Customer Service Maintenance
Resume:
Marcus Baker
Tamarac, Fl **321
**************@*****.***
Career Objective: Experienced Maintenance Supervisor, seeking a position where I can utilize my knowledge to better serve
customers and make the service department operate safely and efficiently while growing within company.
HIGHLIGHTS OF QUALIFICATIONS
Analytical Skills Time Management Sales
Communication Skills Professionalism Dependability
Project Management Customer Service Team Skills
SIGNIFICANT PROFESSIONAL COMPENTENCIES
Communication - Maintains open, effective communication with all levels of a team. Excels in written and verbal
communication. Has the ability to provide clear and concise communication.
Self Motivated- Well-organized and able to prioritize; multi-task and adhere to deadlines while working independently with
minimal supervision.
Flexibility- Proven ability to comply with new programs, methods, practices and procedures.
Team Player- Cooperates well with a variety of individuals and participates in a professional manner to accomplish business
objectives.
Summary of Qualification
Hands-On Training in HVAC system troubleshooting, repair and maintenance of air conditioning, and heating system.
Directs and coordinates, through supervisory personnel, activities of workers engaged in repair, maintenance, and
installation of machines, tools and equipment.
Maintenance of buildings, grounds, and utility systems of mill, industrial plant, or other establishment.
Interacted with customers within a wide variety of circumstances in a positive and professional manner
Effectively handle emergencies and crises on any schedules and shifts
Maintained asset integrity
Reviews job orders to determine work priorities. Schedules repairs, maintenance, and installation of machines, tools,
and equipment.
Guides maintenance activities on utility systems to prove continuous supply heat, steam, electrical power, gas, or air
required for operations.
Develops preventive maintenance program in conjunction with engineering and maintenance staff.
Order equipment/supplies; Maintain vendor relationships; Adhere to federal/state/local guidelines.
Inspects operating machines and equipment for conformance with operational standards.
Skilled in hiring, training, and motivating technicians.
Experience:
2007_2014 Atlanta, GA
Laramar Group
1
Maintenance
Supervisor
Highly skilled HVAC Technician with experience in managing large volumes of work orders for residential
prosperities.
Troubleshoot, repair, and maintain heating, ventilation, and air condition equipment.
Read blueprints, and diagrams, installs compressor, evaporators, motors, temperature controls ducts and piping.
Executes preventive maintenance on bearings, pumps, polyphase motors, shaft alignments and fan.
Reviews production, quality control and maintenance reports.
Documents all maintenance repair actions, and manage all equipment records.
Obtains bids and interacts with contractors and is knowledgeable of competitive pricing of supplies.
Performs purchasing duties within set budget guidelines.
Expert in using Call-MAX, Call-SOURCE, and work on YARDi System
April 2005-Dec. 2007
Atlanta Ga.
Equity Residential
Maintenance
Technician
Performed general electrical repairs such as replacements of outlets, switches, fuses, fixtures and basic writing.
Assisted with internal and external customer concerns
Skilled in plumbing maintenance and repairs.
Repaired and replaced exterior and interior doors, also repaired damaged sheet rock.
Inspected & prepared apartments for move-in & move –out.
Stocked adequate spare parts and tool inventory to properly support the facility.
Maintained courteous and helpful demeanor with residents, prospective residents, co-workers, vendors, etc.
Continually was aware of the physical state of the property and took action to correct unsafe conditions; e.g.…
broken gates, broken steps, open holes, broken/burned out exterior lights etc.
April 2001 to Dec. 2004 First Community Atlanta, Gs.
Maintenance Supervisor
Inspected and helped coordinate all needed apartment preparation repairs and services.
Changed locks and made keys.
Removed and transferred heavy appliances and equipment from storage area to apartment (or vise versa) as
circumstances warrant.
Knowledgeable of pertinent laws EPA and OSHA regulations governing proper storage and management of
hazardous materials, including solvents, flammable, caustics and Freon.
Handles designated services requests within 24 hours.
Implemented preventatives maintenance and tested electrical circuits and components.
Maintained a clean and orderly shop.
Certification:
EPA-R22, CPO, and EPA 410
EDUCATION
Valdosta High School, 1996
Reference:
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Available on Request
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