Quality Assurance Manager

***** ****** **** ******: 214-***-****

Brooksville, FL 34604 Email: **************@*****.***

Jaime Dejesus

Experience

July2009 – Present Bank of America National

Business Control Unit Manager Vice President Tampa, FL 2013-Present

• Managing 500+ associates nationally (15 middle management direct reports)(Teams are 50% Production Client Facing Revenue

growing roles; 25% Call center environment; 25% back office operations)

• Establishing and maintaining collaborative partnership across organizational boundaries

• Ability to quickly identify risk and trends across a large organization and deliver action plans to move Metrics

• Understanding of regulatory environment and owning communication with Risk, Compliance, Audit and other enterprise control

functions

• Project/Deliverable Management

• Create/Manage Production and Quality Assurance Process

• Create/monitor improvement within the regulatory compliance process

• Monthly/quarterly Town Halls presentation

• P&L management

Unit Manager I Vice President Dallas, TX 2009-2013

• Coaching Developing and Mentoring

• Managing 500+ associates nationally (15 middle management direct reports)(Teams are 50% Production Client Facing Revenue

growing roles; 25% Call center environment; 25% back office operations)

• Managing Production and Quality Assurance (Home Loans Underwriting)

• Ability to quickly identify risk and trends across a large organization and deliver action plans to move Metrics

• Understanding of regulatory environment and owning communication with Risk, Compliance, Audit and other enterprise control

functions

• Project/Deliverable Management

• Monthly/quarterly Town Halls presentation

• Connecting diverse teams and driving collaboration across the country

• Champion Changes in the Market and regulatory environment

• Remote management across different time zones

• Establishing and maintaining collaborative partnership across organizational boundaries

• Mentoring leaders in the areas of Sale, Service and Operations

March 2007 – May 2009 UBS Investment Bank NY, CT, NJ, Zurich

Fixed Income Trading Manager (Followed Manager; downsizing stepped down – not performance related) Vice President

• Responsible for setting the vision for fixed income as it aligned with UBS corporate vision and global strategies (Managed four

trade floor over 3 states and one foreign country with over 3700 employees)

o Leader, coach, managed, and direct support for 35 associates (20 USA/6 UK/5 Zurich/4 AsiaPac)

50% increase in trades across all trade floors, 125% increase in client satisfaction, $350 million revenue

increase, 35% increase client base

• Monthly and daily management of budgets/cost analysis/headcount for Fixed Income trading globally

• Ensured operational Compliance in all regulatory aspects

February 2003 – March 2007 Barclays Capital Manhattan, NY

Trader Associate Director

• Buying/Selling/Hedging/Syndicating in the High Yield Bank Debt and Loan CDS Markets in Leverage Finance

• Daily Sales Credits reports; sales team offsite; shoulder to shoulder coaching; setting expectations; client outings

o Managed 105 Million Dollar Portfolio

1999-2006 United States Marine Corp. Manhattan, NY

Recruiter; Human Intelligence; Reservist

1998-1999 Merrill Lynch & Company Jersey City, NJ

Summer Intern

Municipal Coding

• Processed, collected, and maintained security data for all government agencies

• Handled potential trade calculation problems such as principal pay downs, accrued interest, coupon rate adjustments and general

coding inquiries.

Corporate Bonds

• Borrowed bonds from external brokerage houses using Merrill Lynch’s technology systems.

Education

2002 - 2003 Marine Corp Institute

• Master of Applied Physics and Mathematics(Military Accolade)

Accomplishments

Pricewaterhouse’s junior achievement award winner; Congressional Award of Academic Achievement; Series 7 & 63 certified (Expired); Six

Sigma Green Belt

Contact this candidate