Engineer Customer Service

Ehsan Abbasian

**** * ****** ***** **, Houston, TX 77057

832-***-**** • **************@*****.***

Permanent Work Authorization • No Visa Sponsorship Required

PROFESSIONAL SUMMARY

Engineering professional with 7 years of experience in technical functions and project management in the telecom

industry. Proven ability to perform under project pressure in international settings with excellent leadership,

customer service, multi-tasking and problem-solving skills

Key Skills

• Project planning, management, and monitoring

• Stakeholder negotiations and relationship management

• Budgeting

• Installation, Commissioning and troubleshooting of various Nokia Base Transceiver Stations (Multi Radio,

Flexi BTS & Ultra Site)

• Nokia OSS Applications (Netact tools) includes CM Editor, CM Operation manager, License Manager, TLUI,

BSS Splitting and Rehosting tool

• Transmission systems commissioning and troubleshooting (radio, FIU19 and modems)

• Proficient in MS Office (Word, Excel, & PowerPoint)

• Fluent in English and Farsi (Persian)

PROFESSIONAL EXPERIENCE

Nokia / Nokia Siemens Networks 11/2005 to 09/2012

International telecommunication equipment & data networking company

Project Manager, Tehran, Iran 11/2011 to 09/2012

• Provided project plan, liaised between customer, various internal teams and subcontractors

• Controlled project progress based on time and cost plan and managed 15 team members

• Led necessary meetings to report project status and progress and resolve any issues

• Installed and integrated 4 new base station controllers (BSC), 18 new transcoder (TCSM), 2 upgraded BSC

and 5 relocated BSC

• Executed 45 re-homings including more than 1300 BTS

• Received NSN appreciation certificate for executing project before project deadline (2012)

BTS Integration Manager, Tehran, Iran 08/2011 to 11/2011

• Initiated and managed “BTS Integration Department” of 9 team members to support field engineers

• Supported and advised site engineers in troubleshooting

• Reduced associated costs and time for traveling between sites by 1 hour per site engineer and driver

• installed, commissioned and integrated more than 300 BTS

BSS Engineer, Sydney, Australia 05/2011 to 07/2011

• Activated Enhanced GPRS on sites, includes created sited on BSC based on new transmission plan,

change GPRS parameters on BSC

• Monitored site performance on BTS and BSC, provide required logs and reports

• Launched EGPRS on network for the first time in Optus mobile network

• Activating EGPRS on more than 800 sites

Site Engineer, Various Cities, Iran 11/2005 to 04/2011

• Supervised and trained subcontractors in BTS & MW installation and checked site quality

• Commissioned, integrated and performed troubleshooting on BTS

• Installed, commissioned and delivered more than 4000 sites to customer

• Received NSN appreciation certificate for outstanding achievement in project (2010)

• Received NSN appreciation certificate for meeting tough target (2009)

• Received Nokia appreciation certificate for integrating 1000 BTS and meet project target (2007)

BSS Engineer, Tehran, Iran 09/2010 to 01/2011

• Supported 2 projects in Iraq remotely by creating sites on BSC, and perform different rehomings

• Supported and advised site engineers in troubleshooting

• Integrated 65 new BTS, performed 5 rehoming and moved more than 500 sites from Siemens BSC to

Nokia BSC

• Significant support and achievements in different coincident projects were reflected in NSN regional

communication session

CM Engineer, Tehran, Iran 04/2007 to 03/2008

• Changed RF parameters on BSC, including GPRS parameters

• Investigated and installed necessary licenses

• Launched EGPRS on network for the first time in the country, and activated it on all live site(approximately

1000 sites)

• Implemented different RF parameters change requests (CR) daily, improved network KPI, and met

customer acceptance criteria (CSSR & HOSR > 90%)

ADDITIONAL WORK EXPERIENCE

Office Manager Assistant 11/2013 to Present

ABC Pediatric Clinic, Houston, TX

• Managed front desk and billing department activities for 7 person team

• Checked inventory and order required supplies and vaccines

• Tracked working hours, off days and evaluate employees

• Improved employees utilization by defining clear job description and process for each department,

monitoring their activities and solving the problems which are mentioned by employees

• updated office policy and creating employee tracker which shows history of employee`s performance,

strong abilities and weak points, any received promotions and warnings during their employment period

• Made better track of supplies and accurate vaccine inventory

EDUCATION

B.S. Telecommunication Engineering 2006

Azad University, Tehran, Iran

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