Sales Manager

POOJA SINGH

E-Mail: *****.**********@*****.*** Phone-+919*********

In pursuit of opportunities in the field of Financial Services and Healthcare Operations.

SNAPSHOT

A dynamic Professional with nearly 6 years experience in Financial Operations, Credit sales management, Sales

and Marketing, Dealers and Customers Engagement, Data management and day to day branc h operations

Demonstrated business acumen in leading and managing operations, effectively discharging the functions and

achieving higher rate of organic growth.

Extensive experience in conceptualizing and implementing business plans and tactics, to achieve organizational

objectives.

Possess diagnostic / decision-making / problem-solving & people management skills.

CAREER RECITAL

DEC13-Jan14 Family Health Plan (TPA) Ltd Assistant Manager

Implemented tracking mechanism to improve empanelment, resulting into record number of empanelment during

December 2013.

Monitoring and facilitation of sales visit for negotiation of tariffs and empanelment.

Coordination for empanelment assessment and delisting process based on their activities.

Arranging health talks, wellness program to FHPL s valid clients/corporate.

Tariff review and uploading of approved tariffs.

Compare latest submitted tariffs for reasonable increase rather than steep hike .

Resolving preauthorization grievances for sending high tariff estimates rather than actual agreed tariffs by

providers.

Nov12-SEPT13 Apollo Fairview Hospital Lusaka, Zambia Claims and Corporate Manager

Responsible for managing Claims department, including international and local insurances and corporate

accounts.

Implemented the tracker mechanism to reduce delay in submission of claims from 90 days to 15-30 days.

Analyzed payment processes of various Insurances and implemented programme to reduce financial burden to less

than 5% of total credit business by addressing not covered services and co-payments.

Streamlined various processes for efficient running of department with customer centric approach.

Institutionalized the appraisal system of claim department.

Introduce motivational rewards to enhance the efficiency of the employees.

Analyzed data and prepare managerial report to track the performance of insurance companies and corporate.

Coordinate with new Insurance companies and corporate clients for direct billing agreement.

Trained claims and corporate departments for time management and data management.

Prepare MIS for management to take further decisions related to business plan.

Sept12-Nov12 Apollo Health City Hyderabad Management Trainee (Billing)

Supervising the billing department in terms of making and settling of cash, corporate and insurance bills for out

and in patients.

Responsible for bringing down submission time of credit bills from 120 hours to 48 hours by successfully

implementing the credit billing submission tracker.

Trained successfully in internal auditing, coding and improving customer satisfaction.

June08-April 12 Mahindra & Mahindra Financial Services Ltd Satna Customer Manager

Forecasting sales targets and driving various initiatives to achieve targets through effective management of front

line sales team.

Conducting market research and competitor analysis for devising new initiatives to maintain the market lead.

Implementing promotional activities in coordination with external agencies to spearhead product launch, brand

promotion and event management initiatives.

Implementing effective collection mechanisms for ensuring timely receipt of money from clients & recovery of bad

dues.

Identifying probable risks by conducting audits of existing revenue streams and implementing corrective measures

to mitigate the same.

Handling default accounts / controlling credit loss.

Identifying and networking with financially strong and reliable dealers resulting in deeper market penetration and

reach.

Evaluating performance & monitoring distributor sales and marketing activities.

Providing training to management trainees and dealer sales associates regarding various product and services.

Managing escalations from sales agents and front office staff.

Representing MIS according to requirement of management as a part of regular activity.

Checking credit worthiness and credit appraisals for loan eligibility.

KEY HIGHLIGHTS:

Streamlined Dealer engagement mechanism to increase market share in various loan categories.

o Numbers of Light Motor Vehicle loan increased from 10 to 250 in 4 Yrs.

o 55% growth in Tractors Business.

o Loan for Bottom of Pyramid Vehicle grew from 14 to 200 in 4 Yrs

o Commercial Vehicle business grew by 20%.

o Increased Market share in financing of Maruti Vehicles from 5% to 45%.

Took various new initiatives mentioned as under:

o Conceptualized and started Personal Loan business in Satna Area and took it tally to 60 per annum.

o Initiated Fixed Term Maturity Plans in MP.

o Enhanced Dealer engagement through Trade Advance scheme to capture more business.

o Planned and implemented various activities e.g. Loan Mela across various levels to grow business in new

rural markets.

o Offered various preferential schemes to potential key stake holders by analyzing business returns from

them.

AWARDS AND ACHIEVEMENTS

Selected in top 2 Nominees for “Mahindra Rise Award” at Mahindra Finance in 2012.

Honoured with Pratistha Award for excellent performance at regional level 7 times in a row.

Obtained Best Initiative Award for area for initiation of FD and Personal Loan business in Branch.

Honoured with Dhruv Tara award at Branch level for 4 times on quarterly basis.

Received Star performer award during training test in Mahindra finance.

ACADEMIC CREDENTIALS

MBA(Finance & Marketing) 2006 -2008 APS University Rewa(MP)

Internship: Analysis of customer awareness and satisfaction-ICICI Prudential Life Insurance based on the

o

study of the various factors responsible for customer satisfaction and awareness about the various

insurance plans and policies. Generated more than 3 -4 lakhs while working on the project by selling related

products.

o Financial awareness of customer with special reference to Mahindra Finance APS University, Rewa 2008-

Accomplished with research based project in Mahindra Finance, after a series of surveys and studies

associated with it. Completed the project within stipulate d time and was appreciated for the excellent work

and helped company in implementing the results as new policy.

MSc (Mathematics) 2004-2006 APS University Rewa(MP)

BSc 2001-2004 APS University Rewa(MP)

OTHER ENGAGEMENTS

Member of Nanhi Kali – Sponsoring a girl s education..

Classical Katthak Dancer.

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