Sales Customer Service
Resume:
Samuel Lee Caldwell Jr.
**** ********* ****. ******* *****, 77075
832-***-**** ************@*****.***
EDUCATION
Texas Southern University 2009-2014
B.A. (Dec 2014)
General Studies/ Business Communication
Prairie View A&M University
2007- 2009
Business Communication
J. Frank Dobie High School
2003-2007
High School Diploma
WORK EXPERIENCE
Ashley Furniture- Fairmont Pkwy May 2011- Jan 2012
Home Store Retail Sales Associate
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Make sales based on keen observation of customer need, interest, and budget
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Complete sales related paperwork and computer-based client data entry
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Inspect designated area on sales floor
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Design and create professional scale space plans.
Design beautiful rooms and display creative design ability tailored to customers
Clearwire/Madsen Group LLC
Nov 2010- March 2011
Kingspoint Store Manager
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Meet monthly quota for all sales of wireless products and accessories
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Perform opening and closing procedures in accordance with company standards
Maintain knowledge of all products, services, promotions and advertising.
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Maintain knowledge of competitive offers and provides critical market feedback
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Maintain a neat, clean store appearance and update sales floor inventory
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Build a strong rapport with all new and returning customers
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Troubleshoot products and instruct customers on proper use
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Document customer interactions to maintain compliance with quality initiative
Prairie View A&M University
Aug 2008- Jan 2009
Student Computer Lab Assistant
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Deliver technical assistance for students/faculty over the phone or in person
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Research for solutions to questions that you are unfamiliar with
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Maintain knowledge of available help resources and changes to campus technology
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Become familiar with new software and hardware applications used on campus
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Create computer issue tickets that document services provided
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Attend all Computer Lab Assistant training sessions
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Performed reports and statistics (with provided instructions) on program usage.
LEADERSHIP SKILLS AND DEVELOPMENT
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Client-oriented approach to sales with a devotion to superior service
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Devoted manner towards problem-resolution
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Strong team builder and team leader in a customer service environment
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Significant experience in successful recruiting, staffing, and training
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Excellent ability to communicate effectively with both customers and staff
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Exceptional communication skills, both orally and in writing
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Proven ability to manage a complex business in a multi-tasking environment
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Detail-oriented with superior problem-solving and analytical abilities
Contact this candidate