Human Resources Customer Service
Resume:
MARK R. LEONARD, PHR
Owensboro, KY 42303
************@*******.***
Human Resources Professional
Accomplished Human Resources Professional with a proven track record in managing human
resources, benefits, corporate training, recruitment and hiring practices, legal compliance issues,
and H/R management support across multiple plant locations.
Proven ability to work with the CEO and senior management team to integrate human resource
functions within the business.
Background includes experience in a variety of human resources/benefit roles providing for broad
human resources experience.
PROFESSIONAL EXPERIENCE
Malone Staffing/Carhartt Industries, Hanson, KY (2014)
Carhartt Industries is a major supplier of work and sports clothing.
Contract Recruiter
Conducted the hiring of fulltime Union employees for the Carhartt Distribution Center due to company growth. Duties
included: Candidate selection, interviewing, hiring and new employee orientation.
Leonard H/R Consulting, Owensboro, KY (2013-2014)
Owner/Consultant
Leonard H/R Consulting was a start-up consulting firm, providing human resource services to small companies on a per
needed basis.
COVENTRY HEALTH PLANS, OWENSBORO, KY (2011-2012)
Coventry Health Plan is a Third Party Administrator for the Medicaid program with over 30 percent of market share.
Physician Recruitment Representative
Reported to the Vice President-Network Development, responsible for the recruitment and contracting of health care
providers into the Coventry Provider Network.
Selected Accomplishment:
Successfully negotiated contracts with three large pediatric practices and one hospital, growing the provider
network by 10 percent.
THE HINES GROUP, OWENSBORO, KY (2005-2011)
The Hines Group is a world class precision metal stamping company specializing in the consumer electronics,
automotive, appliance and medical product industries. A state-of-the-art manufacturer utilizing Lean Six Sigma
principles.
Corporate Human Resources Director
Reporting to the President& CFO was a key member of the corporate executive management team. Hired to lead all
human resources functions at the corporate headquarters, Charged with upgrading the professionalism and
effectiveness of the human resources department through improved systems and programs.
Selected Accomplishments:
Integrally involved in the recruitment, selection and hiring of key senior management positions,
including: President, Corporate Safety Director, and Director of Quality Assurance.
Introduced and implemented new wellness plan to improve the recruitment and retention of
employees. Program reduced Medical Benefit Plan cost approximately seven percent.
Directed Lean Manufacturing concepts to Plant Management reducing scrap rate/improving cost
savings 25 percent.
Implemented applicant screening tool to reduce employee turnover one to three percent.
MRL H/R CONSULTING, OWENSBORO, KY (2003-2005)
Owner/Consultant
MRL H/R Consulting was a small start-up consulting firm, providing human resource generalist services to small
companies with 10 to 20 employees
CENTER CARE HEALTH BENEFIT PLAN, BOWLING GREEN, KY (2002-2003)
Center Care was a Provider Network and Third Party Claims Administrator for self-insured companies in the Bowling
Green, Kentucky area
Physician Recruitment Representative
Reporting to the Director-Network Development, responsible for the recruitment and contracting of health care providers
into the Center Care Provider Network.
Selected Accomplishments:
Successfully recruited four Critical Care specialists, growing the network by four percent.
GAMCO/MORGANTOWN PLASTICS, MORGANTOWN, KY (2000-2002)
Gamco/Morgantown Plastics was a single source supplier of plastic components to Delta Faucets
Human Resources Manager
Managed a staff of three (Human Resource Generalist, Benefits & Administration Specialist and one administrative
associate) for a 125-person, multi-shift workforce. Analyzed organizational systems to design and deliver performance
enhancing results. Counseled & coached managers and professional staff on career development, improvement of
workplace skills and accountability.
Selected Accomplishment:
Selected and implemented a plastic extrusion machining program, reducing scrap rate/improving efficiency 15
percent.
GIBBS DIE CASTING, HENDERSON, KY (1997-2000)
Gibbs Die Casting is a heavy metals die casting operation supplying the automotive and defense industries
Human Resource Generalist
Responsible for all H/R functions for 500 employees. Administered the monthly benefit billing and reports (Medical, Life,
AD&D) for 1,500 employees.
ANTHEM BLUE CROSS/BLUE SHIELD, LOUISVILLE, KY (1985-1997)
(Anthem BC/BS is a large multi-state medical insurance company.)
Positions in reverse chronological order include: Field Service Representative, Physician Profiling Analyst, and
Claims/Customer Service Section Leader.
Education
Murray State University Bachelor of Science in Political Science/Public Affairs
Professional Affiliations
Owensboro Society for Human Resource Management (OSHRM), President
Kentucky Society for Human Resource Management (KYSHRM), Board Member
Society of Human Resource Management (SHRM), Member, PHR
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