Sr Business Analyst

Michele Primmer: Senior Business Analyst

. * years successful IT business analysis experience

. US Citizen

. Austin, TX location

CAREER HIGHLIGHTS

. 8 years experience in gathering functional and technical requirements

across multiple projects serving as a subject matter expert for end-to-

end system functional and support requirements specification including

being a Product Owner proxy for a wide variety of customers.

. 8 years providing best practice business analysis artefacts including

various requirements documentation types, business process models, use

cases, traceability matrices, test cases, conceptual data models, data

dictionaries, business rules libraries, process models, user interface

specifications, screen definitions, field definitions, field validation

rules, field code sets and value domain definition, screen display

rules, report specifications including field values, field formats and

data definitions, source to target data maps and data quality rules.

. 2 years on the job experience in preparing project management artefacts

within a defined project management framework managing and leading teams

in delivering work packages across multiple work streams on large

projects initially as a business analysis team lead and twice as a

project manager. Two foundation project management certifications

attained.

. Actual experience in training end users (classroom training and one-one

training) and in the creation of training materials.

TECHNICAL SKILLS

MsProject, MsProject Server, Enterprise Architect, MsOffice, MsVisio,

TRIM, Sharepoint, HP Quality Center, Rational Requisite Pro, HP Service

Manager, JIRA, SQL*, Cognos Report Studio*

*Training completed but not yet used on-project

METHODOLOGIES

Prince2, Agile (SCRUM), PMBok, ITIL, UML, BPMN, Cloud Computing

CERTIFICATIONS

1. Cloud Computing Fundamentals, 4978746.20246679 [3 February 2014]

2. Certified Associate Project Manager CAPM PMBok 1678264 [13 December

2013]

3. Certified Prince2 Foundation Member 0232408501Q4CF [28 September 2012]

EDUCATION

Bachelor of Arts, University of California Los Angeles, Political Science

(International Relations), Los Angeles, California, June 1986

TRAINING

. Business Intelligence - Report Design, Cognos Report Studio Author

Professional Reports Fundamentals V10.1, IBM education, onsite course,

09-11 May 2012

. Data Profiling, InfoSphere Information Analyser, Zenith

Solutions, onsite course, Apr 2012

. Introduction to SQL querying, SQL Boot camp,

Itcareercoach.net, Sept - Dec 2010 online course

. Erwin Data Modelling, Computer Training, Mar2010 online

course

. Information Management Foundations course, eLearning Curve,

May 2010 online course

. Essentials of IBM Rational RequisitePro, V7.0 test case

generation, IBM Education, online course

. Modelling User Requirements using UML, Object Training,

onsite course, Jan2009

. ITIL v3 Foundations course ICT Service Management, ALC

Training, July 2009 online course

PROFESSIONAL MEMBERSHIPS

IIBA, International Institute of Business Analysis, Member # 103149

[April 2014- present]

WORK EXPERIENCE

Department of Human Services

02 Sept 2013- 30 May 2014

Canberra A.C.T., Australia

Aged Care Management Payment Systems project

This project consisted of replacing a legacy payment system with an SAP

payments system that combines complex means testing assessment calculations

and subsidy allocations for aged care patients entering into care after

July 1, 2014. Both residential care and home care modules were developed

using various assessment business rules aligned with legislative

requirements, associated pension and hardship subsidy calculations and

eligibility criteria.

Healthcare Business System Analyst

Duties:

. Application development (SAP CRM) system analyst duties

. Created functional specifications for SAP CRM module requirements,

process maps and use cases for reporting and letter generation

requirements

. Performed stakeholder engagement duties including organising and

leading requirements workshops and client meetings

. Performed business process modelling using BPMN 2.0

. Developed entitlement payment process logic, use case and workflow

modelling, screen definition, and test case planning

. Provided letter data field definition, valid values definition, letter

generation display rules, template and presentment requirements

. Participated in defects tracking, incident management, test case

generation and process improvement for post go live Phase 1 support

. Directly assisted the testers with test case writing

Tools/Methodologies used: HP Quality Center (testing defect management), HP

Service Manager (incident management), SAP Application Lifecycle Management

(type of SDLC for SAP), UML (use cases), Sharepoint, JAD

Achievements: Created the process and templates for letter requirements

user specifications for the new letter generation product that other

project teams asked to use; educated multiple stakeholders on the new

letter generation tool and the best method for test case generation for

letters using this new tool; made all deadlines for my work deliverables.

