Customer Service Sales

Shenika L. Walker

**** ***** ****** *****, *****, FL 33619

Cell 786-***-**** or 321-***-****

***********@****.***

Executive Summary

I am a loyal, friendly, and very dedicated individual who has an ambition to succeed in all aspects of life. Although, I have vast

experience in the management/ customer service industry I am always up for a challenge and I love to learn. I am a great team player

whilst working efficiently and effectively on my own. I am seeking a position where I can learn and develop while giving my best to an

employer.

Professional Experience

Office Clerk, Downtown Re cycle, Orlando, FL 01/11 11/13

•Sorting and routing mail

• Answering telephone, direct calls and taking messages

•Operating basic office equipment (such as photocopiers and fax machines)

•Filing documents and records, alphabetical and numerical

•Data entry

•Ordering office supplies

•Taking inventory

Assistant Manager Destination Maternity, Inc. Orlando, FL 03/03 01/11

•Greet customers and ascertained customers' needs.

•Compute sales prices, total purchases and processed payments.

•Maintain knowledge of current promotions, policies regarding payment, exchanges, and policies

•Manage staff of several; maintain personnel files; mentor new hires

•Process/communicate schedules; manage matrix for payroll bi weekly

•Manage daily bank deposits, and change orders

•Resolve customer service issues, ensuring satisfaction

•Up sale credit card / magazine promotion at POS

•Operate digital camera for personnel pictures

•Place phone and POS orders to restock merchandise; cleaning supply

•Execute floor moves/made store based decisions; update displays weekly

•Monitor multiple databases to keep track of all company inventories

Sales Associate Things Remembered Orlando, FL 05/04 04/07

•Assisted clients with product selection and engraving orders; design, layout

•Mentor sales staff in techniques and services

•Handle receiving of merchandise; ship out damaged products / consolidations

Education

Herzing University Winter Park, FL

• Associate of Science Degree, Business Administration October 2006

GPA 3.5, Dean’s List

Volunteer Experience

Coral Gables Senior High volunteer to Administrative Staff Coral Gables, FL 05/01 03/03

• Customer service greeted and assisted students and parents

• Computer operations Microsoft word, outlook, excel, PowerPoint

• Office equipment copy, fax, scan

• Filing & data archiving, answering telephones, typing 35wpm

Miami Edison Senior High volunteer to Administrative Staff Miami, FL 02/98 06/00

• Computer operations Microsoft Word, Outlook, Excel, PowerPoint

• Office equipment copy, fax, scan

• Filing & data archiving, answering telephones

Contact this candidate