Customer Service High School

Hevan Newton

** ******** *******

226-***-****

***********@******.***

July 4th 2014

The career path I have chosen is DWS, I have been accepted and starting at

Fanshawe College in September.

I have access to a car, as well as I have my G2.

Experiences

Troys Diner

2008-2014

Waitress

-Quick and efficient order processing.

-Ensuring each customer is satisfied with their experience.

-Maintaining customer turn over so as to minimize wait times.

Cook

-Preparations and cleaning of all foods and supplies.

-Cooking and maintaining all food to set standards.

-Keeping all surfaces and utensils in accordance with health and safety

standards.

Suzy Shier, Key Holder

2012-2014

-Opening and Closing the store in the absence of the manager.

-Product knowledge specialist, able to answer any customer inquiries.

-Financial transactions such as purchases, returns, and daily balancing.

-Keeping a high level of customer service, and making a positive experience

for every visitor

-Motivating and encouraging staff members to do their best.

5 Drive In, Supervisor in training

2013-2014

-Opening and Closing in absence of the manger.

-Over seeing daily operations and ensuring the timely resolution of any

issues.

-Maintaining a high level of customer satisfaction.

-Processing of Sales and Refunds.

-Daily inventory and adjustments as required.

Accomplishments

-Completed level two ASL

-I have tutored a family in ASL

-Received over 350 volunteer hours (throughout high school)

-Acceptance to college (DSW-Fanshawe)

-At the age of 16 I had the opportunity to take on a supervisor position.

-At the age 17 I was considered the assistant manger

Volunteer

I was honoured to have been selected two years in a row as a Link Crew

leader. It has provided me with many rewarding experiences while mentoring

grade nine students. I have had the opportunity to lead groups in team

building, while providing positive influences.

As a link crew leader I have been through some of the challenges that high

school poses and I am able to provide support and guidance to the grade 9

students knowing that the transition to high school can be overwhelming.

Miracle on Main Street is a non-profit organization that I am involved

with. Throughout the year we collect donations that support the Women's

shelters; Sick Kids Hospital; and The Salvation Army.

Some of my responsibilities include prepping the food, coordinating

activities such as; games and crafts. As well as requesting donations from

businesses and individual's.

I was one out of a 100 students to get picked for this school organization.

I am Part of a group that works together to help create awareness of social

concerns and emotional trouble in their community. I take a leadership role

in the group and provide assistance to all other members.

References

Crystal Newton, Owner Of Troy's Diner, 905-***-****

Cassandra, Manger Suzy Shier, 289-***-****

Linda Robertson, robertsonshdsb.ca

Tom Loth, 905-***-****

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