Customer Service Maintenance

C

icely Stinson

214-***-**** ( *******@*****.***

Energetic, dedicated professional with 17 years of extensive legal support

experience spanning contract law, claims review, and collections

litigation. Diligent organizer skilled in successfully managing competing

priorities within tight timeframes maintaining a strict adherence to

policies and procedures. Analytical, decisive strategist adept at

thorough, detail-oriented research and evaluating information.

Collaborative communicator continually focused on building positive

relationships with customers, peers, and senior management to enhance

synergy, ensure repeat business, drive superior word-of-mouth, and enhance

profitability.

Areas of Expertise include:

Legal Terminology Bankruptcy MS Office

Contract Administration File Maintenance & Westlaw and Lexis

Documentation

Compliance Confidentiality & Discretion Internet Research

Experience & Notable Contributions

YP (formerly AT&T Advertising Solutions) ( Dallas, TX ( 1996 -2013

Litigation Support Specialist, 2005 - 2013

High-volume Central Service Center point-of-contact for attorneys,

management, and internal personnel. Answering process service questions,

conducting legal research, analyzing legal documents, conferring with law

firms, courts, and law enforcement regarding legal requests.

. In-depth investigative research of debtor claims and counterclaims for

in-house and outside counsel

. Reviewing and drafting opinion memoranda and correspondence

. Attentive contracting with observance of laws, federal regulations,

and maintaining current knowledge of regulatory changes

. Researching discovery matters including interrogatories and requests

for production under tight deadlines

. Promptly processing and responding to court orders, subpoenas,

bankruptcy notices, and requests from various governmental agencies

. Tactfully negotiating and mediating potentially tense situations

during settlement conferences and trials

. Preparation, administration, and monitoring of settlements/ contracts

. Effective third-party administration of legal claims handling and

referrals

. Efficient classified document control and records maintenance

Salvage and Credit Specialist, 2003 -2005

. Collection of high dollar final accounts including maintenance of

arrangements (promissory notes, special circumstance agreements, etc.)

. Complex customer credit and fraud account investigative research and

compilation of reports for senior management

Inbound Customer Service, Collections / Billing Specialist, 1996 - 2003

. Maintained live accounts receivables including customer inquiries and

disputes

. Negotiated payment arrangements

Education

Associate of Applied Arts and Science, Paralegal Studies

EL CENTRO College Dallas, TX May 2014[pic]

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