Customer Service Sales
Resume:
Alisha Anderson
**** * ******* ***** **. Lithonia, GA 30058
********@*****.***
********@*****.***
Objective
To acquire a challenging position of Customer Service
•
Representative, offering ability to pleasantly and effectively
answer and screen telephone calls and information for
customers.
Skills
Exceedingly skilled in answering customers questions in a
•
friendly manner
Emotionally intelligent in terms of empathetically
•
understanding and predicting customer behavior and
handling them accordingly
Able to remain calm, maintain pleasant voice tone and use
•
appropriate professional language especially dealing with
impatient/short tempered customers
Key Accomplishments
Affordable Care Act
•
TTY Certificate
•
Employment History
July 2009-Sept 2009
Topeka, KS
• Alorica
Answering Inbound and Outbound with Sales, Billing Questions
April 2013-August 2013
Topeka, KS
• Kirby District
Door To Door Sales, Inside Sales
August 2013-October 2013
Topeka, KS
• Results
Answering Inbound Calls, Billing corrections, Sales
October 2013-Feburary 2014
Topeka, KS
• Alorica
Answering Inbound Calls Sales
February 2014- May 2014
Lawerence, KS
• General Dynamics
Answering Inbound Calls, Creating Profiles for ACA
Education
High School Diploma
•
Washburn Tech
•
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