Manager Project

James W. "Bo" Clark

**** ***** ***** **, **********, Ky. 40214

502-***-**** (h) 502-***-**** (m)

*******@*******.***

Skills Summary

More than 15 years of experience in IT and over 25 years of

progressive leadership duties. Specialization in technology

management and services for healthcare and technology

corporations. Strong background in IT Operations Management,

strategic planning, personnel management and enterprise support.

Highly skilled in healthcare technology operations.

Experience

University of Louisville Hospital (Kentucky One 12/2011-Pr

Health, Catholic Health Initiatives) es

Manager of Information Technology Services,

Applications Portfolio Manager

Technical manager of IT Operations encompassing

Network Engineering, Systems Engineering, Desktop

Engineering, Help Desk, and Field Support Teams (26

full time personnel and contractors).

Changed the vision and direction of the Technology

Operations division from a reactionary break\fix team

to a proactive and highly trained visionary team.

Directed the transition\outsourcing of the facility's

technical services (data center, help desk, end user

computing, Wintel, storage) from local support to

offshore support.

Led the teams in bringing the hospital server farms,

virtual machines, storage, and Citrix to current best

practices and vendor standards.

Led migrations from Novell File\Print\e-Directory

services to Windows based systems. Migrations were on

time and had minimal impact.

Improved network capabilities by bringing in redundant

external internet connectivity and redundant internal

core routers and firewalls

Decreased data center power and cooling consumption by

18% through virtualization and implementation of data

center infrastructure best practices. Reduced the

cooling load by over 25% resulting in increased energy

efficiencies and cost savings.

Led email migration from antiquated NetWare

stand-alone servers to a robust Linux based cluster

resulting in 400x increase of email uptime and 20x

increase in email processing time.

Led a Citrix implementation that resulted in an

updated Citrix farm with robust load balancing and

failover capabilities. Established the Citrix system

as a new point of access to hospital applications

greatly increasing user satisfaction.

Managed IT technical budget keeping expenses at 6% 05/11-12/1

under allocated budget 1

Established Help Desk metrics and decreased abandoned

call rate by 75%

Increased employee engagement\satisfaction scores from

76.4 % to 89.3% placing in the 97th national

percentile nationally.

Developed training programs for all departments to

ensure teams were up to date on latest best practices

and technical updates on the platforms supported.

Provided much needed leadership to a team of engineers

and analysts. Developed team members to take ownership

and pride in their duties. Positively increased

perception of help desk and Information Systems to

hospital client base

Norton Healthcare, Louisville, Ky

Client\Server Operations Analyst Senior 07/10-06/1

Managed data center operations and uptime across two 1

geographically diverse, Tier III data centers.

Established a proactive monitoring system to manage

server and infrastructure equipment. Mitigated server

issues in both Windows and AIX based platforms to

minimize downtime.

Ensure data center\NOC facilities are fully staffed on

a 24/7 staffing schedule.

Build relationships across departments and implement

cross training between departments in order to expand

operations division roles and responsibilities.

Provide monitoring resources for MEDITECH, EPIC, and

other healthcare focused platforms to ensure the

highest quality patient information is readily

available on a 24/7/365 basis.

University of Louisville, Louisville, Ky.

Interim Assistant Director- Operations, Data Center

Manager, Enterprise Systems Programmer IV

Served as Project Manager for data center

modernization. Identified and mitigated inefficiencies

in data center design, layout, and management

resulting in increased data center capacity and

significant cost savings.

Extended the viability of the University data center

through virtualization of existing servers. Designed

and implemented a virtualization platform that has

virtualized over 100 servers at a power savings of

over 60 kilowatts. Identified an additional capacity

for virtualization of existing equipment that can save

approximately 50 additional kilowatts.

Established initiatives to optimize data center power

and cooling though implementation of industry 12/04-07/1

standards and best practices. 0

Discovered potential cost savings of up to $225,000

per year though review and competitive bidding of

maintenance contracts.

Negotiated multi-vendor contracts and utilized

competitive pricing between vendors to deliver tens of

thousands of dollars in cost savings to the

University.

Administered a $2 Million annual operational\data

center budget.

Mentored and coached a staff of seven engineers.

Through effective career and technical counseling two

of the engineers went from potential dismissal to

highly productive employees.

Identified and removed abandoned equipment in the data

center resulting in both power and maintenance cost

savings.

Reduced storage footprint from four racks to one

resulting in significant savings in maintenance costs,

power utilization, and floor space.

Took charge of emergency email upgrade\migration of

20,000+ users from Netware to a Linux based platform.

