Customer Service Sales

AMY CHERRY LOWENSTEIN

*** **** ***** *** 954-***-****

Lantana, FL 33462 *************@*****.***

PROFILE

Dynamic Office Management and Administrative Support Professional with proven record of accomplishment and leadership in corporate business

environments overseeing/performing a wide range of general office functions . Key liaison between executives, employees and clientele able to interact with

stakeholders at all levels, from diverse multicultural backgrounds. Professional appearance and demeanor with strong customer service delivery skills. Other

strengths include:

General Office Administration & Operations Providing Total Quality Service Sales Support Functions

Preparing Correspondence and Proposals Contract/Document Review Billing and Invoicing

Executive Calendars and Travel Arrangements Policy and Procedure Development Client Relations/Liaison

Project Management Resource Coordination Special Events

Creative and resourceful thinker contributing to team efforts and performing well under pressure. Exhibits a positive attitude and flexible to changing

conditions within demanding, high volume, deadline driven situations. Strong business acumen and a practical sense of what works in complex business

environments with a high degree of integrity. Team oriented individual capable of taking on new challenges and adapting quickly to new responsibilities.

Dedicated with an outstanding work ethic and integrity.

PROFESSIONAL EXPERIENCE

Avalon Estates Boynton Beach, FL 2009 11/2013

Administrative Assistant/Social Director

Served as the Assistant to the Community Director for an active adult community with 365 homes. Accountabilities encompassed resident relations,

correspondence, reports, special projects, resident event planning, clubhouse calendars and addressing complaints. Conducted training of Clubhouse

Attendants.

Took resident service requests and saw through to resolution including routing, processing and follow up.

Worked closely with all homeowners to resolve complaints, providing the highest levels of customer service.

Coordinated and planned trips, events, and classes. Updated Community Channel slides and notices.

Recognized for attention to detail and consistent ability to meet/exceed performance standards.

Served as primary point of contact for and liaison between senior management, residents, employees, and vendors.

Delivered on commitments and shared best practices with teammates to enhance performance.

Consistently provided the highest quality services while meeting/exceeding deadlines and quality/performance requirements.

Boca Pointe Country Club Boca Raton, FL 2007 2009

Social Coordinator

Planned, coordinated, and facilitated social activities for the facility including events, seminars, classes and more. Maintained budgetary requirements

and reported directly to the Social Director.

Organized group and individual activities based on resident needs. Maintained a balance of recreational activities including physical, social,

religious, intellectual, intergenerational and creative based programs.

Ensured group activities were scheduled to encourage maximum involvement by interested residents.

Advertised club events in club publications. Prepared tickets and generated billing for events.

Prepared, posted and circulated the monthly activity calendar.

Contributed and assisted with monthly newsletters as requested.

Answered and followed through with all phone calls.

Maintained adequate activity supplies and equipment to ensure materials were available to residents.

Decorated the community for all major holidays and seasons.

Résumé of Amy Cherry Lowenstein 954-***-**** *************@*****.*** Page Two

PROFESSIONAL EXPERIENCE (CONTINUED)

GL Homes Sunrise, FL 2001 2007

Planning Coordinator, Corporate Office

Coordinated and planned construction of community clubhouses with the assistance of the Architectural Department and Landscape Architecture.

Interpreted and read blueprints and site plans. Implemented the design of tot lots, water play, tennis courts, basketball courts, selection of pool

design, interior design, signage and other amenities.

Performed job scheduling and provided assistance to field personnel in coordinating all projects from award through completion.

Worked closely with suppliers, construction and various other vendors.

Organized displays and tools of trade.

Established and maintained excellent working relationships with contractors, employees, management and clients and provided total quality

customer service.

Assumed budgetary and financial responsibilities. Outstanding record of completing a high volume of work and multiple projects, meeting

deadlines, as well as, quality and performance standards.

Options Consultant

Worked at single family home communities assisting buyers with the selection of interior finishes for new home building projects.

Assisted and consulted with active adult purchasers in selecting high end options for homes in the million dollar range which resulted in additional

revenues of 20 40% due to my upselling skills.

Streamlined, modified and simplified options for the Greystone Project by teaming with Contracts Department to lower building costs, saving

company millions of dollars.

Built and managed collaborative client relationships and ensured smooth transition from sales to delivery and move in.

Proactive when assuming additional duties due to downsizing while maintaining workload.

Increased revenue by 40% through personal sales.

Consistently received excellent customer surveys from homeowners.

Oriole Homes Delray Beach, FL 1992 2001

Executive Assistant to the Vice President of Sales and Marketing

Accountable for providing high level administrative support including executive calendar and scheduling, client and vendor relations, complex domestic

travel arrangements, special projects, advertising initiatives, sales and marketing support functions, project management, event planning, and human

resource functions.

Coordinated advertising with local and out of town publications.

Arranged travel plans, maintained calendar and planned sales events and training seminars.

Worked with Interior Merchandising firms to coordinate the designs for Models and Sales offices.

Participated in several major computer conversions.

Organized customer relations with potential and current home purchasers.

Coordinated Sales Directors, Option Consultants and Construction staff for nine communities.

Options Consultant

Liaison and consultant for active adult purchasers of single and multi family dwellings at Coral Lakes to select options and upgrades.

Increased revenue 20 40% from upsells.

EDUCATION

Bachelor of Arts Degree in Mass Communications/Broadcasting

Minor: Speech and Theater Arts

State University College at Buffalo, Buffalo NY

Project Management, Florida Atlantic University, Boca Raton, FL

COMPUTER SKILLS

Microsoft Word, Excel, PowerPoint, TOPS, Maintain Local TV Channel

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