Customer Service High School
Resume:
Michelle Munley Hewitt
**** *** **** ***** ******-Varina NC, 27526
**********@*****.***
Summary of Qualifications
Client-focused individual with six plus years proven experience in Emergency nursing ensuring patient safety
and high quality care
Experience with large patient population of different acuity levels, age groups, and medical problems
Able to adapt to any situation in an efficient and professional manner with solid experience in a wide variety
of ER roles including charge nurse, preceptor, and team leader
Skilled in a customer service focused environment achieving high level of patient satisfaction
Work Experience
Emergency Department RN, January 2013 - Current
WakeMed Cary Hospital, Cary, NC
Perform many roles in ED including Charge, Triage, and Staff RN
Member of leadership team to implement policies and process improvements in ED
Delegate patient care assignments to RNs and ED Technicians based on department needs, patient acuity, and
qualifications/experience of nursing staff
Monitor nursing unit and patient status to identify problems and/or help direct flow of the department
Provide mentoring and role modeling for new grads and new employees in the department
Emergency Department RN, October 2010 – Current
Sentara Leigh Hospital, Norfolk, VA
Perform many roles in ED including Charge, Triage, Team Lead, Preceptor, and Staff RN
Delegate patient care assignments to RNs and ED Technicians based on department needs, patient acuity, and
qualifications/experience of nursing staff
Monitor nursing unit and patient status to identify problems and/or help direct flow of the department
Counsel staff personnel and resolve problems with Patient Care Supervisor and Director when necessary
Teach RNs who are new to the ED and guide them through the orientation process while
monitoring/evaluating their progress
Provide direct patient care in a fast paced and customer-oriented environment
Emergency Department RN at Level 1 Trauma Center, October 2008 – October 2010
Banner Good Samaritan Medical Center, Phoenix, AZ
Provided direct patient care including patient assessment, administering medications, assisting physicians
with procedures, managed/organized patient care and procedures, and continued to monitor patient and
family
Utilized teamwork approach to work in a fast-paced multi-disciplinary setting
Provided teaching, counseling, and support to patients of all ages, languages, and learning abilities
MedSurg Tele/Step-down RN at Level 1 Trauma Center, July 2008 – October 2008
Sentara Norfolk General Hospital, Norfolk, VA
Provided care to a variety of step-down ICU and medical surgical patients
Patient population consisted of ortho and neuro with primary patients being admitted for trauma
Full patient load consisted of four to six patients depending on status and/or level of acuity
Education and Credentials
Bachelor of Science in Nursing, Old DominionUniversity, Norfolk, VA, graduated May 2008
Tallwood High School, Virginia Beach, VA, graduated June 2004
Current BLS, ACLS, PALS, TNCC, and CEN Certification
Current North Carolina RN License (Compact/Multi-State License)
Computer Skills
Experience with Electronic Charting Systems to include Cerner, First Net, Picis, Soarian, HMED, and EPIC
Microsoft Word, Excel, PowerPoint, and Outlook
References available upon request
Contact this candidate