IAN BLANCO

**** ** **. **** *** ***

TH

BRADENTON, FL 34210

941-***-****

acetx8@r.postjobfree.com

SUMMARY

QUALIFIED AND PROFESSIONAL PROJECT MANAGEMENT EXPERT WITH EXPERIENCE SUCCESSFULLY WORKING WITH CLIENTS AND

INTERNAL CONSTITUENTS. ABLE TO SUPPORT AND IMPROVE BUSINESS PROCESSES THROUGH UTILIZATION OF AUTOMATION. ABLE TO

QUICKLY INTEGRATE INTO ANY REQUIRED SITUATION, INCLUDING CUSTOMER SERVICE, PROJECT MANAGEMENT, AND CLIENT

SERVICE. ABLE TO ASSESS, AND FIND SOLUTIONS THAT ALIGN WITH STRATEGIC GOALS AND A CLIENT CENTERED FOCUS.

EDUCATION

NEW ENGLAND INSTITUTE OF TECHNOLOGY

VIDEO GAME DESIGN

EAST GREENWICH, RI

SKILLS

● SQL MANAGEMENT STUDIO

● MICROSOFT OFFICE SUITE/VISIO

● SALES FORCE

● SHAREPOINT

● VPN CLIENTS

● ELLUCIAN BANNER

● RBS CITIZENS BANK MAINFRAME

PROFESSIONAL HISTORY

PEERVUE / MCKESSON – SARASOTA, FL N OVEMBER 2011- MARCH 2014

PROJECT MANAGER

MANAGE MULTIPLE PROJECTS AND COORDINATE THE ACTIVITIES OF INTERNAL & EXTERNAL RESOURCES. AS THE SINGLE POINT OF

CONTACT FOR THE CUSTOMER, RESPONSIBLE FOR THE SUCCESSFUL IMPLEMENTATION AND INSTALLATION THE “CORE” PEERVUE

APPLICATION. ABLE AND RESPONSIBLE FOR CONFIGURE HL7 AND DICOM SETTINGS BETWEEN THE RIS (RADIOLOGY

INFORMATION SYSTEM) AND PEERVUE. OVERSAW INTEGRATING COMMUNICATION BETWEEN THE PACS SYSTEM AND PEERVUE

QICS. CONSTRUCTING BEST PRACTICE OR CUSTOMER SPECIFIED ATTRIBUTES AND WORKFLOWS AND SEEING ALL ISSUES THROUGH

TO A SUCCESSFUL RESOLUTION.

RBS CITIZENS FINANCIAL GROUP – CRANSTON, RI J UNE 2010 – OCTOBER 2011

(MEGIS GROUP)

CLIENT SERVICES SPECIALIST

RESPONSIBLE FOR WORKING CLOSELY WITH BUSINESSES TO ASSIST WITH ACCESSING CHECK IMAGES AND TRAINING BUSINESS STAFF

ON MONEY MANAGEMENT PRODUCTS. RESPONSIBLE FOR CALLING CLIENTS THAT HAVE RECENTLY ACQUIRED ONE OR MORE PRODUCTS

FOR BUSINESS BANKING THROUGH RBS. SUPPORT AND ASSIST THE SYSTEM ADMINISTRATOR THROUGH SETTING UP USERS AND

TRAINING THEM ON THE SPECIFIC PRODUCT(S). ALSO RESPONSIBLE FOR HANDLING A QUEUE OF CHECK COPY REQUESTS WHILE

MAINTAINING EXCELLENT CUSTOMER SERVICE AND CALL RESOLUTION.

RBS CITIZENS FINANCIAL GROUP – SMITHFIELD, RI M AY 2011 – OCT 2011

(MANPOWER GROUP)

HUMAN RESOURCE SERVICE SPECIALIST

INITIAL CONTRACT FOR SIX WEEKS TO ASSIST RBS EMPLOYEES WITH ENROLLING INTO OFFERED HEALTH BENEFITS, MORPHED INTO

SIX MONTH CONTRACT. RESPONSIBLE FOR CATALOGING CALLS, WALKING EMPLOYEES THROUGH THE ENROLLMENT PROCESS AS WELL

AS ANSWERING QUESTIONS REGARDING USING THE HUMAN RESOURCES TOOLS TO SIGN UP, WHILE ENTERING IN THEIR PERSONAL

INFORMATION. INITIAL WORK FUNCTIONS AGAIN CHANGED INTO ASSISTING PAYROLL ENTER DATA USING SPREADSHEETS AND

INFORMATION GATHERED FROM WITHIN RBS CITIZENS SENSITIVE PAYROLL DATABASE, FROM FAXES, OR FROM MAIL

CORRESPONDENCE. GENERATE DAILY REPORTS BASED ON INFORMATION GATHERED FROM ORACLE TO CREATE SPREADSHEETS FOR

PAYROLL TO USE FOR WEEKLY AND BI-WEEKLY PAYCHECKS. INFORMATION GATHERED INCLUDED TERMINATION REPORTS, OVERTIME

AND WEEKEND PAY, AND W-2. ALSO ASSISTED THE PAYROLL ANALYST TEAM WITH REQUESTED ORACLE PROJECTS. FINISHED

CONTRACT BY WORKING WITH CFG ON CONFIDENTIAL PROJECT WITH THE EMPLOYEE RELATIONS TEAM.

CVS/CAREMARK – SMITHFIELD, RI O CT 2010 – MAY 2011

(ADVANTAGE TECHNICAL RESOURCING INC)

TECHNICAL SUPPORT REPRESENTATIVE

ACCEPT INBOUND CALLS FROM CVS BRANCH STORES WITH THE GOAL OF HANDLING RESOLUTIONS BEFORE NEED FOR ESCALATION.

INCLUDES REVIEWING AND ADDRESSING SECURITY ISSUES AND SYSTEM HARDWARE THAT WOULD POTENTIALLY REQUIRE AN OUTSIDE

VENDOR.

NEW ENGLAND INSTITUTE OF TECHNOLOGY – EAST GREENWICH, JANUARY 2008 – JULY 2010

VETERANS ASSISTANT

ASSIST VA COORDINATOR WITH IMPLEMENTATION OF VA PROGRAM INCLUDING, FOLLOW UP ON ATTENDANCE. RESPONSIBLE FOR

RECONCILING VA FILES FOR CORRECT INFORMATION, PREPARING FILES FOR AUDIT, CALLING VA STUDENTS AND OFFICIALS

CONCERNING ALL ASPECTS OF THE VA PROGRAM.

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