Customer Service High School

Location:

Posted:

July 02, 2014

Sean C. Imhoff

Cumming, Georgia *****

*******@*****.***

Summary-

I am a highly motivated, self-starting, detail oriented, organized individual that enjoys working

in fast paced environment as a team player as well as leading and managing others in multiple

working environments.

August 5, 1999 – April 28, 2012

Publix Supermarkets Inc.

Florida/ Georgia -10- stores

Customer Service Manager

Responsible for managing 60+ associates and department operations

Responsible for making KPI goals and keeping a Weekly Operating Report

Managed Inventory and ordered product

Responsible for all store accounting- including deposits

Merchandised, built displays and managed company directives

Responsible for HR Company Policy Administration to all employees I was chosen as the only

Loaned Executive for the United Way of Metro Atlanta from Publix Supermarkets during the

2012 Campaign Season.

Responsible for new hire onboarding, and training

Employee Benefits

Responsible for opening/closing store

Responsible for receiving Merchandise

Resolved all customer service issues/customer complaints

Delivered Superior customer service at all times

Responsible for hand written evaluations of Associates

Responsible for Fundraiser Campaigns and coordination

Food Safety Certified

Education/Computer Skills

High School Diploma- Cherokee High School, Canton Georgia 2002

Microsoft Office and Outlook, Quickbooks

Noteworthy-

Went to events to network with other companies in the community to solicit fundraising

opportunities

Was responsible for 40 United Way Accounts and those accounts campaigns

Went to companies and made speeches about the United Way and its Directives

-Lockheed Martin, Boy Scouts of America, OCI Chemical, to name a few

Made 90 % of goals even during companies down sizing