Customer Service Medical Assistant

Regina Westbrook

Suffolk, VA

**************@*****.*** - 757-***-****

Graduate of an accredited Medical Assistant and Phlebotomy program looking for entry-level position with a

stable organization offering an opportunity for advancement.

HIGHLIGHT OF QUALIFICATIONS:

• Clinical skills in medical histories, patient education, vital signs, basic laboratory procedures, phlebotomy

and medication administration

• Knowledge of appointment scheduling, medical records, correspondence letters, medical office equipment

• Proficient in Microsoft Office Suite 2003/2007; Type 55 WPM

• Working knowledge in ICD\9, and CPT for medical billing and coding

• Certified Registered Medical Assistant

• Summa Cum Laude Graduate GPA 3.97

WORK EXPERIENCE

Collection Technician II

American Red Cross Bio-Medical Services - Norfolk, VA - February 2011 to Present

FEB 2011-PRESENT

• To conduct blood donor health history screening to determine eligibility and complete donor phlebotomy in

addition to multiple blood drive support activities. To demonstrate excellence in customer service. To perform

all duties and responsibilities in compliance with standard operating procedure regulations outlined in the

Code of Federal Regulation, Occupational Safety and Health Administration and other Federal, state and local

regulations

Volunteer

Western Tidewater Free Clinic - June 2010 to January 2011

Assist Physicians with basic screening and triage of indigent patients. Also check patient medication history

and schedule follow up visits, Setting appointment with physicians for specialty appointments, calling patients

to inform them of test results, perform office laboratory test such glucose, hemoglobin, urinalysis and more

many. Patient education for using diabetic supplies

Externship

Sewell's Medical Center - December 2009 to January 2010

Externship -Sewell's Medical Clinic-hands on experience working in the Acute Care, Medical Records, Primary

Care and performing venipunctures in the lab.

Community Volunteer

Virginia Beach - Beach, Virginia, US - February 2009 to February 2009

FEB 2009

• Project Homeless Connect: Assisted the homeless, checking vital signs, and directing them to the next station

for further assistance.

Department Supervisor

Smithfield Packing Co - August 1996 to July 2007

Supervised hourly employees to meet or exceed production standards including production yields and

efficiencies. Following quality assurance procedures to written specifications. Achieving acceptable quality and

food safety standards.

Nursing Assistant-Daily Patient

Autumn Care Nursing Facility - April 1989 to June 1990

care under the supervision of Nurse Manager.

Provided meals, bathing and assistance to patients.

EDUCATION

Certificate in Nursing Assistant

Centura College - Virginia Beach, VA

Norfolk State University - Virginia Beach, VA

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