Talent Acquisition Specialist

ELIZABETH V. HILL

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** ******* *****, ****, *** 1J7 * Res: 905-***-**** * Cell: 416-***-**** *

Email: ************@*****.*** ca.linkedin.com/in/lisahill9399/

HR PROFESSIONAL

Experienced Talent Acquisition Partner with 17 years of recruiting and

human resources experience, specifically in the financial services

industry. Acts as a trusted adviser, leveraging strong relationship

management abilities to provide focused client service. Passionate

about strategic talent management and people-development, mentoring

and investing in employees to achieve consistently superior results.

KEY STRENGTHS [pic]

* People Management

* Diversity Initiatives/Partnerships

* Program Development

* Strategic Planning

* Performance Management

* Team Leadership

* Training and Development

* Change Management

PROFESSIONAL HISTORY [pic]

TD BANK GROUP 1996 - 2013

Talent Acquisition Specialist (2012-2013)

Corporate Shared Services, Shared Services

Established key connections to advise HR and business partners to develop

and action sourcing plans for critical talent needs

. Fostered internal and external relationships to identify and promote

hiring of diverse candidates resulting in a sustainable talent pipeline

which improved Time-to-Fill metric.

. Supported multiple business lines such as Enterprise Real Estate,

Enterprise Project Management Office, Global Investigations, Strategic

Sourcing Group, Corporate Segment Technology Solutions and the Office of

the CIO

. Strong pipeline capabilities, networking and sourcing skills leveraging

social media such as LinkedIn, for hard to fill technical positions

requiring niche skill set and for Senior Level positions

. Engaged with the diversity initiative by improving workforce diversity,

in alignment with the Talent Strategy of the Bank and increased visibility

within the Diversity pillars in Leadership roles.

Relationship Manager (2009-2012)

Operational Performance, Shared Services

Led and inspired a team of Workforce Management experts supporting

portfolio businesses, handling all long and short term forecasting;

scheduling; live day monitoring and analytics as well as representing

projects and initiatives to ensure business partners concerns were

addressed

. Co-led planning and execution of the 'Razor Sharp, Laser Focus-themed,

Semi-Annual Operational Performance Communication Event, and the 2011 RSP

planning initiative for the Phone Channel business. Met tight deadlines

and achieved service level goals across multiple business lines for this

first-ever initiative.

. Designed and produced a Business Recovery Plan handbook, outlining best

practices, processes and Emergency Call Tree procedures for all levels

within Phone Channel Contact Centres across the Bank, which reduced off-

phone times.

. Created and implemented the Enterprise Workforce Management Associate

program, providing participants with fast-tracked knowledge and training

through rotational assignments within the Workforce Management cycle,

which provided a pipeline of talent for quick fill of vacant roles.

Workforce Team Manager, Contact Centre Resource Management (2008-2009)

TD Waterhouse Discount Brokerage, TD Wealth Management

Managed a team of WorkForce Analysts to monitor operational performance,

contingency planning and reported on key operational metrics by providing

scheduling, forecasting and capacity planning analysis

. Created a partnership strategy for the Contact Centre Resource Management

team and the TDW Investor Service Centres to provide accountability in the

day-to-day management of resources and produced improved service levels.

. Project lead for CCRM WFM Integration with OP, resulting in minimal

impact to the Employee Experience,while remaining focused on the customer

during operational recommendations.

Recruiting Officer (2006-2008)

TD Waterhouse Discount Brokerage, TD Wealth Management

Managed the full cycle recruitment process including creation of job

description, screening resumes, conducting telephone and in-person

interviews, reference checking, offer letter preparation, and onboarding

. Hired a record 305 Investment Representatives in 2007, achieving 97% of

target; in 2008, exceeded target by hiring over 90 Investment

Representatives, including sourcing bilingual and off-peak staff.

. Expertly implemented and built a recruitment and diversity strategy that

built a diverse pipeline of talent by attending career fairs and post

secondary campus events.

. Developed partnerships with the Canadian Securities Institute and George

Brown College by networking to attract their top talent.

Workforce Analyst (2001-2006)

TD Waterhouse Discount Brokerage, TD Wealth Management

Engaged in Inbound servicing, real time queue monitoring, scheduling,

forecasting, shift roll-outs, WFM Training; vacation time administration

and short/long - term service level analysis and staff planning activities.

Managed disaster recovery/business continuity plans within service level

agreements.

. Implemented and launched the Vacation Planner application within the

workforce management tool across multiple business lines to improve work

life balance of employees.

. Enhanced operational efficiency, while maintaining overall goals and

industry best practices through contingency/capacity planning, analysis of

requirements, and being a key contributor to stream lining contact centres

to build a Centre of Excellence resulting in reducing improving the bottom

line for the contact centres.

. Provided best-in-class service by defining the needs of the business,

anticipating future requirements and providing detailed user-friendly

reporting.

Customer Service Representative and Administrative Assistant (1996-2000)

TD Waterhouse Discount Brokerage, TD Wealth Management

Provided full banking services to customers; later provided administrative

support to a VP and the leadership team

EDUCATION & QUALIFICATIONS

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Bachelor of Arts (Sociology), York University, Toronto

1998

PROFESSIONAL & PERSONAL ACHIEVEMENTS

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. Unconscious Bias Training

. Member of the Direct Channel Diversity Council

. Member of the Black Employee Network

. Six Sigma Yellow Belt Training

. Invited to speak at the University of Toronto Black Student's Association

High School Conference

. Quarterly Top Performer Awards from TD Bank in 2009; 2008 and 2007

. Premier Performer Award for customer sales and service

. Steven Lewis Report (Board Member), solicited to assist with

recommendations on improving race relations in Toronto

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