Service Manager
Resume:
JOE S. DIOUF
Miami FL *****
Phone: 713-***-****
Alternative: 305-***-****
Objective: An entry level position in management
Experience
August 2005 - Present
Bayou Bend Towers Council OF Co- Owners Houston, TX
Director of Operations
Acting manager in manager’s absence. Assist manager with his duties, including yearly budget management. Handle the bi-weekly payroll of all employees. Assist in HR solutions. Ability to work independently, exercising judgment and initiative. Build charts and reports, keep track of parking volume, packages deliveries and work productivity of employees. Regularly check and monitor security recording. Evaluate employee’s yearly performance and suggest salary adjustment including promotion as needed.
Oversee the operation of all concierges and supervisors. Manage and assign all services related to resident’s requests. Ensure the security in the building. Interview and hire all new employees. Train Doormen, Valets and service desk personnel.
Keep and maintain staff records. Coordinate the scheduling of Concierge, Doormen, Valets and Service desk employees.
December 2000 – July 2005
Bayou Bend Towers Council OF Co- Owners Houston, TX
Head Concierge
Provide security and service for residents and guests. Supervise Doorman, Valets and service desk supervisors. Coordinate the scheduling of Concierge, Doormen, Valets and Service desk employees and train Doormen, Valets and service desk personnel.
December 1995 – November 2000
Bayou Bend Towers Council OF Co- Owners Houston, TX
Concierge
Provide security and service for residents and guests. Supervise doormen, valets and service desk supervisor.
September 1995 – December 1995
Bayou Bend Towers Council OF Co- Owners Houston, TX
Valet Parker
Providing valet service-including parking or securing vehicle, picking up or delivering parcels or other items, assisting residents as directed by supervisors.
October 1990 – June 1994
Air Afrique Dakar, Senegal
Accounting Department
General administrative duties including but not limited to accounts payables and receivables, filing, faxing, copying and mailing. Keep and maintain records, assist customers and assist in office where needed.
Flight tickets sales, bookkeeping, answering phones, greeting and assisting clients.
Education: MAURICE DELAFOSSE Dakar, Senegal
July 1990 Economics
University of Caddy Ayyad Marrakech, Morocco
Bachelor of sciences
September 1992 Economics
Texas Southern University Houston, Texas
September 1994 Political Sciences
Courses included:
Micro-economics, Macro-economics, Mathematics, General Accounting and Finance, Philosophy.
Skills: Computer
Dos
Database
Dsx Security System
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Microsoft Outlook
QuickBooks
Skills: Languages
English (fluent)
French (fluent)
Spanish. (Moderate)
Others: Awards
Certificate of Official Recognition from the Governor of Texas Rick Perry (2013)
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