Customer Service Representative

Phone: 484-***-****• E mail ********@*****.***

**** * **** ****** • Philadelphia PA 19131

Sharon Paul

Objective

To obtain a challenging position that will utilize my skills and experiences and which will also provide me with the opportunity for growth

and advancement.

Skills

Customer Service Microsoft Office Data Entry Skills Oracle HRM Banking Payroll

Professional experiencE

Peopleshare Networks Client Logisticare November 2012– June 30, 2014 Philadelphia PA

Mass Transit Representative / Customer Service

Receive inbound calls from members with regards bus passes

Answer members questions, as well as question members to obtain full understanding of what information is being requested.

Document all calls with regards to members inquires accurately.

Monitor Call Tracking for responses from administrative team so call returns are done in a timely fashion.

Provide quality customer service on every call.

Communicate clearly and effectively with members

Identifies potential Medicaid recipients/ clients that meet the criteria for using the Public Transit system and Gas Reimbursement program

Distributes transit tickets when appropriate and tracks utilization

Remains knowledgeable of Public Transit Bus Routes and schedules Ensures accurate and timely data input

Enter all customer service requests into LogistiCare's data management system.

Remains knowledgeable of Public Transit Bus Routes and schedules

Creates and maintains spreadsheets showing 12 month goals and projected cost savings

Performs other duties as assigned

Healthcare Services September 2010 – October 2011 King of Prussia PA

Environmental Service Director

Responsible for overseeing the operations of the housekeeping department on the day shift

Perform Quality Assurance audits to evaluate employee’s performance

Responsible for employee’s work assignments, progressive discipline and daily schedules

Evaluate housekeeping operations and identify areas of improvement.

Processing payroll and accounts payable;

Purchase a variety of supplies for housekeeping department

Updating accounts receivable;

Receiving and distributing supplies;

Processing month end close out; and

Updating interagency payables and receivables.

Contemporary Staffing September 2008 – December 2008 King of Prussia PA

Receptionist (Temporary Position)

Answered, screened and directed inbound phone calls

Performed general secretarial duties, including – scheduling meetings, appointment, faxing and mailing.

Accepted letters and packages delivered to the front desk and distributed to appropriate staff.

Order supplies for department

Receiving and distributing supplies

Checks deliveries against invoices and open boxes.

Keep record of inventories

Handled general requests for information and data..

Performed basic customer service practices.

Coordinated the maintenance of the front desk reception equipments.

Manpower Staffing March 2007 – February 2008 Frazer, PA

Payroll Data Entry Processor ( Temporary Position )

Processed and imputing of all employee information in Oracle.

Performed all aspects of data entry in Oracle system.

Processed benefit enrollment.

Processed, updated and edited all new hire, transfer, term and salary changes in Oracle.

Terminated temporary and regular employee in Oracle.

Answered questions from HR managers relating to payroll entry.

January 2006 – October, 2006 Aetna Insurance Blue Bell PA

Call Center Customer Service Consultant

Responded to inbound service calls in a fast paced, high volume call center.

Explained health benefits and assisted in accessing care.

Listened to member’s requests while making notations/changes as needed.

Effectively managed conflict and responded to member’s inquiries in a timely manner.

F&S Janitorial August 1998 – February 2007 Norristown PA

Housekeeping Supervisor

Set up working schedules and daily assignments

Oversee staffing hours and housekeeping supplies usage as per bi weekly budget

Prepare housekeeping department for Department of Health Survey

Identify needs to customers regarding performance expectations

Clean building floors and walls by sweeping, mopping, scrubbing, or vacuuming.

Cover vacations and call outs.

Summit Bank September 1999 – October 2001 Princeton NJ

Customer Service Representative

Provided excellent customer services and maintained member satisfaction.

Received cash and checks for deposit, verified amounts, and examined checks for endorsement.

Ordered daily supply of cash and counted incoming cash to verify accuracy.

Posted night and mail deposits, payments and requests received in mail on a daily basis.

Princeton University March 1993 – September 1999 Princeton NJ

Purchasing / Office Assistant

Responsible for issuing study carrels and office keys

Prepared travel arrangement and vouchers for faculty and staff. Updating accounts receivable;

Purchase supplies for University departments

Processes purchase orders, requisitions, and bid requests

Receiving and distributing supplies

Checks deliveries against invoices and open boxes.

Keep record of inventories

Processing month end close out; and

Updating interagency payables and receivables

Cash receipts and book keeping from keys issued.

Maintains and accurately updates the information database

Communicates with vendors on status of outstanding orders as well as discrepancies with quality and quantity

.

Cenlar Federal Savings March 1988 – May 1991 Trenton NJ

Bank Teller

Provide excellent customer service

Receive checks and cash for deposit

Maintain and balance cash drawer.

Count currency, coins, and checks received.

Balance drawer daily, including periodic batching of cashed checks.

Maintain appropriate currency logs.

Follow all bank policies and procedures.

Cross sell Bank products.

Education

Associates Degree in Business Administration (2005)

ECPI College, Richmond VA

Technical Training: MS Office, (Word, Excel. Outlook) QuickBooks

Professional memberships

National Honor Society

Awards received

Deans List

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