Customer Service Office Staff
Resume:
Diane Nichole T. Sze
U-* #**** Bolivia St. San Isidro Makati City
*********@*****.***
Objective To attain a position that will allow me to use my skills, my ability to work with people
and enable to use my chosen field in the business world and able to put up my own
business in the future, to prepare for my future career and to gain experience in any
field.
Hard-working, patient and sociable in Tourism/ Hospitality Management field;
Background
respectful, generosity, honest, courtesy and responsible. These are the character I would
convey to any related fields I would be working in. To be able to amplify energy and
enthusiasm to my workplace.
Qualifications & Skills Computer Programs: Microsoft Office-all applications
Computer skills: Typing and scan/copy/fax
Languages: English, Filipino, French (beginner)
Other skills: Multi-tasking and customer service
Education
2009-2013 De La Salle-College of Saint Benilde, Manila, Philippines
Manila, Philippnes
Bachelor of Science School of Hotel and Restaurant Institutional Management
Major in Tourism Management
“Taught about the importance of tourism in every country and introduce the growing
industry in every aspects of it. With the given degree courses of Ecotourism, Principles
of Management, Basic Accounting, World Tourism, Sports and leisure Management and
Travel System.”
2004-2009 St. Mary of the Woods School, Makati city
Makati City
2001-2004 Our Lady of the Lilies Academy, Urdaneta Pangasinan
Urdaneta City, Pangasinan
1999-2001 Inamotan Elemntary School, Manaoag, Pangasinan
Inamotan Manaoag Pangasinan
Experience
Four Seasons Resort
May (2013) to May (2014)
Jackson Hole, Wyoming
Am Room Attendant and PM Room Attendant
“To possess a high level of attention to detail and a strong work ethic and a great
passion for housekeeping. This role has direct involvement with guests and good
communication skills are required. Individuals need to be able to clean guest rooms to
Four Seasons Standards.”
Handle Bar
Four Seasons Resort
Jackson Hole, Wyoming
Busser
“Providing exceptional quality and service to the guests. Assists the Food Server in
providing an enjoyable expertly served dining experience conforming to Four Seasons
standards of excellence for quality, professionalism and friendliness. Bussers clear
tables and reset them neatly, rapidly and completely according to specification.
0May (2012) to July On-The-Job Training
(2012) Philippine Airlines
“Taught the standards of the Cabin Crew Industry and able to know the dos and don’ts
of each crew as they represent the Country. Communicating in a certain problems with
the crew and bosses and able to suggest what’s lacking in the business and monitor
existing flight develop/innovate the problems”
January(2010) to June De La Salle – College of Saint Benilde
(2011) Young Hoteliers’ Exposition
Member of Photography and Promotion Committee
“Took photos of every event that the Organization organizes
and Did a room to room promotional activities, create
tarpaulin/any promotional paraphernalia for advertisement and
VTR for promotional activity. And Assists judges/heads for certain activity
such as the MAFBEX.”
September (2011)
De La Salle – College of Saint Benilde
Travelers in Progress
Member Photography Committee
“Took photos of every event that the Organization organizes such as quiz bee, booth
presentation of different places/cities, fashion show and question and answers.”
November (2011)
Front Desk Officer, Front Desk Operations Immersion
De La Salle – College of Saint Benilde
“Taught how to response on hotel telephone and Able to train how to reserve room for
guests. Also, Trained to accommodate the check-in and check-out of the hotel and
November (2011) Taught how to accommodate guests and solve a guest complain.”
Abacus Basic Training
“Taught how to do a basic reservation for ticketing and Codes for ticketing. Taught how
to do an itinerary.”
Training & Certificates
August 2009
Travelers in Progress, Participation
June 2010 “an event portraying the different places in the Philippines”
Worldbex Services International, MAFBEX
October 2011 “Manila Food and Beverages Exposition”
“No to mining in Palawan and all key biodiversity areas” Seminar
November 2011 “disadvantages of mining in Palawan”
“Historical places in the Philippines” Seminar
“Touring in metro manila without spending too much”
Reference
Erika Park
Human Resources Supervisor
Four Seasons Hotels and Resorts
Jackson Hole, Wyoming
Tel no.: +1-307-***-****
Beata Jarmolinska
Housekeeping Manager
Four Seasons Hotels and Resorts
Jackson Hole, Wyoming
Tel no.: +1-307-***-****
Contact this candidate