Customer Service Sales

HEIDI Y. JOHNSON

***** ******* **** ******. • Spring, Texas 77373 • 281-***-**** / 713-***-**** (Texas address)

***** **** ****** ***** #****. • Valencia, California 91355 (California address) **********@*********.***

PROFILE

Highly composed individual with excellent time-management, communication, multi-tasking, and

organizational skills, with extensive experience in document controlling, and support high level executives in a

fast paced working environment. Able to support cross-functional coordination between departments with

excellent judgment, while handling confidential information with the utmost discretion and keeping office

organized, on track, and moving forward.

PROFESSIONAL EXPERIENCE

Exterran, Houston, Texas 2010-present

Executive Assistant

Manage day to day functions supporting SVP of Global Human Resources managing mailbox by reviewing

email traffic, memos, and assist with confidential searches while recognizing the importance of

confidentiality. Handle all logistics as it relates to travel and preparing itineraries, expense reports and

coordinate domestic and international travel. Coordinate and handle administrative detail of special events.

Arrange off-site meetings and logistics, materials, deliverables, lodging.

Interact daily with C level executives and Board of Directors and serve as liaison between SVP, and

internal, external customers while demonstrating excellent work ethics with the ability to complete

deliverables in an established timeframe while maintaining flexibility to adjust to changing priorities. Able

to work efficiently both independently and as a team player in a fast paced working environment.

Precisely maintain items as performance review appraisal forms, presentation materials and process

invoices, RFI’s to other managers, and coordinate on-boarding process for several department heads.

Manage meeting rooms, conference calls and webinars.

WCA WASTE CORPORATION, Houston, Texas 2006-2010

Executive Assistant

Provide support to Chairman & CEO, COO, CFO, Senior Vice Presidents, and Officers of Company. Liaise

with the Board of Directors, preparing presentations for BOD meetings. Draft, edit and assist with

corporate agreements, licenses and SEC security filings.

Screen incoming calls and correspondence. Schedule meetings, catering, and travel and company activities.

Prepare, review, process and distribute presentation packets, acquisition packets, invoice/expense reports,

check requests, stock certificates, vehicle titles, certificates of insurance, disseminate company press

releases and announcements.

Maintain electronic filing system for records/correspondence. Manage company corporation and

government requests. Process, distribute, file, bid bonds accordingly, ensuring bid documents and requests

are prepared and processed properly.

Provide support to Vice President of Sales & Marketing, Vice President & General Counsel, Director of

Safety, Director of Maintenance, Director of Engineer.

Handle all travel arrangements, executive expense reports, sales commissions, safet y awards, maintenance

equipment, as well as Capital expenditures. Maintain corporate and partnership records, as well as litigation

files and provide information to other departments as needed.

Communicate with various internal departments to coordinate projects and/or activities and liaise with

external parties in administrative matters on behalf of the Executive floor.

HEIDI JOHNSON PAGE 2

Type and design correspondences, memos, charts, tables, newsletters from general instructions as well as

organize and maintain departmental records. Proofread for spelling, grammar, and layout, makin g

appropriate changes as needed

TOUCH-TEL USA, LLC 2005-2006

Executive Assistant

Supports the President, VP of Sales, VP of IT and VP of Marketing on a daily basis for this pre-paid phone

card company.

Handle all international travel arrangements, scheduling of meetings, hotel, itinerary and events. Format

and revise contracts for all distributors and contractors as well as dealing with them on a one on one basis.

Arrange marketing events to include company functions and Christmas Parties. Order all marketing

supplies and premiums for company to include posters and promotional items. Answer company phones for

Executive floor. Handle all typing and correspondence, spreadsheets, expense reports, presentation material

in both English and Spanish.

KENNEDY WILSON, Houston, Texas 1999-2005

Administrative Assistant

Administered all aspects of operations for High Rise building, customer service, general accounting,

research, and office administration.

Coordinated building social events, including fund raising events for various organizations.

Responsible for Tenant and Vendor record keeping, including certificates of insurance, bill backs, work

orders, new leases and company deposits.

Maintained company files and client mailing list which enhanced communication and improved client

COMPUTER SKILLS

Proficient in Ms Office to include: Word, Excel, Power Point, Publisher, Outlook, Oracle, Visio, Adobe Pro,

SharePoint

EDUCATION

Microsoft Office Technology Certification

Bilingual - read/write/translate - Spanish

Notary for the State of Texas

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