Department of Health and Ageing

01 July 2013 - 30 Aug 2013

Canberra A.C.T., Australia

National Health Reform Enterprise Data Warehouse project

This project consisted of the creation of a data warehouse consuming

various health information source systems for the purpose of shared

reporting and intelligence data between various state and federal agencies.

Healthcare Business Analyst

Duties:

. Data Warehouse requirements business analyst duties

. Represented the Customers' viewpoint and requirements in development

of reporting and querying requirements

. Conducted user interviews and group sessions with clients in order to

gather their data warehouse requirements i.e. data load submission

requirements, reporting and analysis requirements.

. Captured and documented data definitions, business rules for data

quality and data loading requirements

. Produced source to target maps, data load requirements specifications

and reporting requirements specifications

. Liaised with and supported the Development and Test Teams

Tools/Methodologies used: JIRA (testing defect management), Sharepoint,

Excel, Agile (user story development)

Achievements: Created improvements in the source to target mapping

document; educated the clients in the reporting processes/ paradigm shift

(BI reports vs. conventional reporting) for my projects; made all deadlines

for my work deliverables.

Department of Health and Ageing 02 Oct

2012 - 30 May 2013

Canberra A.C.T., Australia

National Health Reform Enterprise Data Warehouse project

This project consisted of the creation of a data warehouse consuming

various health information source systems for the purpose of shared

reporting and intelligence data between various state and federal agencies.

Healthcare Project Manager

Duties:

. Data Warehouse project management duties

. Managed a team of technical resources such as ETL developers, data

modellers and business analysts across multiple projects (each source

system was considered a mini project)

. Managed the project scope for various clients' data management

requirements

. Created and managed detailed project documentation such as PMP,

project procurement plan, risk register, issue register, and project

schedules

. Provided timely weekly project status reports

. Managed all aspects of multiple projects at once, including scope

definition, requirements gathering, design, build, test, deployment,

transition into service

. Managed the full lifecycle phases for requirements gathering, design,

build, test, release for source system data to staging to ODS to IDS

to DDS work packages

. Performed and managed project procurement and project budget including

all costing work

. Managed and mitigated risks and issues

. Provided superior stakeholder communication and relationship

management services

. Provided contract management of resources in terms of contract

compliance working hours, deliverables, scope of work and worked with

the vendors directly on issues in concert with the contracts manager

Tools/Methodologies used: Prince2, JIRA (testing defect management),

Sharepoint, MsProject, Excel

Achievements: Assisted in clarifying and improving the end to end process

of Work Take On for this project; deftly managed a project team of

technical resources performing multiple complex tasks to tight timeframes;

communicated frequently to senior management on work progress; managed

project risks, issues, and procurement in a professional and timely manner.

Department of Education, Employment and Workplace Relations

23 July 2012 - 30 Sept 2012

Canberra A.C.T., Australia

Australian Apprenticeships Management System project

This project consisted of the replacement of a legacy registration system

for apprenticeships and related vocational training services with a new

product with a web front end that would comprise a national system with

standardized training and apprenticeship offerings.

*This project got cancelled prematurely (budget issues)

Application Development Business Analyst- Team Lead

Duties:

. Application Development business analyst duties as well as Voice of

the Customer responsibilities (proxy Product Owner) in defining and

clarifying out-dated business requirements (from previous iterations)

for this new application

. Lead a team of six business analysts in the provision of software

requirements, business process models, user interface models and

business rule definition for a large national enterprise system

. Project managed the team's deliverables and work products

. Provided technical leadership and mentoring to junior team members

. Produced business analysis artefacts for my assigned work packages

. Worked with the technical team on the source systems' data definition,

reference data specification, data quality requirements

. Managed data migration, requirements gathering, resource assignments

and tasks scheduling

Tools/Methodologies used: Enterprise Architect, Excel, SDLC, SharePoint

Achievements: Established a work plan for the team and a RACI matrix, which

had never been done before; created a requirements traceability matrix to

be used on project.

Civil Aviation Authority 03

Jan2012 to 29 Jun 2012

Canberra, A.C.T., Australia

Enterprise Data Quality Management Framework project

This project consisted of the creation of a framework to introduce the

concepts and practice of technical data quality (system data quality)

across this small federal government department.