Led the team to successfully complete the upgrade from

inception to completion in less than thirty days.

Migration was successful in providing a much more

stable environment resulting in higher customer

satisfaction and email reliability.

MaximumASP LLC, Louisville, Ky.

Director of Infrastructure & Server Product Manager, Senior

Systems Engineer, Telecom Director\Engineer, Altiris Deployment

Engineer

Reduced data center costs by over 40% through the use of server

consolidation, virtualization, and through the use of energy

efficient servers.

Assisted in the research, design, and construction of a 30,000

Square Foot, highly innovative, and extremely energy efficient

data center.

Project manager for data center migrations from facilities in

Louisville to Chicago as well as between Chicago locations.

Infrastructure manager for two data center facility moves within

the Louisville area.

Administered IT budget of over $3 million annually. Ensured

projects were under budget and on schedule.

Served as department manager for server and telecom team.

Supervised 28 Engineers in server support. Developed training

programs to keep engineering staff current on server hardware and

software technologies. Conducted performance reviews and

implemented remedial training as necessary.

Designed, implemented, and maintained a 24/7 call center for

server support operations. Established and maintained a 30 second

service level for all inbound support calls.

Developed dedicated server product specifications. Designed

innovative server configurations and offerings to increase sales

and market share. Evaluated MaximumASP server lines with current

technologies and trends in order to bring most competitive

products to market.

Assisted Sales team as Sales Engineer to design custom hosting

configurations. Ensured customers were provided with proper

hardware and infrastructure that would meet their needs in

accordance with growth projections.

Implemented and maintained advanced server management and

monitoring using Dell's Server Management products in conjunction

with the Altiris management and monitoring products.

Designed server deployment infrastructure utilizing Altiris

Deployment Solution. Decreased server deployment times from

several hours to less than 30 minutes.

Served as purchasing officer. Worked with vendors to acquire

products ranging from servers to networking equipment to daily

operational supplies. Utilized vendor relationships to ensure

pricing levels were within budget constraints. Maintained

detailed documentation of all shipping\receiving.

Maintained over 2400 Dell servers ranging from 3rd Generation to

11th Generation. Responsible for break\fix, troubleshooting and

warranty service.

Implemented warranty reimbursement program via Dell's Warranty

Parts Direct. Established training program through use of the

funds to keep hardware team's training and certification current

and at no cost to MaximumASP.

Enhanced and maintained vendor relationships. Developed

long-standing and mutually beneficial relationships with vendors

and customers thus ensuring repeat business.

Designed, implemented, and maintained company VoIP telecom and

reporting system utilizing Mitel\Intertel systems.

Inter-Tel Technologies, Louisville, Ky. 03/03-01/0

5

Field Service Engineer

Work with Customers and Sales staff to determine specific,

customer-focused, telecommunications needs and goals. Ensured

customers were provided correct solution based on current needs

and growth.

Perform Analysis of complex, multi-site network service

requirements including design, planning, implementation, and

configuration of network and equipment .

Trained field system users.

PBX and PC configuration, hardware support, and repair.

Military Service

US Army Active Duty

Military Police, Training NCO, IT Operations NCO, July 1986-April

1999. Honorable Discharge

1994-1999 Battalion Automations NCO.

Responsible for all PC and servers for Military Police Battalion

(1000 personnel)

Migrated systems from Windows 3.1 to Windows 95 and from Windows

for Workgroups to Windows NT

Tested, debugged, and fielded new Army Training software (SATS

4.1)

Performed all user help desk duties for 80 workstations.

Investigated Cyber-Crimes ranging from hacking to inappropriate

material transmitted over DOD systems.

Performed all hardware maintenance and repair on all Battalion

computer systems

Kentucky Army National Guard

Military Police, May 1999, Feb 2003. Company Automations NCO:

Honorable Discharge

Directed Company level (100 Personnel) computer support teams

Migrated systems from Windows NT to Windows Server 2000 and

Windows 2000 Workstation

Led technical operations for Server team as well as IT

Security\Cyber Crimes

Directed technical teams for Police communications set up during

natural disasters

Education and Certification

Master of Arts, Campbellsville University

Organizational Leadership

BA-MIS Degree, Kaplan University

Business Administration & Management

Minor: Management of Information Systems

Magna Cum Laude

AAS Degree, Kaplan University

Information Technology. Networking Focus.

Cum Laude

MCSE, MCSA, MCTS; A+, Network+, ACE (Altiris

Certified Engineer); Dell Certified Systems Expert;

CTP (VoIP Convergence Technologies Professional)

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