Customer Service Sales

Ryan P. Bonner

**** ********* *** – North Olmsted, Ohio 44070 - ***.******@*****.*** - 216-***-****

Qualifications Summary

Highly personable Customer Service Professional with over eight years of experience in account management, and loan sales processing, and call-center operations, mortgage banking, FHA & VA gov't loans, title insurance, and real estate industries.

Talent for identifying customer needs and presenting appropriate company product and service offerings.

Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to increased repeat and referral business.

Expertise in resolving escalated customer service issues.

Proficient with Microsoft Office System (including Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Access, and Microsoft Outlook).

Self-motivator with high energy.

Professional Experience

S&P Data, LLC. - Cleveland, Ohio May 2013 to August 2013

Account Manager

Inbound Business to Business sales of Direct TV products and services

Taking inbound calls from new and existing customers regarding their DirectTV products services

Handling customer issues and questions and selling DirecTV products.

Selling products to new customers and up selling or adding new products to existing customers

Processing new service orders from start to finish

Documenting all calls

Transferring calls to other call centers or departments if the customer requires additional information or assistance

Handling 50-80 calls per day

Meeting daily, weekly, and monthly personal and team quotas and goals

Unique Home Audio, LLC. - Cleveland, Ohio August 2009 to April 2013

Owner Operator / President

Customized and sold home theater systems & led projectors

Define strategy, develop, execute, and manage comprehensive marketing plan

Encompassing integrated marketing initiatives designed to penetrate and grow targeted markets

Plan and carry out regional market research and analyses

Excel within highly competitive environments where leadership skills are the keys to success

Dish 1 UP Satellites Inc. - Cleveland, Ohio November 2008 to June 2009

Customer Service Rep / Sales Agent

Take inbound sales calls and process DirecTV, ADT, & Hughesnet internet services and when

business is slow to make outbound sales calls

Support the company in a complete understanding of our client issues regarding sales, billing and technical services

Command thorough knowledge of all company products and services and departmental procedures

Adhere to current DirecTV & ADT policies, procedures, products, programs and services

Resolve customer incidents and account reconciliation issues

When appropriate, transfer customer to other departments/specialists using established guidelines

R & B Marketing Group, LLC. - Cleveland, Ohio September 2002 to April 2008

Account Manager / Closing Agent

Gather, analyze, and report daily/weekly/monthly sales and service statistics.

Possess excellent interpersonal, analytical, and organizational skills

Excel within highly competitive environments where leadership skills are the keys to success

Productive and efficient work habits without supervision

Snyder’s of Hanover - Brooklyn Heights, Ohio January 2002 to August 2002

Route Sales Representative

Defined and evaluated product marketing collateral, programs, and analyses.

Proven skills in selling to discount chains and grocery stores and hands-on experience with both DSD and warehouse delivery distribution models.

Entrepreneurial leadership skills and proven experience in providing high quality customer service in a demanding industry.

Achieve financial targets with new and existing accounts

Experienced running and developing routes in metro markets

Grow volume and revenue via 100% ownership and responsibility to sell, fill orders, and proper merchandising

Provide high quality customer service to the entire account base

TitleCo Title Agency - Middleburg Heights, Ohio July 2000 to December 2001

Account Executive

Communicate with customers, management, and internal departments, to coordinate overall marketing effort in accordance with corporate goals.

Developed and managed a wide range of marketing tools, including promotional materials, direct-mail pieces, and Web site content.

Defined and evaluated product marketing collateral, programs, and analyses.

Proactive approach has resulted in capturing numerous accounts and expanding client base

Tracked, projected, and reported both advertising and circulation-based marketing programs

Maintained communication with management to ensure marketing activities aligned with business goals

Proven ability to develop sales potential in new market areas

Mortgage Now, Inc. - Brooklyn Heights, Ohio March 1998 to June 2000

Mortgage Loan Specialist

Follow up on all telemarketing leads, massive cold calling on my own leads

Set up appointments with potential customers to interview and collect all important documents

Processed all of my loans, always followed up with customer for referral business

Meet all goals by the end of each month.

Developed, originated, documented, and closed residential mortgage loans, concentrating in residential construction lending and commercial lending, including but not limited to FHA & VA government loans

Developed and implemented indirect lending program, which filled a need as identified by customer feedback

Experienced professional with a successful career in banking, business development, and administration

Education and Training

General Studies - Parma Senior High School - Parma, Ohio

Multi-Media Applied Communications - Ashtabula Joint Vocational School - Jefferson, Ohio

References

Available Upon Request

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