Customer Service Manager

Melissa Canton

**** *. ******* *** *******, AZ **295 520-***-****

**********@*****.***

personal assistant

Profile: Energetic and quality driven professional with rich blend of

management, customer relations, and team leadership experience applicable

to multiple industries. Demonstrates a wide array of skills across

marketing, report generation, data entry, budgeting, and administrative

tasks. Ensures quality performance to maximize customer service and

monitors compliance across various departments.

Candidate Differentiators: Valued background in hiring, training, staff

evaluation, and team building. Articulate communicator who easily connects

to all personality styles and fosters trusting business relationships. Well

practiced in promoting company involvement in charitable causes through

community outreach activities. Proficient in Microsoft Word, Excel, and

PowerPoint. Currently pursuing Master's Degree in Business Administration.

Areas of Excellence

Project Management Process Improvement Inventory Management

Product Marketing Policy / Procedure Adherence Profit and Loss Measures

Talent Acquisition

Training / Development Records Keeping / Scheduling Budgeting / Cost Control

Customer Service

Procurement / Purchasing Negotiations /

Report Generation Presentations

Community Relations

Career Summary

VIEWPOINT RV & GOLF RESORT, Mesa Arizona Aug 2013 - May 2014

Rental Manager

Key Achievement: Notably achieved a 25% increase in seasonal revenue

through leadership and aggressive marketing strategies.

. Oversaw all aspects of marketing campaigns and managed activities across

department for General Manager and corporate administration.

. Managed department database and report generation; processed rental

transactions and deposits.

. Developed working knowledge in operational standards: background checks,

credit reports, notary services, and banking activities.

. Ensured accounting, finance, and human resource compliance with payroll

implementation.

. Negotiated with service vendors across purchasing and pricing to maintain

cost control effectiveness.

. Closely interacted with members to cultivate strong working relationships

with domestic/international homeowner and tenants.

CHILI'S GRILL AND BAR RESTAURANT Arizona Region May 2005 - June 2013

Manager / Scottsdale Location (Aug 2010-June 2013)

Key Achievement: Surpassed 2012 Fiscal Year goals by achieving a 147%

profit margin, a 5.7% increase in customer satisfaction scores, and an 18%

reduction in staff turnover within 95% of entire sales plan.

. Recruited, hired, trained, and performed staff evaluations to ensure a

smooth workflow.

. Orchestrated team-building initiatives focusing on increasing employee

loyalty through mentoring, and reducing turnover resulting in +71% in job

satisfaction scores.

. Promoted "One Hope Wine" charitable donation products to corporate office

to enhance company's participation in community outreach activities.

. Managed and implemented local and national charity corporate initiatives.

. Facilitated staff participation in established charitable causes such as

the Susan B. Coleman Race for the Cure Walk and Waste Not event.

. Upheld company core values of quality products, achieved profit margin

targets, and ensured consistent top guest satisfaction

Melissa Canton Page 2

Chili's Grill and Bar Restaurant

Manager / Oro Valley Location (Nov 2009-Aug 2010)

Key Achievement: Recognized by Corporate Administration for improving staff

morale through redesign of training process to offset ongoing issues of

staff turnover and customer dissatisfaction surveys.

. Marketed and oversaw charity donation nights to local businesses and

schools resulting in 10% increase in charity donation group sales.

. Generated invoice logs, inventory reports, and sales analysis reports

through corporate software and Excel.

Manager / Tucson Location (May 2005-Oct 2009)

Key Achievement: Exceeded company profit objectives within first year of

management through strategic marketing and high performance indicators.

. Exceeded company profit objectives within first year of management

through strategic marketing and high performance indicators.

. Optimized store operations through meticulous planning, staffing,

innovative training, and setting standards for performance expectations.

. Maintained "Elite 5 Star Club" status reserved for stores in the top 5%

for profit and key performance indicators.

. Ensured profit accountability through sales targeting and meeting company

objectives.

Education

WALDEN UNIVERSITY, Minneapolis, Minnesota

Master's Degree in Business Administration, January 2016

Bachelor of Science n Business Administration, 2013

Graduated Magna Cum Laude

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