Customer Service Project Manager
Resume:
IAN BLANCO
TH
BRADENTON, FL 34210
***.******@*******.***
SUMMARY
QUALIFIED AND PROFESSIONAL PROJECT MANAGEMENT EXPERT WITH EXPERIENCE SUCCESSFULLY WORKING WITH CLIENTS AND
INTERNAL CONSTITUENTS. ABLE TO SUPPORT AND IMPROVE BUSINESS PROCESSES THROUGH UTILIZATION OF AUTOMATION. ABLE TO
QUICKLY INTEGRATE INTO ANY REQUIRED SITUATION, INCLUDING CUSTOMER SERVICE, PROJECT MANAGEMENT, AND CLIENT
SERVICE. ABLE TO ASSESS, AND FIND SOLUTIONS THAT ALIGN WITH STRATEGIC GOALS AND A CLIENT CENTERED FOCUS.
EDUCATION
NEW ENGLAND INSTITUTE OF TECHNOLOGY
VIDEO GAME DESIGN
EAST GREENWICH, RI
SKILLS
● SQL MANAGEMENT STUDIO
● MICROSOFT OFFICE SUITE/VISIO
● SALES FORCE
● SHAREPOINT
● VPN CLIENTS
● ELLUCIAN BANNER
● RBS CITIZENS BANK MAINFRAME
PROFESSIONAL HISTORY
PEERVUE / MCKESSON – SARASOTA, FL N OVEMBER 2011- MARCH 2014
PROJECT MANAGER
MANAGE MULTIPLE PROJECTS AND COORDINATE THE ACTIVITIES OF INTERNAL & EXTERNAL RESOURCES. AS THE SINGLE POINT OF
CONTACT FOR THE CUSTOMER, RESPONSIBLE FOR THE SUCCESSFUL IMPLEMENTATION AND INSTALLATION THE “CORE” PEERVUE
APPLICATION. ABLE AND RESPONSIBLE FOR CONFIGURE HL7 AND DICOM SETTINGS BETWEEN THE RIS (RADIOLOGY
INFORMATION SYSTEM) AND PEERVUE. OVERSAW INTEGRATING COMMUNICATION BETWEEN THE PACS SYSTEM AND PEERVUE
QICS. CONSTRUCTING BEST PRACTICE OR CUSTOMER SPECIFIED ATTRIBUTES AND WORKFLOWS AND SEEING ALL ISSUES THROUGH
TO A SUCCESSFUL RESOLUTION.
RBS CITIZENS FINANCIAL GROUP – CRANSTON, RI J UNE 2010 – OCTOBER 2011
(MEGIS GROUP)
CLIENT SERVICES SPECIALIST
RESPONSIBLE FOR WORKING CLOSELY WITH BUSINESSES TO ASSIST WITH ACCESSING CHECK IMAGES AND TRAINING BUSINESS STAFF
ON MONEY MANAGEMENT PRODUCTS. RESPONSIBLE FOR CALLING CLIENTS THAT HAVE RECENTLY ACQUIRED ONE OR MORE PRODUCTS
FOR BUSINESS BANKING THROUGH RBS. SUPPORT AND ASSIST THE SYSTEM ADMINISTRATOR THROUGH SETTING UP USERS AND
TRAINING THEM ON THE SPECIFIC PRODUCT(S). ALSO RESPONSIBLE FOR HANDLING A QUEUE OF CHECK COPY REQUESTS WHILE
MAINTAINING EXCELLENT CUSTOMER SERVICE AND CALL RESOLUTION.
RBS CITIZENS FINANCIAL GROUP – SMITHFIELD, RI M AY 2011 – OCT 2011
(MANPOWER GROUP)
HUMAN RESOURCE SERVICE SPECIALIST
INITIAL CONTRACT FOR SIX WEEKS TO ASSIST RBS EMPLOYEES WITH ENROLLING INTO OFFERED HEALTH BENEFITS, MORPHED INTO
SIX MONTH CONTRACT. RESPONSIBLE FOR CATALOGING CALLS, WALKING EMPLOYEES THROUGH THE ENROLLMENT PROCESS AS WELL
AS ANSWERING QUESTIONS REGARDING USING THE HUMAN RESOURCES TOOLS TO SIGN UP, WHILE ENTERING IN THEIR PERSONAL
INFORMATION. INITIAL WORK FUNCTIONS AGAIN CHANGED INTO ASSISTING PAYROLL ENTER DATA USING SPREADSHEETS AND
INFORMATION GATHERED FROM WITHIN RBS CITIZENS SENSITIVE PAYROLL DATABASE, FROM FAXES, OR FROM MAIL
CORRESPONDENCE. GENERATE DAILY REPORTS BASED ON INFORMATION GATHERED FROM ORACLE TO CREATE SPREADSHEETS FOR
PAYROLL TO USE FOR WEEKLY AND BI-WEEKLY PAYCHECKS. INFORMATION GATHERED INCLUDED TERMINATION REPORTS, OVERTIME
AND WEEKEND PAY, AND W-2. ALSO ASSISTED THE PAYROLL ANALYST TEAM WITH REQUESTED ORACLE PROJECTS. FINISHED
CONTRACT BY WORKING WITH CFG ON CONFIDENTIAL PROJECT WITH THE EMPLOYEE RELATIONS TEAM.
CVS/CAREMARK – SMITHFIELD, RI O CT 2010 – MAY 2011
(ADVANTAGE TECHNICAL RESOURCING INC)
TECHNICAL SUPPORT REPRESENTATIVE
ACCEPT INBOUND CALLS FROM CVS BRANCH STORES WITH THE GOAL OF HANDLING RESOLUTIONS BEFORE NEED FOR ESCALATION.
INCLUDES REVIEWING AND ADDRESSING SECURITY ISSUES AND SYSTEM HARDWARE THAT WOULD POTENTIALLY REQUIRE AN OUTSIDE
VENDOR.
NEW ENGLAND INSTITUTE OF TECHNOLOGY – EAST GREENWICH, JANUARY 2008 – JULY 2010
VETERANS ASSISTANT
ASSIST VA COORDINATOR WITH IMPLEMENTATION OF VA PROGRAM INCLUDING, FOLLOW UP ON ATTENDANCE. RESPONSIBLE FOR
RECONCILING VA FILES FOR CORRECT INFORMATION, PREPARING FILES FOR AUDIT, CALLING VA STUDENTS AND OFFICIALS
CONCERNING ALL ASPECTS OF THE VA PROGRAM.
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