Customer Service Manager

Jesús Sibello Martinez R.C.M.

** ******** ***** 647-***-****

Toronto, ON M9M 1S7 jesussibello@gmail.c0m

Profile

• Over 5 year experience as Property Manager (building and houses)

• Over 3 year experience Condominium Property Manager. (Toronto)

• More than 5 years as Hotel Maintenance and Customer Service Manager

• RCM designation

• Experience: a 3 level major garage repair/ 4 elevators modernization/ A year working with an Administrator appointed by the court on site/ 3 different boards in 4 months/ 2 months without board of director.

• Bachelor Degree of Industrial Engineering

• Home Inspection (building and houses) and Handyman

• Management competencies, Human Resources knowledge; supervision, decision making

• Service Man and Customer Service in houses and buildings construction and maintenance

• Good team work skill, initiative, self-management and strong flexibility and adaptability

• Proven planning, analytical, detail oriented, organizational, problem solving and good skills in establishing priorities

• Experience dealing with contractors and supervising their jobs

• Good interpersonal communication skills written and oral, and ability to prepare reports

• Ability to respond to emergencies and to work outside normal business hours

• Bilingual: English and Spanish

• Computer Skills: MS Office Word, Excel, Internet Explorer, Email

• Valid Ontario Class "G" driver's license and reliable vehicle.

SKILLS AND EXPERIENCE

Condominium Property Manager August, 2013 – to present

York Condominium Corporation 46, Toronto, ON

• Basically idem to 446 but this Corporation has: 84 townhouses, 4 building with 164 units each of them, a commercial building (Total: 744 units) 13 unionized employees.

Condominium Property Manager August, 2010 – July, 2013

York Condominium Corporation 446, Toronto, ON

• Negotiate and supervise contractors. Created a new Control System for contractors that charge per hours to the corporation

• Supervise directly contractors’ quality jobs

• Reduced general expenditure

• Created a new procedure to control the Petty Cash and bank deposits

• Sign all invoices related to the corporation

• Established a computerized system with more than 5 PCs working in red

• Prepare Annual Budgets

• Supported the corporation for more than 3 months without board’s quorum

• Established a new system for collection, accounting, arrears

• Reopen: 2 pools, 4 saunas, 1 party room, 1 staff room, 1 Rec. Center; most of these facilities had been closed for more than 3 years

• Work with lawyers, engineers and contractors organizing the major repair of a 3 levels garage more than 30 years old

• Full modernization of 4 elevators

SERVICE MAN April, 2008 – December, 2009

Lormel Homes, Toronto, ON

• Supervised contractors' works, (Electrical, air conditioning, heating, frame, drywall, plumber)

• Monitored houses before the Year End, and Second Year End according to TARION Warranty

• Worked as a Supervisor Assistant, achieving house owners’ satisfaction around 92%.

PROPERTY MANAGER July, 1999 – March, 2008 Provincial Electrical Company

• Improved occupancy rate by 90%

• Reviewed zoning regulations; tenant laws, fire code, property values, etc

EDUCATION

Bachelor Degree of Industrial Engineering July, 1988

PROFESSIONAL DEVELOPMENT

-103 Construction Blueprint Reading 2013

American Society of Professional Estimators.

-Registered Condominium Manager (R.C.M.) 2012

-Condo Admin& Human Relation 2012

-Financial Planning for Condominium Managers 2011

-Introduction to Condominium Law 2010

-Physical Building Management 2010

-Financial Planning for Condominium Managers 2011

Mohawk College, Hamilton, ON

Hotel/Restaurant Management 2010

ICS Canada

Homes Inspection Diploma 2010

Academy of Learning College, Toronto, ON

Roofing, Structure, Electrical, Heating I and II, Air Conditioning, Plumbing and Exterior

Quality Assurance and Control Training 2009

Skills for Change Centre Toronto

REFERENCES AVAILABLE UPON REQUEST

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