Customer Service Sales

Gary Myers

*** ********** ***** ********** ** *8060 Phone: 732-***-**** E Mail: ********@*****.***

CONTINUOUS IMPROVEMENT MANAGER

Passionate, Visionary Business Leader with exceptional Organizational Change Record in Transportation Industry.

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erformance-driven Business Improvement Executive with compelling record in aligning Business Planning and Profitability Solutions with

Organizational Initiatives. Thorough expertise in assessing, architecting and implementing infrastructure solutions to support Quality

Assurance, Performance and Optimization Management. Skilled in project management, building teams and using resources to provide

innovative and organizational excellence. Reputation for outstanding business analysis, project planning and change execution skills.

Considered a decisive leader who uses sound judgment to overcome complex business challenges. Expert in identifying opportunities for

organizational advancement. Excellent communicator with high level of cultural and EQ competence. Track record includes ability to evangelize

others, gain buy in and lead continual organizational changes.

ORGANIZATIONAL PERFORMANCE PROGRAM SOLUTIONS

LEADERSHIP MANAGEMENT

Strategic Planning & Performance Analytics Quality Assurance/Delivery

Visioning

Risk Assessment/Evaluation Diagnostics/Troubleshooting Productivity Evaluation

Organizational Contract Negotiations Best Practices for Profitability

Empowerment

Consensus & Collaboration End User/Staff Training Continuous Process Improvement

PROFESSIONAL EXPERIENCE

Branch Manager – Carrier Transicold of New Jersey April 2010 - Present

Manager all service center operations

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• Build team motivation within all departments with everyone working toward a common goal

• Develop budgets, forecasts, and meet daily with my management staff to assure monthly as well as yearly results

• Create variable strategic plans that will assure long term profitability for the company

• Manage all fleet maintenance and repair contracts for truck, trailer and refrigeration power units on sight and in house

• Manage Government contracts

• Oversee receivables and payables are kept compliant with corporate policies

• Oversee the parts department to ensure external and internal sales are on track to meet forecasted goals as well as inventory control in both the

service center and service vehicles.

• Oversee the branch warranty in process to make sure payments for claims submitted are received in a timely manner and not short paid

• Assure open communications with sales staff for updates on pending sales agreements and special customer requests

• Work with management staff to stay compliant and up to date with HS&E as well as our 5-S programs

General Manager - Motor Coach Industries, Int’l. Lebanon, Tennessee March 2006 – April 2010

• Open up a brand new service facility in Tennessee to compete in the seated and conversion coach market

• Established SOPs and extensive training programs for the entire team; including parts, service and support staff

• Develop budgets, forecasts, and meet daily with my management staff to assure monthly as well as yearly results

• Create a variable strategic plan that will assure long term profitability for the company

• Oversee receivables and payables are up to date and compliant with corporate policies

• Oversee the external and internal parts and service sales to ensure forecast goals are met

• Visit existing customers monthly, with or without sales staff, to assure customer satisfaction performance is met

• Work with the sales staff threw out the year to continue to develop sales strategies to obtain market share goals in our territory

• Analyzed root causes for downturn in sales and customer service.

• Review employee surveys each quarter and work with management and employees to resolve any problems to make jobs more productive

• Travel threw out the US and participate in New Coach sales exhibits with sales staff

Customer Service Manager - Motor Coach Industries, Int’l. Blackwood, New Jersey September 2004 –2006

Oversee a staff of over 31 employees in the service and parts operations as well as working with 6 sales personal

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• Assist the general manager with yearly budgets and monthly forecast goals

• Oversee the branch warranty in process to make sure payments for claims submitted are received in a timely manner and not short paid

• Responsible for service center efficiency and productivity

• Developed a training plan to keep all technicians compliant with OEM training and tooling

Analyzed root causes for downturn in sales and customer service. Initiated new accountability standards for work flow processes and

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customer satisfaction. Key focus: improve customer relationships and increase production.

Service Manager, Penn Detroit Diesel, Allison and Carrier, East Philadelphia PA Aug. 2000 – Sept. 2004

• Oversee the Carrier Transicold refrigeration and Allison transmission divisions and work with sales team

• Responsible for technician efficiency and productivity on the work floor

• Developed a training plan to keep all technicians up to date with OEM training

• Work with customers to perform scheduled maintenance and repairs at their locations

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Refrigeration Technician - Jilco Equipment Company, Cranbury, New Jersey October 1997 – August 2000

• Responsible for maintenance, overhaul and 24-hour emergency on call road service on all leased and rented refrigeration equipment

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Truck, Rail Car and Marine Refrigeration Technician, Thermo King of Philadelphia July 1994 – Oct. 1997

Repair transport refrigeration equipment, managed fleet maintenance contracts and perform 24 hour emergency road service

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Diagnosed and troubleshot electrical problems, worked on sea going containers and 460 volt generators

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• Major rebuild of all Thermo King refrigeration equipment

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• Diesel Truck, Trailer and Refrigeration Technician, Ryder Truck Rental, Cherry Hill, NJ (1983 – 1997)

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• Service Manager, Foreman and Technician; Responsible for maintenance, overhaul and repair to all fleet lease and rental equipment.

• Service Manager for Ryder Student Transportation’s school bus division Cologne NJ. Fleet size 149 school buses

Education

Lincoln Technical Institute Philadelphia, Pennsylvania

United States Army Kentucky & Missouri

Rancocas Valley Regional High School Mount Holly, New Jersey

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TECHNOLOGY

Microsoft Word – Office, Excel, Lotus Notes, AS 400, Estimating Platforms, Online Research.

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