Customer Service Office

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RESUME

MD. SUHAIB ANSARI

***/** **** *-*** Chok, Govindpuri - New Delhi, INDIA

Mobile: +91-783*******), E-Mail: *************@**********.***

Career Objective

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To join a reputed and esteemed organization and to work on a challenging

position where my knowledge and experience could be fully utilized, as a

professional I am creative and looking to work in a challenging atmosphere

and always strive for excellence. I have a total functional experience of

over Four years in the different fields such as Customer service, Admin

Executive work. I have been involved in the various processes of Customer

service and Admin Executive. Therefore, with my talent & challenging

atmosphere, I am interested to work for any Suitable Job.

Technical Skills [pic]

OPERATING SYSTEMS Windows 98/2000, XP, VISTA, Win 7, DOS etc.

DATABASE Access

PACKAGES Internet Applications, MS-Word, PowerPoint,

MS- Excel,

MS- Access etc.

Languages Known: English (Fluent), Hindi (Fluent), Urdu (Fluent), Arabic

(Moderate)

Work Experience [pic]

Company Name : Intelenet Global Services Pvt Ltd

Designation : Customer Service Executive

Location : New Delhi, INDIA

Duration : From February 22nd 2010 to September 20th 2011.

A BPO Company engaged in Health care (US) Process

The Role in Job:

. APRIA is a health insurance company based in US, we made billing of

the patient via phone

. Received a fax order from Apria related to it's patient equipment and

we made prior to billing of that equipment

. According to the fax order of the patient we keen the order and

provide the equipment to the patient according to their need.

(Equipment such as wheelchair, oxygen, nebulizer, walker, ventilators,

bed etc).

. Receive order and other information through fax and process in the

software in required time.

. Follow up to ensure that appropriate actions were taken on customers'

requests.

. Communicate clearly and effectively with Clients, Organize and

prioritizes duties

. Answer client questions, as well as question client to obtain full

understanding of what information is being requested.

. Check to ensure that appropriate changes were made to resolve

customers' problems.

. Contact customers in order to respond to inquiries or to notify them

of claim investigation results and any planned adjustments.

Company Name : Gulf Real Estate Co. W.L.L

Designation : Administration Executive

Location : Al Saad - DOHA, QATAR

Duration : 07th February 2012 to 09th August 2013

A Trading and Contracting Company engaged in Construction line such

as Building, Villa, etc

The Role in Job:

. Specialization in handling back office operations, inter-office

correspondence, confidential mails, quotations, timesheet, monthly

billing, cheques, etc.

. Security: to ensure overall security arrangement, moving of men and

materials within from the company premises.

. Manage the filing, storage and security of documents such as ID's,

Passport, Contract agreement etc.

. Establish and maintain supplier accounts, Maintain financial files and

records

. Ensure data is entered into the system and transactions are properly

recorded and entered into the computerized

. Maintain insurance coverage's

. Manage the repair and maintenance of computer and office equipment.

. Transport (Staff bus/ Pool car) to make necessary and timely

arrangement.

. Conference Hall to Coordinate allotment & ensure its maintenance.

. Prepare income statements, balance sheets, making Invoice as per Month

etc.

. Working with a wide range of Media, including Photography and

Computer.

. Recruitment & Selection - contact with manpower consultant/recruitment

agent, screening the applications, conducting interviews.

. Handling the main recruitment Mobilization, preparing recruitment

documents as per source country embassy requirement.

Company Name : Litt Media Company

Designation : Administration Executive

Location : New Delhi, INDIA

Duration : 25th October 2013 to till date

A Media Company engaged in Sunrise Radio Group is the No. 1 Asian

media network in the U.K. with a listenership of more than 2 million

The Role in Job:

. Supervise and manage all day-to-day office administrative activities.

. Provide high-level administrative support by conducting research,

preparing statistical reports, handling information requests, and

performing clerical functions such as preparing correspondence,

receiving visitors, arranging conference calls, and scheduling

meetings. May also train and supervise lower-level clerical staff.

. Fully Handling Setting up new Office & Office Shifting in new

location.

. Vendor Management & Office Administration (Adequacy of Stationary /

Provisions / Refreshments / adequacy of Sub Staff) Courier & Dispatch

(Inward / Outward / Outstation) / also making record of local

maintaining.

. Co-ordination and maintenance of systems related to Housekeeping

. Keeping records of Visiting Cards, Utility Payments, Printing of

Stationary.

. Updating Assets List of the company.

. Handling complete Facilities and infra-structure of office and

liaising.

. Maintaining the records of the employee by maintaining their personal

file.

. Handling recruitment through various streams like Naukri.com, Monster,

Etc.

. Handling reception area

. To ensure compliance of office policies.

Education [pic]

. Completed Matriculation (CBSE Board) from ISL Dhanbad in the year

2002.

. Completed Intermediate (12th STD, CBSE Board) from ISL Jharia, Dhanbad

in 2004.

. Completed Graduation in B.Com from Vinoba Bhave University, Jharkhand

in 2008.

Personal Skills [pic]

. Ability to adapt and adjust speedily to different environments.

. Learning quickly from documentations.

. Good communication and presentation skills, good listener.

. Well Disciplined and Responsible in Nature.

. Exceptional planning skills can lead a group and work independently.

. Proven competency, sincerity and hard working qualities,

. Ability to work under pressure.

. Ability to multi-task effectively.

. Detail-orientated and resourceful.

. Confident and poised in interactions with individuals from a variety

of cultures.

. Committed to superior customer service.

. Strong organizational and interpersonal skills.

. Highly trustworthy, ethical and discreet.

Personal Information [pic]

Full Name : MD. SUHAIB ANSARI

Date of Birth : 17.02.1987

Father's Name : MD.Hashim

Height : 160 cms

Nationality : Indian

Religion : Islam

Marital Status : Single

Interests : Listening to Music, Surfing Net

PASSPORT DETAILS

Passport Number : F5539831

Place of Issue : Ranchi, INDIA

Date of Issue : 14.07.2006

Date of Expiry : 13.07.2016

Contact this candidate