Data Warehousing (Data Quality) Project Manager

Duties:

. Enterprise Data Quality Pilot project management duties

. Project managed services and provided process guidance to the project

team on all aspects of information analysis including data quality

assessment, data profiling and data definition

. Scheduled and managed the set up of environments used by the data

warehouse team including the creation of the Environment Requirements

Specification, working with the vendor for required technical

assistance, and organising operational support services needed from

both the third party support vendor and the department's

infrastructure team

. Worked directly with the team to obtain data quality requirements for

the pilot system data definition, data quality requirements, data

validation rule generation

. Managed the team's outputs for data definition, data profiling, data

cleansing and data transformation requirements gathering

. Developed and managed the project budget including application

training costs, staff costs, software costs, database testing and

storage costs and implementation outside vendor costs for project

budget management

. Lead all aspects of this pilot for data quality assessment, cleansing

and transformation and coproduced seven stage templates for all

deliverables for a data quality implementation

Tools/Methodologies used: Prince2, MsProject, Excel

Achievements: Successfully created the data quality framework and

introduced the concepts of technical data quality to this department;

successfully managed a full Pilot Implementation; created and delivered

documentation covering the full lifecycle of technical data quality

management. Proposed an Agile approach for future deployments (other

systems to on-board into the data warehouse and follow the best practice

data quality framework).

Department of Sustainability, Environment, Water, Communities

04 Oct 2011 - 23 Dec 2011

Canberra, A.C.T., Australia

Risk Allocation Payments Project Payments project

This project consisted of the creation of a payments system for water

titleholders based on legislation-aligned complex eligibility calculations

and entitlements.

Application Development Senior Business Analyst Lead

Duties:

. Application development business analyst duties

. Proxy Product Owner role - there was no 'Business' or 'Customer' for

this project - the requirements came directly from legislation and the

policy section would ultimately be the product owner but had little or

no idea of SDLC or how to translate legislation into desired

product/system features.

. Lead a team of three junior business analysts

. Created complex system use cases from legislation for a system to

qualify application for special payment entitlements. The system use

cases covered an eligibility application workflow including complex

financial calculations and scenarios

. Worked with senior counsel (lawyers) stakeholders, senior departmental

managers and other system stakeholders

. Provided process modelling services for this complex Water Entitlement

Payments system

. Provided system functional specification

. Gathered system functional and non-functional requirements

. Project managed work outputs and work plans of the team

. Liaised with all types of stakeholders across the department,

including gathering requirements from a wide variety of clients senior

counsellors departmental staff, subject matter experts

. Mentored junior staff in best practice business analysis techniques

. Provided program business as usual requirements in addition to the

system functional requirements which had never been done and was

highly regarded

Tools/Methodologies used: UML (process modelling, use cases), Sharepoint,

MsProject Server, SDLC

Achievements: Created and delivered a BRS (business requirements document)

and a BPRS (business program requirements document); trained and mentored

junior staff; made all deadlines for my work deliverables.

Insolvency Trustee Service Australia

06 July 2011 - 30 Sept 2011

Canberra, A.C.T., Australia

Personal Property Security Register project

This project consisted of the creation of a national register for personal

property registration, management, rights management, and ownership title

registration. It involved a large number of state registration entities

and liaison with a national call center that supported the new system.

Application Development Senior Business Analyst Lead

Duties:

. Application development business analyst duties

. Led the product's end user product communication strategy and training

strategy as well as led the creation of actual training materials

(task cards, standard operating procedures for post Go Live).

. Performed functional gap analysis between the State Registers and this

new National Register to ensure that gaps in functions were recognised

well in advance in order to mitigate risks and to improve external

stakeholder engagement and communication

. Performed Requirements Management and Assurance Gathering for the CRM

and Incident Management system requirements for a Contact Centre the

National Service Center.

. Specified document Management governance future state practices.

. Mapped requirements to outputs to deliverables in order to ensure

traceability as well as assure that all requirements were met for this

legislatively-mandated system with a constrained timeline

. Project managed all business analysis outputs for the Contact Centre

National Service Center portion of personal property security register

including scheduling and assigning of tasks and resources, creating

and taking ownership of the project schedule and writing work

instructions and creating training materials work instructions and

leading the midlevel Business Analyst in project work outputs and

scheduling

. Performed superior stakeholder engagement services including conflict

resolution practices on project.

Tools/Methodologies used: Business process modelling, SDLC, mind mapping,

SharePoint

Achievements: Successfully engaged geographically dispersed stakeholders

separated into various functional teams for this strategic cross

departmental project using superior communication and people skills in

order to clarify tasks, encourage cooperation, engender confidence and to

resolve conflicts; created a suite of training task cards for end users

that were very well received; represented the Customer (contact center) in

the Release Into Production and Go Live phases; made all deadlines for my

work deliverables.

