Customer Service Sales

SANDY ALFASI

**** ************ **** ***. #*** 615-***-**** home

Nashville, TN 37217 615-***-**** cell

***********@***.***

1

* ****** *********

To join a group where I will contribute to the success of the business by

utilizing my customer service and organizational skills in retail

management to increase productivity with my experience in front office

management, scheduling, end of day balancing, and billing and retail sales

experience. I also have 5 years experience as a Public Speaker and 10 years

experience as a Licensed Real Estate Agent and Licensed Mortgage Broker,

over 18 years in retail all aspects, and have managed over 20 employees. I

am sharp and to the point. Responsible and dedicated and know that every

problem has a solution!

PROFESSIONAL EXPERIENCE

Crossmark

2013 - 2013

Retail Merchandiser

This was just a two month job to help out until a rep was hired for the

locations.

Leaf Filter

2013-Present

Event promotion specialist

Chuck Latham and Associates

2013-

Present

Retail merchandiser/ sales assistant/ product demos in 8 stores, plan-o-

grams, resets

Acosta Sales And Marketing

2013-

Present Retail Merchandiser for 3 stores. Plan-o-grams, resets,

inventory

Certified Food Handler

2013 - Present

Randa Corp Marketing

Kuerig Coffee Product Demonstrator/ Merchandiser/ Sales

2013- Present

USJesco

2013 - Present

Infomercial Sales

Product demonstrations, public speaking, high volume sales. Merchandiser.

Used to camera, lights, action!

Ingles

2013 - 2013

Deli Department

This was a part time job. I worked only a short time as I relocated to

Nashville, Tn. I left because of unsanitary

conditions in the department.

Walmart

2011 - 2011

Cashier

This was a part time job while I was attending school to learn Phlebotomy.

I worked as a cashier until I

needed to do my clinical for Phlebotomy.

Aflac Insurance

2007 - 2009

Licensed 215 Insurance Agent

Responsibilities:

Independent agent writing indemnity insurance policies which including

but are not limited to: Accident insurance, Hospital Insurance,

Disability Insurance and Chronic Illnesses.

. Accurately entered information in computer systems with

cautious attention to specific detail

. Verified insurance eligibility both electronically and

through insurance contacts

. Excellent customer service skills working well with co-

workers, employees and patients

. Worked closely with underwriting and outside vendors

. Excellent management skills

. Excellent communication skills

. Work well both independently and in a team environment

Results:

Established a profitable business with a steady revenue stream

University Diagnostic Medical Imaging 2004-2006

Front office Receptionist

Responsibilities:

Lead the scheduling and receptionist department for a large radiology

practice. I was in charge of schedule rotation and all customer service

related issues.

. Lead the scheduling team for all seven Doctors in the practice

. Prepared front office including working with Medical Records to

prepare new patient charts

. Assisted the medical billing department calling insurance companies

to verify insurance coverage and benefits

. Worked with the office manager for end of day balancing

. Worked with the office manager on appointment template and

scheduling issues

. Entered insurance payments

Results:

Significantly reduced double booking all physician schedules.

Increased patient service and decreased scheduling and billing related

complaints. Worked very hard to improve employee morale by reducing

stress on the front office and focusing on team efforts. Successfully

reduced any back stabbing activities in the office.

Design Odyssey 2001, Inc.

1986-2004

Assistant Manager

Responsibilities:

As Assistant Manager, I was responsible for helping with managing

vendors, employees, logistics management, inventory, payroll, and

accounting functions.

. Trained over 15 employees on the existing software products &

policy and procedures

. Vendor relations for deliveries, order management, internet and

phone companies, and payroll

. Worked with home builders and private clients

. Responsible for order management, deliveries, and internal

supplies for a large architectural firm

. Reconciled daily transactions and daily balancing / closing

procedures for each department

. Employee management and retention

Results: Successfully managed, interviewed, and hired staff.

Implemented a new cost effective phone system, email, and voicemails;

managed numerous projects independently; worked with vendors,

deliveries, accounting and payroll. Developed policy and procedures

for staff.

Simulation Designs

1978-1986

Retail Business Owner

Business owner of four retail stores. Clothing, shoes, accessories. 14

employees, 4 locations, policy and procedures,

Administrator, HR, accounting, payroll, inventory, buyer, Coordinated

many promotional events for different products at many convention

centers. Closed business to relocate to Florida.

EDUCATION: Clayton College of Natural Health, Bachelors of Science, Boca

Raton, Florida

May 1997.

Gold Coast School of Real Estate, Licensed Real Estate Agent, Licensed

Mortgage Broker 1988

License2go, Licensed 215 Insurance Agent

2007

Institute of Allied Medical Professions Diagnostic Medical Sonography

1 year experience

Tri-County Community College, class certificate in Phlebotomy, Murphy, NC

over 120 sticks.

2011

COMPUTER EXPERIENCE: MS Office, MS Excel, MS Outlook and medical

appointment software,

NARS system, SPARC

Certified

Contact this candidate