Customer Technical Support
Resume:
Harpreet Singh
**/**, *.*.*.Nagar,
Dhandra Road,
Ludhiana.
********.**@*****.***
Experience:
Pizza @ Home, Braeside, Melbourne, Australia
January 2013- April 2014
. Got Promotion and started working in the office.
. Used to take and process the orders of the customers for the pizzas.
. Handled the employee's issues on the work place.
. Arranged the transportation for the outgoing and incoming stock.
. Tracked the goods in transit from the transport companies.
. Used to do the stock take and update in the system.
March 2012- January 2013
. Acted as assistant supervisor.
. Used to operate the rectangular pizza base machine.
. Used to mix the dough for the pizza bases in the mixer.
. Used to give directions of the work to the teammates and casual
workers.
Catchoftheday.com.au Pty. Ltd., Braeside, Melbourne, Australia
July 2011- Feb 2012
. Used to pick the orders as per the order of the customer with RF
scanner.
. Helped the supervisor in arrange the stock for picking.
. Worked in the bulk section, where we used to pack & dispatch the stock
in bulk to the customers.
Central Cleaning Supplies, North Melbourne, Australia
Oct 2010- June 2011
Web Administrator
. Processing of all the orders placed by the customers for the cleaning
products.
. Processed the orders that we get by email, fax & by phone.
. Attended the customer's call for their orders, queries for the stock
codes and the timely arrival of the stock.
. Tracked the local freight for the customer if they don't receive the
stock.
. Sending all the regular reports i.e. orders processing, customer query
that needs the interference of the subordinates.
. Setting up the codes & pricing for the online customer, if any of the
cleaning product is not accessible to the customer.
. Attended the walk in customers.
. Did the billing for the walk in customers.
Central Cleaning Supplies, North Melbourne, Australia
March2010-Oct2010
Receivable Incharge
. Took care of the in coming stock in the warehouse.
. Counted the stock.
. Entered the stock in the system & put away the stock on the specified
location.
. Managed the casual workers to empty the containers.
. Send the report to the concerned person if don't receive the stock as
ordered.
. Loaded & unloaded the stock from the truck.
. Gave the directions of work to my teammates.
Central Cleaning Supplies, North Melbourne, Australia
Nov 2009-March2010
Casual worker to Picker
. Used to do causal works i.e. empty the containers
. Used to do picking on the LO picker.
. Started working in the warehouse as helping hand to receivable
incharge.
. Started picking the stock according to the order placed by the
customers.
. Loaded the delivery vans & check the stock while loading the vans.
. Did the cleaning of the ware house at the end of the day.
Indo-British IELTS Coaching Centre, Ludhiana (Full time)
Techno voice, Ludhiana (Part time)
IELTS Coaching in Melbourne, Australia from 2009 to 2014.
Feb 2007-July 2008
. Used to give IELTS coaching to the students.
. Used to do the assessments and informed the concerned teacher with a
feedback.
. Used to provide voice and accent training to the students.
IBM, Gurgaon, India
Jan 2005-Jan 2007
Senior Technical Support Specialist in HP process
. Handled the calls from USA regarding the Technical support of printers
(All in One printer).
. Provided them the software and hardware support.
. Up selling of printers, printer accessories & computers.
. Conducted team meetings in which we all the teammates shared our issues
i.e. personal or professional.
. Gave trainings to the new teammates.
Qualification Gained:
. Cert III in Pre press & diploma in Multi Media from Cambridge
international College, Melbourne, Australia. (Worked on CS3 in Windows
operating system.)
. Diploma in Business Management from Aveta College, Melbourne, Australia.
. Masters in Computer Applications from Punjab Technical
University,Jullundhar, India in 2004.
. Bachelor in Arts from Punjab University, Chandigarh, India in 2001.
Strength:
. Can do attitude
. Enthusiastic
. Can perform under pressure
. Can execute a task within a specified time.
. Fast learner.
Weakness:
. Compromising with working hour for generating desired results.
. Workaholic.
Personal data:
. Name: Harpreet Singh
. Sex : Male
. DOB : Feb 18,1978
. Marital Status: Married
. Contact No. +91-783*-***-***
. e-mail ID: ********.**@*****.***
. Permanent Address: Same as present address
Declaration:
I declare that the above facts given by me are true to the best of my
knowledge and belief.
With Regards,
Harpreet Singh
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