Department of Foreign Affairs and Trade 15 Feb

2011 - 24 Jun 2011

Canberra, A.C.T., Australia

SAP financial process modelling project

This project consisted of the analysis of the current state usage of

various SAP financial modules and the generation of future state process

improvements and operating procedures manuals for the project management

staff of the IT division of this large federal department.

Business Process Mapping Senior Business Analyst

Duties:

. Process modelling business analyst duties

. Provided system and reporting process analysis services

. Provided workflow analysis and improvements and creation of training

materials

. Deliverables included 6 Process Manuals, 6 Tools Supplements and 6

Assessment Summaries covering both off system and on system SAP

functionality for the following subject areas: Project Reporting,

Revenue Accounting, Budget Management, Asset Accounting, Project

Accounting and Accounts Payable.

Tools/Methodologies used: process modelling, documentation

(process/procedures manuals)

Achievements: Successfully managed all work on this solo project (scoping,

planning, scheduling and actually doing the process modelling work) and

delivered all work products to a very tight deadline.

Centrelink

01 Sept 2010 - 11 Feb 2011

Canberra, A.C.T., Australia

Income Management Payments Systems project

This project consisted of the creation of a new payments processing module

of a large mainframe system (M204), ISIS, for the calculation and

processing of payments for Indigenous Australians' subsidy payments.

Application Development Business System Analyst

Duties:

. Application development business analyst duties

. Analyzed complex areas of financial assessment and payment

functionality such as data flows, data interfaces with other

government systems, payment triggers and associated system functions

for this complex mainframe system

. Created, managed and obtained approval on the project documentation:

project plan, project schedule, project minutes, deliverable format,

requirements traceability matrix and the project work package

breakdown structure for the team's outputs

. Worked with key business and technical stakeholders to document system

functionality and define system architecture for the current Payment

Delivery System within the Expense Management system cluster

. Delivered the current state and future state process and functional

description of the current Expense Management System including

artefacts such as a Master System Context Diagram, a Master Process

Context Diagram, use cases and the Current Operating Environment

Overview to clients via an agreed deliverable format

. Developed and validated system use cases, business use cases and

sequence diagrams

. Mapped the use cases to the validated business processes maps produced

by the process analyst

. Undertook training in and use of Rational Requisite Pro test case

generation

. Deliverables included a High Level Design document and a User

Specification Document and a Functional Specification document

. Provided project team leadership including creating, managing and

obtaining approval for the project schedule

Tools/Methodologies used: SDLC, mainframe, JAD, UML (use cases)

Achievements: Successfully managed a small team of analysts by organizing

our work into a work plan and then by organizing all JADs and providing

project coordination and team leadership. Introduced the usage of use cases

for inclusion into user specifications; quickly learned mainframe system

functionality and created an understanding overview of this system for my

colleagues; made all deadlines for my work deliverables.

Department of Defence 10 July 2010

- Sept 2010

Canberra, A.C.T., Australia

Personnel Security Administration Management project

This project consisted of the creation of a replacement system that

assesses the eligibility of applications for a wide variety of government

held security clearances.

Application Development Senior Business Analyst Lead

Duties:

. Application development business analyst duties

. Worked directly with the Customer to introduce the product's

new/enhanced features as well as represented the Customer in the

development of additional/missing features the previous team missed

. Led a team of two business analysts in the production of use cases and

requirements documentation

. Produced a set of system use cases and business use cases

. Assisted the Test Team by mapping my use cases to their test cases and

organised users for UAT and directly participated in UAT

. Consulted with business stakeholders in the development of the Use

Cases

. Worked with team members to align the use cases with other project

deliverables

. Identified gaps in the requirements and highlighted these to

management and the Client

. Conducted and led workshops for key management representatives from

the Stakeholder Group

. Project managed the work outputs and project schedule

Tools/Methodologies used: SDLC, workshopping, Sharepoint, UML (use cases)

Achievements: Professionally managed a small team of three business

analysts on this project with very tight timeframes; trained all three

business analysts on best practice requirements definition (how to create

use cases, RACI and requirements traceability matrices); successfully

engaged dispersed stakeholder groups across this very large federal

department; made all deadlines for my work deliverables.

Attorney Generals Department 29 Mar 2010

- 30 Jun 2010

Canberra, A.C.T., Australia

Enterprise Network Monitoring Project Infrastructure project

This project consisted of gathering requirements for a network

infrastructure monitoring system and the creation of a full suite of tender

documentation to go out to market for that system.

