Customer Service Sales
Resume:
Robert E. Wozniak, Jr.
Clermont, Florida 34711
352-***-**** (H)
352-***-**** (C)
**************@*****.***
Education
Masters of Project Management
**** – 2014
Keller Graduate School of Management
Orlando, Florida
Masters of Business Administration, concentration Marketing (18 credit hours)
2004 – 2008
Keller Graduate School of Management
Orlando, Florida
Bachelor of Science Business Management, Communication, minor in Economics
1990 - 1995
University of Tampa
Tampa, Florida
Summary of Qualifications
- Seventeen successful years of sales and management experience: hospitality, non-profit, human resources, B to B, and education.
- Effectively track and trend performance to forecast revenue, schedule and predict resources.
- Quantitative and qualitative analysis providing data for decision making.
- Management and strategic staffing experience including management of 80 employees.
- Develop creative advertising plans for small business owners.
- Highly self-motivated, proactive and comfortable taking the initiative to accomplish tasks.
- Excellent oral and written communication skills.
- Firmly believe in “Leading by Example.”
Experience
DeVry University
12/2000 – May 03, 2014
Keller Graduate School of Management of DeVry University
Orlando, Florida
Executive Representative
December 7, 2000 – May 14, 2014
Director of Admissions for Keller Graduate School of Management
03/2004 – 12/2005
- Participated on a specialized task force responsible for creating a value based marketing campaign for internal and external customers.
- Develop effective marketing and recruiting materials.
- Extrapolate and interpret data from reports and determine critical areas of successes and opportunities.
- Supervised and managed team of Admissions Representatives who consistently achieved their budgets.
- Responsible for selling, recruiting, and assisting prospective students for enrollment in DeVry’s academic programs.
- Consistently held persistence/retention rates above 85%.
- Assured an effective and efficiently productive office environment to promote an open communicative team.
- Maintained compliance with all state, corporate and accrediting council regulations, including developing the current accounting disclosure forms used system-wide.
- Ensure enrollment documents are effectively and efficiently completed for each student in respect to proof of education, test scores and transcripts; while identifying variables that may compromise or prohibit successful enrollment.
- Assist in managing the day-to-day center operations.
- Train, Develop and Promote personal and professional development of staff and co-workers.
- Develop strong relationships between departments and campus leaders.
- Mentored representatives state-wide on Program Initiatives.
- Southeastern liaison, Training Specialist Nationwide for the Accounting Program for Undergraduate, Graduate and Becker’s Professional Review Program for the CPA license.
- Counsel and advise new and continuing students on course enrollment and academic success.
Marriott Village at Little Lake Bryan
9/2000 – 12/2000
Guest Service Associate/Front Desk Associate
Orlando, Florida
- At Your Service Operator, PBX operator for 1100 room multi-hotel property.
Walt Disney World Company
6/1999 – 9/2000
Merchandise, Attractions, Custodial Guest Service Manager, EPCOT, The Land Pavilion
Operations Guest Service Manager, Disney/MGM Studios
Lake Buena Vista, FL
- Oversaw the daily operations of The Land Pavilion consisting of: Living with the Land Boat Ride, Circle of Life and Food Rocks Theater Shows, The Green Thumb Emporium Merchandise Shop and the Great Hall Eating Area for the Sunshine Season Food Fair.
- Partnered with Food and Beverage to maintain a clean and safe environment within the Great Hall.
- Provided a positive and safe work environment for cast in order to ensure excellent customer service.
- Partnered with various business units to oversee the daily maintenance of the pavilion, attractions and merchandise shop as well as exterior of the building.
- Fostered a team atmosphere so that all staff work toward a unified set of initiatives with an empowered sense of meaning.
- Oversaw the daily operations of Area 3: Sunset Blvd., Fantasmic! Night-time Spectacular Show, Beauty and The Beast outdoor Theater performance, Tower of Terror, the Rock ‘n’ Roller Coaster Theme Rides and Show Keepers.
- Maintained operational readiness including: strategic staffing, delegated responsibilities, Parade Audience Control, networked with Area peers, and partnered globally with Conventions, Food and Beverage, Merchantainment, Custodial and Entertainment to provide an excellent show.
- Provided and created a positive work environment; fostered Cast Excellence by coaching cast on overall performance including: Guest Service Guidelines, Service Recovery and Operational Performance.
- Responsible for supplies: ordering, receiving and disbursement of office supplies, operational readiness (emergency equipment), technical support and communications.
Sherwin-Williams Company
10/1998 – 6/1999
Sales Service Representative
West Coast of Florida
- Purchasing agent for maintaining inventory levels throughout the region.
- Negotiated and sold display space resulting in generated revenue and sales in excess of 10 %.
- Responsible for K-Mart account throughout the Southwest Florida region including 36 stores and 3 District Managers.
- Maintained inventory and supply replenishment by directly ordering products and supplies for all stores
- Assured proper merchandising of products.
- Trained new company sales representatives and account associates.
- Created and conducted promotional seminars to generate revenue and sales.
- Achieved annual productivity goals by strategically conducting the best possible business.
- Second in sales within the Southeast District, FL, GA, AL.
Pi Sigma Epsilon
7/1997 – 6/1998
Director of Chapter Service
Oak Creek, Wisconsin
- