Office Staff Operations Manager

Dana Garton

Shift Supervisor - Starbucks Coffee Co

Germantown, MD

**********@***.*** - 240-***-****

WORK EXPERIENCE

Shift Supervisor

Starbucks Coffee Co - Germantown, MD - August 2003 to Present

Responsibilities include: Ensure that the store is maintaining the standards for operation, ie; following

guidelines for Ecosure, cash handling procedures, coach and support partners to achieve legendary customer

service and maintain drink preparation standards.

Front Desk Associate

Marriott International Hotels and Resorts - Gaithersburg, MD - November 2010 to October 2012

At Your Service Agent

Checked in guests, checked out guests, took all calls for hotel-within hotel (guests and other associates) and

outside calls, room service orders, concierge help, assist guest with needs, coordinate between guest and

staff to address any problems. Review and update several reports

Operations Manager

NVR Mortgage Finance, Inc - February 1987 to June 2003

Conducted weekly staff meetings. employee's open discussion-issues, comments and concerns. Also

conducted weekly "team" meetings, monitored and reviewed these reports to make sure action was

being taken and documentation was being obtained on a timely basis. In addition to the above reports,

I compiled projected closings for upper management twice a month, as well as a weekly sales report.

Tracking of employee's timecards, vacations and absentee record. Forwarded to payroll. Prepared and

conducted employee evaluations for all employees. Prepared, with the employee, an annual development

plan. Responsible for employee counseling and write-ups. As well as, advertising, interviewing, and hiring new

staff members. Prepared and completed new employee package with the new staff member.

Supervisor

NVR Mortgage Finance, Inc - April 1996 to December 2001

Manage and support the closing department.

Approved Not Closed April 1993 - April 1996

Conducted final review of documents needed to be signed or collected at closing.

Closing Officer

NVR Mortgage Finance, Inc - April 1989 to April 1993

Obtained and reviewed title binders, surveys, homeowner's and builders' insurance, loan profiles, appraisal and

credit report bills. Prepared settlement statements and loan papers per builder's guidelines. Quoted borrowers

amount needed for closing. Reviewed fully executed loan documents for signatures and notarized if needed.

Prepared post-closing packages and collateral and recording packages.).

Receptionist

NVR Mortgage Finance, Inc - January 1988 to April 1989

Greeted customers, answered switchboard, tracked and ordered supplies as needed, paid office expenses,

opened and forwarded mail. Supported office staff as needed.

Maternity Leave October 1987 - January 1988

Processor

NVR Mortgage Finance, Inc - February 1987 to October 1987

Compiled, obtained and analyzed documents to meet lender requirements for submission and approval,

and made actual submission to underwriters. Maintained customer and vendor relations, i.e. credit bureaus,

appraisers, and underwriters.

SKILLS

Time Management, Organizational skills, Motivation, Multi-tasking

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