Infrastructure Senior Business Analyst

Duties:

. Infrastructure requirements business analyst duties

. Current state and future state network and application environment

specification and business and technical user requirements gathering

across all domains

. Provided procurement deliverables to the Procurement Unit including a

full SOR [Statement of Requirement], Tender Response Template and TEP

[Tender Evaluation Plan] for an RFT [Request for Tender]. This suited

my extensive procurement and contracts management background

. Created an architectural component specification that described the

infrastructure and application architecture across all environment

domains. This was used for the architectural blueprint [monitoring

templates for applications and network components] for monitoring all

environment and network components such as hardware devices, gateways,

servers sms, application, web, etc., gateways wan links, san and

service components print, email, Mail Marshal, wsus, citrix, etc.

This deliverable was the key tender document used to inform potential

tenderers with the optimal amount of technical information in order to

properly tender from both a technical and financial pricing frame of

reference.

. Provision of an information system security deliverable - a 'concept

of operations document' that addressed information system security

requirements. I assisted with the development of a Security

Deliverables Roadmap as well, in terms of documentation required to

meet both High and Low side network environmental requirements

. Delivered a complete BRS [Business Requirements Specification

document] that was signed off by the senior executive and was

ultimately delivered to the successful Tenderer to use as a basis for

its Solution Design and for implementation

Tools/Methodologies used: Sharepoint, procurement and tendering, UML

Achievements: Successfully specified the current state enterprise

architecture definition for this large federal government department with

its complex cross-domain IT operational environment and successfully

created a full suite of tender documentation that was vetted and approved

by senior lawyers for out to market requirements; made all deadlines for my

work deliverables.

Department of Defence 08 July

2009 - 30 Mar 2010

Canberra, A.C.T., Australia

Service Center 5 Change Management project

This project consisted of the release and deployment into production

including all associated training, communications and help desk support

processes for a change management application across the largest federal

department in Australia.

Application Development /ITIL process mapping Business Analyst

Duties:

. ITIL service management application business analyst duties

. Provided requirements gathering, process modelling and technical

specification for this ITSM application deployment across the

Department of Defence

. Prepared use cases and scenarios for training, functionality and

application demonstration purposes

. Worked directly with Fujitsu Service Desk staff specifying the support

team's deployment into production requirements, including the

technical loading of Service Delivery Lines and support staff

knowledge base/training requirements.

. Delivered application user demonstrations to beta users and management

stakeholders

. Delivered training ie in-class training to large groups of users as

well as one-to-one user training in the tool

. Assisted in business process improvement, stakeholder engagement and

change communications activities for the Defence Information

Environment Change Management team

. Lead and performed the User Acceptance Testing including the creation

of use cases which I helped to transform into tests cases. I also led

the UAT for the application and worked with Production Support and the

Development Team for the application load processes, collaboratively

drafting of all associated documentation such as user logins and

service delivery line specification.

. Created a User Guide and a Train the Trainer manual

Tools/Methodologies used: ITIL, process modelling, SDLC

Achievements: Successfully engaged with a large amount of stakeholders that

were separated by business divisions, reporting lines and business

functions and communicated the message of organizational change that this

software deployment represented; successfully delivered application

training and co-created a wide variety of training and project

communication materials that were well-received; made all deadlines for my

work deliverables.

Australian Capital Territory Government

07 Mar 2009 - 07 July 2009

Canberra, A.C.T., Australia

Various projects

Application Development Business Analyst

Duties:

Analysed and specified business requirements and created functional

specifications for a wide variety of application development projects for

various clients for the Australian Capital Territory Government (state

government).

. A biometric identification project for a client agency involving the

emergency services agency staff

. A security application deployment in a mission critical environment in

the Australian Capital Territory Government Health division where the

safety of the public, patients, and staff was a concern

. A Lotus Notes database migration to a Citrix environment whereby the

users accessed their desktops via remote authentication

. A software upgrade to the entire enterprise Human Resource information

management system

. A custom software application development project involving assets in

the standard operating environment, which was enterprise critical to

the whole of government

. An electronic attendance roll marking project involving OCR technology

and a dispersed set of users across many campuses for the Department

of Education

. A three phased project involving systems analysis and custom software

application development for vocational education clients

. An Instant Messaging application development project

. Citrix access to a mission critical health imaging system

. The creation of a notification of infringement system for law

enforcement clients

. An accident information management system replacement

Tools/Methodologies used: process modelling, UML

Achievements: Successfully worked on no less than three separate projects

simultaneously in a consulting model for this state agency IT department;

created meaningful analysis and communication outputs for a wide variety of

projects; made all deadlines for my work deliverables for multiple

projects.

Department of Defence

21 July 2008 to 06 Mar 2009

Canberra, A.C.T.

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