Customer Service Assistant
Resume:
Crystal Andrews
Bethel, DE *****
Home:302-***-****
**********@***.***
Education
Delaware Technical & Community College
Owens Campus, Georgetown, DE
Major: Associates Degree Office Administrative Technology
Minor: Legal Assistant
Software
> Microsoft Word 98, 2000, 2003; 2007
> Microsoft Excel 98, 2000, 2003; 2007
> Microsoft Access 98; 2003; 2007
> Microsoft Windows 98-XP
> Microsoft Internet Explorer 6.0; 8.0
Skills
> Download files
> Copy, move, and delete files
> Install software on stand-alone computers
> Utilize 10-key keypad/calculator
> Send and receive email
> Send, receive, and open email attachments
> Change inkjet and laser printer cartridges
> Enter data
> Fax documents
> Data-based records management utilizing rules adopted by ARMA
(Association of
Records Managers & Administrators)
Experience
Mortgage Research
M & T Bank
Millsboro, DE
1998-current
Perform customer service; prepare fax documents; manage deadline;
research error;
make corrections; write letters and send letters to customers; work with
internal departments.
Adjustments
M & T Bank
Millsboro, DE
1998-2014
Perform customer service; perform data entry; prepare fax documents;
manage deadlines; research errors; make corrections; and update Excel
spreadsheet, also helped with SSA verification.
Part-time Cashier
Baker's Hardware
Millsboro, DE
2010-2013
Assisted customer; completed purchases; make payments; answer phones; and
reconciled cash register
Customer Service
M & T Bank
Millsboro, DE
1998-2004
Assisted customers with accounts; processed transfers; payments;
processed advances; recommended loans; prepared applications; trained
employees.
Part-time Sales Clerk
Peebles
Seaford, DE
2003-2004
Assisted customers; completed purchases; and reconciled cash register.
Cashier and Office Assistant
Thriftway
Seaford, DE
1997-1999
Assisted customers; reconciled cash register; prepared cash registers for
next day; processed phone payments; processed money orders; operated
lottery machine; prepared deposits; and assisted manager with closing
store.
References
Reference available upon request.[pic]
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