Customer Service Quality Assurance

Lachele Muhammad

Bachelors of Business Administration

***** ********* *****, *** *** - Farmington Hills, MI 48335

**********@****.*** - 313-***-****

Health Care Ethics Medical Terminology Health Records

Quality Assurance Billing Reimbursement Health Care Management Experience Customer Service Excellence

Work Experience

Internship Clinical Pastoral Education

Trauma

2013 to Present

Medical Receptionist

ARK Medical Center

-

Dearborn, MI

Responsibilities :

This position is in a fast paced environment. Customer service is very key in healthcare.

Check in and checkout appointment scheduling and insurance verification.

Accomplishments:

Once coming on the team there were immediate time saving process practices that I told the Manager in my interview

that I witnessed just observing. Upon being hired I immediately put the paperwork together and made the necessary

changes to improve the process in the office.

Skills Used

The billing is very key to the practice being viable. It is very critical that the insurance verification and testing is

scheduled after the authorizations are obtained.

EKG Clerk Harper- Hutzel Hospital

Detroit, MI

2007 to August 2014

Assist with the operation of electrocardiograph equipment.

• Prepare patient for electrocardiogram by explaining testing procedures.

• Assist in entering patient information into electrocardiograph including history number and patient's name.

• Assist in coding and distributing EKG data; record and file information relating to tests performed. 8000 ECG

processed monthly

• Created and Executed Process and Quality Improvement 7/2013

• Project Management in departmental purchasing

• Co Interviewing for new hire

• New Hire training and development

• Highest volume generating team member

Interim Office Coordinator

Cardiovascular Institute

-

Detroit, MI

2010 to 2011

Present

• Assist with work flow of the Non Invasive Cardiology Department

• Provide customer service and management of patient/ family needs

• Prepare charts and billing for department

• Executive Assistant duties for Department Director

Telemetry Technician

Harper Hospital

-

Detroit, MI

1992 to 2007

Monitored telemetry patients and observes cardiac rhythms.

• Observed and assessed patient conditions and behavior; assured patient safety and stability; recorded telemetry notes

on patient chart.

• Took vital signs, assessed current condition; evaluated test results for clarity and accuracy.

• Informed RN or physicians of preliminary findings as requested.

• Assisted in the training of new telemetry technicians.

Assistant Manager in a retail sales

Intership

1992 to 1992

with Director of Customer Service 2010

Manger MLK

Ceasar Chavez Rosa Parks College Day Program

1991 to 1991

1991

Education

CPE

ACPE -

Detroit, MI

2013 to 2014

Bachelors in Health Service Administration

Davenport University -

Livonia, MI

2007 to 2010

Associates in Liberal Arts

Wayne County Community College -

Detroit, MI

July 2007

Masters of Divinity in Divinity/Clinical Pastoral Education

Ecumenical Theological Seminary (Matriculating) -

Detroit, MI

2012

Skills

Billing, Prior Authorization, Check Out, Check In

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