Customer Service Manager
Resume:
DEANDRA COMBEST-BEGISHE
**********@*****.***
Seven years experience as Executive Assistant to the CEO of Ministry. I have maintained a proven track
record of meeting deadlines, being highly organized, and efficiently prioritizing and handling multiple
tasks. Excellent verbal and written communication skills.
Excellent Organizational Skills • Strong Customer Relation Skills • Ability To Work In Fast-Paced
Atmosphere • Management and Supervisory Principles and Practices • Motivated And Supervised Up To 25
Employees On A Daily Basis • Maintains Excellent Customer Relation • Maintained Record Keeping
Procedures • Ability To Meet Quotas • Administrative Support • Multi-Project Management • Financial
Management, Reporting • Scheduling • Process Improvement • Program Development • Database
Management • Communication Initiatives • Correspondence Creation, Editing, Tracking • Event and
Presentation Coordination • Issue Resolution
PROFESSSIONAL EXPERIENCE
Executive Assistant/ Office Manager Faith Covenant Ministries Page AZ 2007-14
• I was a trusted advisor and confidant to the CEO of the Ministry, and an effective
communicator with the ability to clearly and concisely articulate ideas, concepts, and proposals. I
served as advisor to the Board of Directors on all matters regarding Office Policies, Procedures,
and Practices. I was responsible for developing effective leaders within the organization, and focusing
on leadership needs. I maintained members’ confidence and protected operations by keeping
information confidential.
•
•Prepared, composed, and ensured timely responses to a variety of routine written inquiries.
•Scheduled and coordinated meetings, interviews, appointments, events and other similar activities for CEO,
which coordinating travel as well as lodging arrangements.
•Developed and maintained data, and performed routine analyses and calculations in the processing of data
for recurring internal reports.
•Established, maintained, and updated files, databases, records, and other documents.
•Sorted, reviewed, screened, and distributed incoming and outgoing mails.
• •Handled accounts payable and receivable, prepared bank deposits, controlled inventory, and
maintained equipment and technology
•Maintained a professional dedication to making the life of the busy CEO easier.
•Serve as an effective gatekeeper; prepare well-researched and accurate documents; managed busy
calendars; and efficiently handle daily office tasks.
•Maintained professional and technical knowledge by attending educational workshops; reviewing
professional publications; establishing personal networks; participating in professional societies. •Updated
websites as needed.
Human Resources Assistant Faith Covenant Ministries Page AZ 2007-14
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Provided support to the Director of Human Resources in communicating available job vacancies; placing
advertising with select publications and agencies; administering employee hiring references and background
checks; Tracked all received resumes and responded to candidates as appropriate Assisted with new hire
orientation, answered questions regarding forms and medical/vision/dental/life insurance and disability
plans. or any other Employee Benefits: Assisted in coordinating and scheduling training for staff.
• EEO regulations
•Tracked Performance
•FMLA experience
•Monitored unemployment claim
•Processed and resolved leave of absence request with the ability to make decisions
•Oversaw and administered benefit plans for employees
•Provided information, answering questions and assisting employees with benefit claims
•Worked with benefit providers to ensure proper disbursement of benefits to employees, and processed
paperwork
•Worked with benefits such as paid time off, holidays, wellness and other programs to promote the
organization and its relationship with employees.
Store Manager Family Dollar Page AZ 2011-13
As a Family Dollar Store Manager I was responsible for providing exceptional customer service in the
daily operation of the retail store. I maintained inventories, store appearance and completed daily
paperwork. I was responsible for weekly cycle counts, and had to have the e ability to read a P& L
report. I had to regularly lift up to 40 lbs. (and occasionally, up to 55 lbs.) from floor level to above
shoulder height; was able to meet demands of frequent walking, standing, stooping, climbing, kneeling,
climbing, pushing, pulling, and repetitive lifting, with or without reasonable accommodation
•Practiced Door to Shelf. Stockroom to store within 48 hours
•Maintained 2% shrink level
•Customer Focus, Results Driven, Strong Organizational Skills, Communication Skills, Problem
solving/Decision Making, Job Knowledge and Relationship Management
•Had to have the ability to work flexible, full-time schedule to include days, evenings, weekends and
holidays.
•Completed store operational requirements by scheduling and assigning employees; following up on
work results.
Store Manager KB Toys Farmington, NM 2006-08 I
provided guidance and direction to the store team in the areas of guest satisfaction, team/associate
development, merchandising, inventory, cash control, human resources, safety, loss prevention and expense
control, so that the store would operate effectively and profitably. I was accountable for financial results,
guest service, operations and human resource management. I served as a role model and as a coach. always
building a strong team by helping associates understand policy and strategy to ensure consistent and standard
execution of Company initiatives.
•I supervised, trained, and developed store Team Members on Kb Toys operating practices and
procedures (e.g., Door to Shelf).
•Responsible for the weekly ordering of merchandise using cycle counts to ensure in-stock
representation.
•Responsible for unloading all merchandise from delivery truck, organizes merchandise, and
transferring merchandise from stockroom to store.
•Responsible for working with loss prevention efforts by maintaining a presence in the store and
providing excellent customer service.
•Responsible for having knowledge and executing all duties necessary for the effective and profitable
operation of the store.
•Payroll, Scheduling, Customer Focus, Results Driven, Strong Organizational Skills, Communication
•Training Store Manager/Area Manager, transitioning into a District Manager.
DeAndra Combest-Begishe
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Supervisor Quantico Marine Corp Exchange Quantico, VA 2003-06
I was the #1 Customer Service Contact and •I adjusted errors and resolved customer complaints I
supervised and coordinated activities of workers receiving cash and credit card payments I was
responsible for large amounts of cash pickups throughout the entire store (all departments, and
trained and managed 25 cashiers and achieved significant improvements.
•Western Union
•Maintained store staff by recruiting, selecting, orienting, and training employees.
•Identified current and future customer requirements by establishing rapport with potential and
actual customers and other persons in a position to understand service requirements.
•Ensured availability of merchandise and services by approving contracts; maintaining inventories.
•Formulated pricing policies by reviewing merchandising activities; determining additional needed
sales promotion; authorizing clearance sales; studying trends.
•Secured merchandise by implementing security systems and measures.
•Determined marketing strategy changes by reviewing operating and financial statements and
departmental sales records.
•Maintained operations by initiating, coordinating, and enforcing program, operational, and
personnel policies and procedures
EDUCATION
Howard University Washington D.C. 1990-1994
Bachelor Degree in Business Management
Edison School of Cosmetology Springfield, VA 1987-1990
Received Cosmetology License in High School
Lake Braddock High School Burke, VA 1987-1990
BUSINESS SKILLS
•Proficient in Microsoft Word, Excel, PowerPoint, Outlook, Vista, Windows XP and the Internet QuickBooks •
Fox Pro • State of AZ Notary • Detailed Accounting • Multi-Line Phones • Postage Machines • Most Office
Basic Tools (Xerox Machines, Fax Machines), On-line Faxing • Data Entry • 10 Key • Typing
DeAndra Combest-Begishe
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DeAndra Combest-Begishe
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DeAndra Combest-Begishe
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