Customer Service Manager

Grace LaMarca

** ****** ******* ****. ********* 416-***-****

Woodbridge, ON L4L 7L5 e-mail: ************@******.***

OBJECTIVE

To acquire a position with where my skills, integrated experience and in-

depth knowledge can be effectively utilized and challenged in a dynamic

organization.

SUMMARY

. Excellent leadership skills with a strong discipline in Collections

and Customer Service

. Superior organizational and time management skills

. Ability to grasp new processes quickly

. Professional and respectful, works well with co-workers

. Goals and result orientated

. Reliable, punctual, conscientious, motivated team member

. Resourceful and committed to completed task quickly and efficiently

. Ability to multitask while maintaining a high degree of accuracy

. Excellent interpersonal and diplomacy skills

. Ability to deal effectively and professionally in a rapid changing and

fast paced environment

RELEVANT EMPLOYMENT HISTORY

ALPA Stairs and Railings August 2011-

January 2014

Administrator

. Prepare management and staff registry

. Prepare and check invoices before mailing

. Review and adjust times from registry against time cards for

Management and staff.

. Verify prices in open sales listing

. Provide a high level of customer Service to all customers, while

maintaining professional and polite

. Answer all incoming calls in a professional manner

. Filing invoices, letters documents

. Sorting of all incoming daily mail and faxes

. Record incoming and outgoing cheques

. Record all customer drawings

. Ordering of all office supplies

. Record all incoming and outgoing visitors

. Contact service providers to repair (copies, fax machines)

. Refill postage machine

Avola Hairstyling School (Contract - 1 year Maternity Leave)

January 2010-December 2010

Customer Service/Administrator

. Provide a high level of customer Service to all customers, while

maintaining professional and polite

. Answering all incoming calls in a professional manner

. Filing, preparing invoices

. Recording of inventory

. Ordering of all office supplies

. Record all incoming and outgoing visitors

. Contact service providers to repair (copies, fax machines)

. Refill postage machine

. Filing invoices, letters documents

. Sorting of all incoming daily mail and faxes

Transglobe Property Management (Company Downsized) September 2007-

November 2009

Legal Administrator

. Regional Legal Administrator for GTA residential portfolio

. Manage assigned AR portfolio.

. Collections of receivables by telephone and written correspondence,

planning and coordinating follow-up collection activity, account

reconciliations, bankruptcies, discontinuance process, liaising with

customers and other departments to solve customer concerns.

. Assist in the gathering of information and keep open communication

flow with other internal groups regarding correct billing and customer

satisfaction on accounts.

. Make applicable notes on customer accounts as to any pertinent

collection activity or customer contact.

. Handling AR collection related calls/inquiries and other duties as

assigned

. Filing provincial documentation (e.g. Forms N4, N5, L1 applications

etc.)

. Prepared documentation and scheduled hearing for tenants in arrears.

. Handled tenants' disputes and negotiated agreements in a professional

manner.

. Ability to function in a fast paced environment and manage multiple

priorities.

Berkley Property Management July 2003- August

2007

Office Manager

. Handled all customer relations

. Supervised and managed 5 office employees

. Prepared financial statements and reports for the Executive Management

team

. Handling AR collection related calls/inquiries and other duties as

assigned

. Maintained a high level of resident satisfaction and public relations

. Handled the Tribunal regarding collections and evictions.

. Ability to function in a fast paced environment and manage multiple

priorities.

. Collections of receivables by telephone and written correspondence,

planning and coordinating follow-up collection activity, account

reconciliations, bankruptcies, discontinuance process, liaising with

customers and other departments to solve customer concerns.

. Assist in the gathering of information and keep open communication

flow with other internal groups regarding correct billing and customer

satisfaction on accounts.

. Make applicable notes on customer accounts as to any pertinent

collection activity or customer contact

EDUCATION

Hair of Fame- Hair styling/ Make up Artistry

Testa Hairstyling

Chingcousy High School, Received OSSD

ADDITIONAL SKILLS & ACCOMPLISHMENTS

MS Office- Word, Excel, MSOutlook

Accounting Software- Yardi

References Available Upon Request

Contact this candidate