Customer Service Sales

Tierra Proctor

Glen Burnie, MD

***********@*****.*** - 240-***-****

Interested in a position utilizing skills in an office environment; use excellent verbal and written communication

skills, provide and manage great organizational skills, respond to customer service in a professional manner,

operate and manage multi-line telephone system and manage multi-task in a timely manner.

WORK EXPERIENCE

Patient Services Coordinator

MyeyeDr. - Eldersburg, MD - November 2013 to Present

Greet patients making sure they feel welcome

Verify insurance information and collect applicable co-payments

Manage a multi-line phone system and triage patients call

Schedule appointments

Coordinate diagnostic tests that is needed for the doctor

Arrange patient referrals to eye specialists when applicable

Scan patients files in the system

Assistant Manager

Radioshack - Waldorf, MD - June 2013 to November 2013

Accepting shipment and cross checking the items received against the invoices

Ensuring that the daily transactions matched with the receipts

Managed petty cash and performed cash and check deposits

Ordered necessary offfice supplies

Sales Associate/ Key Holder

Radioshack - Waldorf, MD - June 2012 to June 2013

Great skills to communicate in a polite and effective manner with customers even in difficult situations.

Learned about the products and provided pertinent information about the products to the customer.

Maintained and organized a neat and appealing store at all time.

Sales Associate

Kids Footlocker - Waldorf, MD - May 2009 to March 2010

Greeted customers and provided excellent service.

Routinely, ensures that the store is organized and neat.

EDUCATION

Associate of Science in Business Administration

College of Southern Maryland

May 2013

ADDITIONAL INFORMATION

Proficient in Microsoft Word documents, Microsoft Power Point, Microsoft Excel, and Microsoft Outlook.

Created various spreadsheets using Microsoft Excel where I analyzed, calculated, and manipulated data.

Great skills to multi-task adequately and time efficiently.

Great communication and interpersonal skills.

Superior telephone etiquette.

Very observant and always eager to learn new details.

Provide great organization and time management skills.

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