C

icely Stinson

214-***-**** ( aceuql@r.postjobfree.com

Energetic, dedicated professional with 17 years of extensive legal support

experience spanning contract law, claims review, and collections

litigation. Diligent organizer skilled in successfully managing competing

priorities within tight timeframes maintaining a strict adherence to

policies and procedures. Analytical, decisive strategist adept at

thorough, detail-oriented research and evaluating information.

Collaborative communicator continually focused on building positive

relationships with customers, peers, and senior management to enhance

synergy, ensure repeat business, drive superior word-of-mouth, and enhance

profitability.

Areas of Expertise include:

Legal Terminology Bankruptcy MS Office

Contract Administration File Maintenance & Westlaw and Lexis

Documentation

Compliance Confidentiality & Discretion Internet Research

Experience & Notable Contributions

YP (formerly AT&T Advertising Solutions) ( Dallas, TX ( 1996 -2013

Litigation Support Specialist, 2005 - 2013

High-volume Central Service Center point-of-contact for attorneys,

management, and internal personnel. Answering process service questions,

conducting legal research, analyzing legal documents, conferring with law

firms, courts, and law enforcement regarding legal requests.

. In-depth investigative research of debtor claims and counterclaims for

in-house and outside counsel

. Reviewing and drafting opinion memoranda and correspondence

. Attentive contracting with observance of laws, federal regulations,

and maintaining current knowledge of regulatory changes

. Researching discovery matters including interrogatories and requests

for production under tight deadlines

. Promptly processing and responding to court orders, subpoenas,

bankruptcy notices, and requests from various governmental agencies

. Tactfully negotiating and mediating potentially tense situations

during settlement conferences and trials

. Preparation, administration, and monitoring of settlements/ contracts

. Effective third-party administration of legal claims handling and

referrals

. Efficient classified document control and records maintenance

Salvage and Credit Specialist, 2003 -2005

. Collection of high dollar final accounts including maintenance of

arrangements (promissory notes, special circumstance agreements, etc.)

. Complex customer credit and fraud account investigative research and

compilation of reports for senior management

Inbound Customer Service, Collections / Billing Specialist, 1996 - 2003

. Maintained live accounts receivables including customer inquiries and

disputes

. Negotiated payment arrangements

Education

Associate of Applied Arts and Science, Paralegal Studies

EL CENTRO College Dallas, TX May 2014[pic]

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