Resume
Manmeet Kaur Chawla
Address – Flat no.57, Ground Floor, Kailash Hills, Near C Block East of Kailash,New Delhi 110065
Phone no.011 – 46524142 Mobile no.098******** Email id – *******.*******@*****.***
● Skills and Abilities
1. Good experience in servicing customer by telephone in the customer service industry.
2. Strong ability to deal with customer, co-workers and employees.
3. Knowledge and experience in customer service possesses a strong combination of analysis and experience in industry.
● Work Experience
Company Name: - Snapdeal.com (Jasperindia.com)
Designation : -Customer Care Executive
Duration : - October 2011 to April 2012
Achievements
1. Sales outbound in online shopping.
2. Taking inbound calls and providing Best possible Resolutions to the customer.
3. verifying the customer Details on Cash on Delivery Process.
Company Name: - OKS Spanc Teck Private Ltd.
Designation : -Customer Care Executive
Duration : -January 2010 to June 2011
Achievements
1. University Outbound US Process.
2. Sales Verification in schools in US.
3. Achieved the Sales Target of school.
Company Name: - HCL Technologies Ltd
1. Designation : - Senior Customer Service Representative (British Telecom UK out bound process)
2. Duration : - August 2007 to March 2008
Achievements
1. British Telecom back office project for Fixed Lines Customer Service Operation
2. Achieving the sales target of Broadband Service, Fixed Lines and other telecom value added services (Business to
Business Sales)
3. Closer to customer Complaint within the service level agreement.
4. Order Processing and Confirmation from the customer by out calling the customer.
Company Name: - Teleperformance India.
Designation : - Tele Sales Executive (Washington Mutual & Juniper US Inbound Process)
Duration : - January 2006 to April 2007
Achievements
1. Achieving the sales target in selling credit cards
2. Activation of the Credit Cards and up selling the new plans to customer.
3. Gave 100 % accurate information on product to the customer and resolving customer queries on sales calls.
● Awards and Recognition
1. Got the best performance and employee of the month executive award on the floor.
2. Got the increment twice in the pay package on the performance base at Teleperformance India.
● Educational Qualification
Course Board / University School / College Year of Passing
S.S.C CBSE S.S Khalsa Senior Secondary School 1996
H.S.C CBSE S.S Khalsa Senior Secondary School 1998
● Additional Qualification
1. Diploma in Airline Ticketing from YMCA / IATA New Delhi.
2. Basic in Computer (Ms-Office,Windows Operating and basic in internet)
● Personal Details
Father Name : - Mr. Mohinder Singh Chawla
: - 13th January 1980
Date of Birth
Nationality : - Indian
Languages known : - English, Hindi, Punjabi.