Customer Service Manager
Resume:
RACHEL VANDENBOOM
Oakville. L6J 7A8
Tel: 905-***-****
Email: *********@*******.***
Objective: To obtain a position in the event planning industry.
Highlights of Qualifications:
. Over 5 years of customer service experience from serving and
working retail
. Languages: English and Dutch
. Software: POS (Silverware, Profitek) and Microsoft office
. Smart serve certified
Education:
Special Events Diploma
George Brown College
. Relevant classes include:
. Delivering excellence in guest service
. Special event planning and delivery
. Marketing for special events
. Selling special events
Relevant Experience:
Event Experience
Volunteer at L'Oreal/MasterCard Toronto Fashion Week 2010-2012
. Helped with event set up/tear down
. Worked the runway room setting up for all the shows
. Worked backstage dressing models
. Worked media and designer registration desk
Volunteer at Toronto Zombie Walk 2012
. Directed "zombies" to the route of the walk
. Made sure everything went smoothly during the walk
. Greeted the participants
Leadership Experience
Key holder/ acting assistant manager, Jacob Boutique, 2010-2012
. Trained new employees as per Jacob standards
. Worked closely with the store manager to make sure
individual and team goals were met for the week
. Delegated and managed daily tasks
Customer service/visual coordinator, Winners, 2009-2010
. Responsible for a small team of employees every day
. Making sure visual standards were met as well as keeping
customers happy using great customer service skills
. Worked with other managers and coordinators to improve
various areas of the store and solve various problems or
issues as well
Full/Part time server, The Gingerman Social Eatery, April2013-
Present
. Use my excellent customer service skills to give customers
the best dining experience possible
. Use my multi-tasking skills to complete tasks quickly and
efficiently without affecting my service
. Help train all new employees
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