Housekeeping manager

Chitra Reddy

*-**-** *** ****** Opp Kamineni Hospital

Hyderabad 500074

Email: ***.******@*****.***

Mobile: 779-***-****

Dear HR Manager,

I am applying for the position for full time employment to support myself. I

promise to deliver excellent service, take my job seriously, and take care of

clients. I am looking for a position which will fit very well with my education,

experience and career interests.

I understand the position also requires a candidate who is team oriented,

reliable, punctual, good communication skills, works well under pressure. These

are skills I developed both in my course work and in my recent work

experience.

My background and goals seem to match your requirements well. I am

confident that I can perform the job effectively and I am excited about the idea

of working with such a fantastic team.

If you would like to schedule an interview or discuss my attached resume and

interest in this position, please call me on 779-***-**** I will be available at

your convenience.

Thanks for your consideration.

Sincerely,

Chitra Reddy

Chitra Reddy Gudigopuram

3-11-88 RTC colony opp Kamineni Hospital

Hyderabad 500074

Email – ***.******@*****.***

CAREER OBJECTIVE:

I wish to utilise all of my skills and experience to gain further knowledge and development in

any career. I enjoy working in a challenging environment and to be part of a team. I have an

eye for detail, and like to finish any task that I have undertaken. I possess exceptional

communication skills, and can easily adapt to all roles and environments. I am enthusiastic,

ambitious and a highly organized, professional looking to use my industry knowledge and

experience in any position. I believe I am a strong team leader and with proven ability to train

and assist those in my care.

KEY ABILITIES:

• Punctual, reliable and hardworking

• Strong Leadership and Training abilities

• Organized, attentive with excellent time management skills

• Honest, loyal and

• Strong customer service skills

• Excellent communication

• Attentive, detailed and enjoys a challenge

CAREER HISTORY:

October 2012 – November 2013 Duty Manager Oaks Oasis

Caloundra Sunshine- Coast Qld.

Assist Hotel Manager Control costs and expenses effectively

Support and co-ordinate hotel marketing and promotional events

Uphold a high level of Spirit Hotel customer service standards across the team

Provide hotel leadership which enables and develops team members to achieve

Develop collaborative relationships with department supervisors to provide quality food and prompt

service to our customers

Ensure personal and team compliance with hotel's policies and procedures relating to: code of

conduct, security, safety, food hygiene and customer service standards

Ensure personal and team compliance with industry standards and regulations e.g. Liquor and

Gaming Licensing, fair trading, Health and safety.

Skills/experience

Demonstrated experience in similar role with strong skills in food, bar and operations

High standards in customer service

High level of interpersonal, leadership and team skills

Ability to learn and adapt to an ever-changing environment.

Other Responsibilities:

• Interviewing, selecting, training, scheduling and support contractors, ensuring they

perform in accordance with established brand or hotel standards and consistent with

core values.

• Observe and monitor contractor’s performance to ensure efficient operations and

adherence to policies and procedures.

• Inspect guest rooms, public areas and grounds for cleanliness, appearance and safety

• Answering inquiries pertaining to hotel policies and services and resolve guests’

complaints and concerns.

• Prepare schedules based upon occupancy and assign duties to contractors.

• Take inventory and submit periodic inventory orders to insure supplies are purchased

in a timely manner.

• Prepare required paperwork pertaining to departmental functions.

• Be aware of and communicate guest service scores to drive improvement and higher

guest satisfaction.

• Comply with internal audit and incident report standards pertaining to key control and

risk management areas (I.E. lost and found, key control, and guest room safety).

• Maintained departmental expenses in line with budget as described by General

Manager.

• Practice safe work habits; follow OSHS standards; wear protective safety equipment

and participate in safety committees as directed.

• Perform other duties as requested by management.

May 2010- October 2012 Housekeeping Supervisor Housekeeping Pty Ltd. Brisbane

QLD

Key Responsibilities:

1. To ensure standards of cleanliness, hygiene and tidiness in all

Bedrooms /corridors /function rooms /public areas are maintained:

a) Supervising the daily cleaning of assigned rooms, bathrooms, corridor areas and public

areas to the highest standards. This includes changing bed linen, replacing towels, cleaning

bathrooms thoroughly, vacuuming, mopping and dusting daily. Subject to levels of business

the housekeeper will be expected to also service rooms.

b) Ensuring the upkeep of vacant rooms.

c) Replenishing brochures and paper goods throughout the bedrooms/hotel.

d) Maintaining an orderly storeroom and trolleys.

2. To ensure customer satisfaction is maintained by:

a) Ensuring guest laundry is collected, charged and returned to the guest in a speedy and

accurate fashion.

b) Ensuring guest property left behind is logged and stored in a secure location for lost

property.

c) Resolving any guest problems or complaints when possible and ensuring management are

kept informed.

e) Actioning any maintenance requests in order to comply with the hotel’s established quality

standards and ensure guest satisfaction.

3. To set and maintain standards of service commensurate with the standing of the hotel:

a) Managing a stock control and ordering system to ensure availability of stock and cost

control to maintain costs to a minimum.

b) Attending any appropriate off and on the job training courses.

c) Wearing a clean and suitable uniform and name badge at all times.

d) Implementing the hotel’s good customer relations policy, including politely addressing

guests and colleagues

at all times

4. Performing Duties as per the management priorities.

October 2005 – Feb 2008 Customer Service Agent Spencer Travel

Company

Hyderabad India.

Key Responsibilities:

• Check in the passengers for International Flight KLM Royal Dutch Airlines.

• Dealing with passenger enquiries about flight departures and arrivals

• Checking passengers in

• Giving seat numbers

• Providing boarding passes and luggage labels

• Telling passengers about luggage restrictions

• Weighing baggage and collecting any excess weight charges

• Taking care of people with special needs, and unaccompanied children

• Calming and reassuring nervous passengers.

• Booking tickets at the counter.

• Upgrading Passengers.

• Training new staff in all areas.

Worked at Bangkok old airport for providing training to the new staff for a

month.

QUALIFICATIONS:

• Feb 2011 to May 2012 Imperial College Australia, QLD

Completed Certificate III, Certificate IV and Diploma of Business Management

• Aug 2004 to Aug 2005 Frankffin Institute of Airhostess, Hospitality and Travel

Management Hyderabad India.

Diploma of Aviation

• June 2002 to June 2004 – Rishi UBR Womens College, India

Bachelor of Commerce

OFFICE SKILLS:

• Ms Office

• Excel, Outlook

REFEEREES:

Upon your request.

Contact this candidate