Project Manager Management

Michele M. Mitchell

Cell: 301-***-**** ***** Cherry Hill Road, Apt.204, Beltsville, MD 20705

************@*****.***

Security Clearance last date: TS/SCI 10/21/2013, CI Poly 7/25/12

Experienced, Dedicated, Goal-Oriented IT Professional

Accomplish Business Process Analyst that has provided significant support in the release of major software upgrades,

to include status reporting, testing efforts, and defect identification and troubleshooting issues.

Provided Project Management oversight to IT technical support team, leadership in supporting proposal centers,

standalone networks, establish, and execute project budget and expenditures.

Summary of Business and Technical Expertise

CISCO-PIX, UNIX on SUN Solaris 8, Windows NT 4.0 Servers, Window NT 4.0 Workstation, Novell LAN, SQL,

SQL/PLUS, MS Office, Java Script 2000, FrontPage 2000, Mastering MS Visual Basic 6.0, Norton Utilities, Lotus Notes

Administration, PeopleSoft

Work Experience:

Northrop Grumman Corporation 06/2010 - 10/2013

Business Process Analyst 4

Provided PeopleSoft and Plateau application testing and evaluation. Provided monthly lab

configuration testing for applications development. Performed system performance management,

including business and technology teams’ coordination and systems requirements verification.

Accomplishment: Supported a major upgrade of a large PeopleSoft human resources

management system. Responsible for requirements analysis, test script documentation, and test

execution for 5 major modules. Also provided support to the management team by designing and

delivering test status reports used to manage and adjust resources and schedules during the

upgrade effort.

The results of my support during the upgrade effort were: 1) Thoroughly tested modules. All

issues identified were effectively resolved and verified. 2) Reliable test reporting support for the

management team. 3) A smooth deployment of these capabilities for Agency personnel.

Northrop Grumman Corporation 01/2010 06/2010

Manager Help Desk Customer Support

Prepared for contract start-up following submission of a proposal and preparing to supervise the

Help Desk team. During this time worked on setting up the processes/procedures needed for

contract start-up following the anticipated contract award. In the interim worked as a member of

the Treasury Communications System (TCS) LAN team which manages desktops, laptops, and

Windows-based servers at multiple locations for Treasury bureaus. The team also maintained

and monitored the LAN portion of the TCS disaster recovery functionality.

Treasury Communications Systems (TCS) is a $1.5B cost plus award fee contract providing

telecommunication services to 14 Bureaus at over 6,000 physical OCONUS & CONUS locations.

Responsible for ensuring that all calls were answered promptly, correctly and any issues

resolved immediately or with in a 4 hrs. window. The team also maintained and monitored the

LAN portion of the TCS disaster recovery functionality at the backup facility.

Accomplishment: During this period, completed the ITIL Foundation training and as a result

received certification in ITIL.

Page 1 of 4

Michele M. Mitchell

Cell: 301-***-**** 11406 Cherry Hill Road, Apt.204, Beltsville, MD 20705

************@*****.***

Northrop Grumman Corporation 05/2003 01/2010

IT Project Manager

Managed and maintained 11 multiple ES Sector programs in SCIF environments with budgets

totaling $1.3M. Provided Project Management oversight to closed area Service Desktop Support;

Assist Configuration Management in resolutions when needed; Quarterly Asset Management

status reporting to stakeholders and customer; worked closely with programs security on the

CONOPS, AIS Plan, and Disaster Recovery documentation. Prepared cost and expenditure

statements, monitored servers and network equipment End of Lease, Certificate of Volatility for

equipment and other necessary documentation at regular intervals for the duration of the project

to meet requirements in a timely manner. Managed software, servers, network equipment

licenses and/or renewal agreement. Liaison between customer and vendor in software

procurement. Managed project execution to ensure adherence to budget, schedule, and scope.

Developed and managed annual budgets for information technology projects and monitored

expenditures to ensure that they remain within budgetary limits. Established and executed a

project communication plan to stakeholders. Prepared project status reports by collecting,

analyzing, identify and provided recommended solutions of risk and summarizing information and

trends. Captured the processes, flowcharts, and work instructions for Project Managers working

in a closed area environment.

Accomplishment: With more than 14 years of solid work experience in the Intelligence

Community, skills, knowledge and ability include Project Manager supporting in planning,

organizing, problem resolution, process improvement, and controlling the over program activities.

Provided excellent project management oversight and as result of my support to multiple

programs simultaneously received 1) Yearly customer satisfaction survey was Green and Blue,

2) Programs project budget was never overspent. 3) Established the SCIF Help Desk

centralized communication for customers to reach the technical support team either from central

an email address and/or hotline number. Provided monthly reporting status of number of calls

received and problem resolutions.

Northrop Grumman Corporation 10/2000 05/2003

System Administrator - UNIX

Provided technical on-site and 24-hour maintenance support to the Corporate Information

Retrieval and Storage (CIRAS) Operational Team. Diagnosed and corrected application data

problems causing software problems and degraded system performance or CIRAS Document

Preprocessor system outages. Assisted with both the test and the production deliveries for

CIRAS E10K and F15K SUN Solaris server. Performed Message Error Correction (MEC) on

messages that cannot be processed by the CIRAS system. Responsible for knowing scheduled

activities (both software and hardware upgrades), loading data daily, made sure system was up

for testers, and the benchmarking team.

Accomplishment: Provided exceptional technical service and as result of my support personnel

successfully searched and retrieved messages from the agency intelligence information

repository database

Page 2 of 4

Michele M. Mitchell

Cell: 301-***-**** 11406 Cherry Hill Road, Apt.204, Beltsville, MD 20705

************@*****.***

Central Intelligence Agency 06/1998 10/2000

LAN Administrator

Resolved and handled a variety of Computer Information matters on behalf of the CIA involving

migration of data, controlling access, provided applications support, managed user access to the

network. Diagnosed, troubleshoot, and resolved hardware, software, and other network and

system problems, and replace defective components when necessary. Conferred with network

users about how to solve existing system problems. Monitored network performance to

determine whether adjustments need to be made. Developed training materials and procedures,

or trained users in the proper use of hardware or software.

Accomplishment: Provided outstanding computer support to the agency personnel. As result of

my technical skills received the Meritorious Unit Citation for exceptional performance.

Education:

Potomac College Washington, DC United States

Bachelor's Degree 06/1998

Major: Computer Systems Management

UMUC Adelphi, MD United States

Master's Degree anticipate 2017

GPA: 4.0 of a maximum 4.0

Major: Information Technology: Homeland Security Mgmt

Job Related Training:

2003 - Introduction to Project Management Principles and Practices

2003 - Risk Analysis & Decision-Making in Project Management

2004 - Management, Leadership & Team Building in the Project & Program Environment

2004 - Cost Management and Capital Budgeting

2004 - Project Procurement Management

2004 - Project Monitoring and Control

2004 - Advance PMBOK Application

2010 - PeopleSoft training

Certification:

Project Management - University of California - Irvine

Page 3 of 4

Michele M. Mitchell

Cell: 301-***-**** 11406 Cherry Hill Road, Apt.204, Beltsville, MD 20705

************@*****.***

ITIL vs3 Foundation

Page 4 of 4

Contact this candidate