Customer Service Training

QuintinByrd

*** **** ****** *****, *******, NC***10

• Home: 919-***-****

• Cell: 919-***-****

• ********************@*****.***

Professional Summary

Physically fit Combat Instructor adept at defending myself and teaching others to protect

themselves as well. Certified Krav Maga Instructor under Krav Maga Worldwide with

the expert training and problem solving tools necessary to teach others how to better

prepare themselves against a violent attack

Skills

•Hand-to-hand combat training

•Customer Service Skills from years of working in retail

•Cooking and Cleaning

•Microsoft Word and Microsoft Power point

•Microsoft Word and Microsoft Power point

•Cooking and Cleaning

Work History

Security Guard 05/2014 To Current

Elite Security and Staff Raleigh, NC

•Provide Security services to various clients

Instructor, 11/2009 to Current

Krav Maga Raleigh – Raleigh, NC

•Teaching civilians how to protect themselves in a violent attack

•Teaching civilians how to defend against chokes, bearhugs, knife attacks, gun defense,

multiple attackers,etc.

•Helping build confidence through training and getting them in better shape

Deli Clerk, 11/2005 to 11/2013

Krogers – Cary, NC

•Cashier-Scanned items and bagged groceries for customer, properly handled money,

worked on 3rd shift as a cashier

•Detected suspicious activities and watched for criminal acts and rule infractions.

•Grocery-Put items on shelves, Worked with machinery to load and unload items off

truck, conditioned the entire store, worked with backstock

•Meat Department-Cleaned machinery, cut and wrap meat, prep, cut, weighed, cooked

seafood, stock items on shelves, worked with machinery to cook seafood and grind meat

•Deli-Write on cakes, bake bread and cookies, write out cake orders, prep donuts, prepare

hot meals for customers, cook heat meals for customer and for orders, slice meats and

cheeses for customers, prepare fruit, meat, cheese, chicken, sandwich, and vegetable tray

for orders, restock and markdown items, setup and broke down machinery, clean and

wash dishes

Education

Associate of Arts: Business, Fitness, Psychology, Current

Wake Technical Community College - 9101 Fayetteville Rd, Raleigh, NC 27603

•Coursework in Fitness and Psychology

Accomplishments

•Successfully completed Krav Maga Instructor training program.

Certifications

Successfully Completed Phase A Krav Maga Instructor Training in June 2012

Successfully Completed Phase B Krav Maga Instructor Training in April 2013

Successfully Completed Phase C Krav Maga Instructor Training in October 2013

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