Customer Service Manager, MIlitary, Assistant Manager

Denita Jenkins

**** ***** **** ** *** ***G Horsham Pa 19044

My desire is to begin my career in a healthy, professional work place where I can gain

experience and knowledge. I hope to excel and be a part of the team for a very long time. I am a

hard worker and catch on to the way things are done very fast.

Work Experience:

Pennsylvania Air National Guard Harrisburg, Pennsylvania December 2006 to Present

1. Handle shipments leaving the base. Personnel deploying, I process them for

their travels.

We ship unserviceable items and items that go to the trash (Mechanicsburg

2.

and Chambersburg).

Load and unload the items off aircraft with the help of another section that

3.

personally handles the air craft.

I also handle hazardous materials leaving the base. I am certified under the

4.

training with the Military.

5. I have also traveled on temporary deployments to advance myself in this field

a. Lackland Air Force Base in San Antonio, Texas for Basic training.

Lackland is also where I lived for 4 months to learn my job

b. Oregon, Klamath Falls for Hazardous Material Training

c. Maryland, Ft. Meade Air Force Active Duty Base for Airmen

Leadership School

d. Willow Grove for additional training.

e. Also was deployed to an overseas location for 6 months. Performing

my everyday duties in my job.

Customer Service Support of Mantainence June 2008 to December 2008 (6 months Active Duty

Tour)

1. Typing on Excel and Microsoft

2. Filing Important documents

3. Printer Jams and refilling the paper tray

4. Printing out the daily work sheets to complete

5. Ordered parts for the Air craft

6. Physically grabbed the part when it arrived to the base

7. Emailed the individual when their part did arrive

8. Answering telephones for inquiring customers that order parts

9. Being a part of meetings and taking notes for my supervisor

Finish line Assistant Manager: October 2008 to May 2009. January 2010 to Present

1. Opening and Closing the Store

2. Counting the registers

3. Hiring the Associates

4. Taking counts for Inventory of the sneakers

5. Sneaker Modules to know more about the sneakers we sell

6. Customer Service to better help the customers

7. Excel and Microsoft user for the Nightly Numbers being sent via email to the

District Manager

8. Delegating the workers to handle a task and check with them from time to

time in case they need help

Gymboree Assistant Manager May 2007 to September 2008

1. Opening and Closing the Store

2. Counting the registers

3. Floor sets

a. Changing the store as well as the window display and the mannequins.

Usually done seasonally or when a new line of children cloths.

b. Following the Visual Planner aka a guideline for the Store

4. Hiring associates

5. Conference Calls with stores in the District and the District Manager

Limited Too/Justice April 2006 to May 2007(Associate)

1. Sweeping the Store in the Morning

2. Opening shipment and putting it on the sales floor

3. Ringing up final sales for the customer

4. Know how to use the Computer.

5. Refold clothing at the end of each business day

Education

1. University of Pittsburgh at Titusville 2005-2006

a. Cheerleader of the Basketball

University of Pittsburgh Basketball Mascot

b. Psychology Major

c. Political Science Minor

2. Montgomery County Community College 2008-09. 2010 to present

a. Major: Criminal Justice

b. Minor: Political Science

c. Graduation: Fall of 2011. Associates degree in Criminal Justice

Skills

1. Customer Service

2. Microsoft, Excel Qualified

3. Lotus Notes for Emails

4. Answering telephones

5. Faxing paperwork

Voluntary

1. Chosen 300

a. Feeding the homeless on Wednesday with my Church Family

References: Christine Benham

a. My Supervisor that I was under for 6 months on Active Duty order

b. Contact Info: 443-***-****

Tina Lloyd: M. Ed Principal Alliance for Progress Charter School

a. My Youth Mentor

b. Contact Info:267-***-****

Chief Alice Jenkins

a. My Mentor and Military Advisor

b. Contact Info215-***-****

Michael McBride

a. Store Manager of Finish line in Tannersville Pa

b. Contact Number 610-***-****

Contact this candidate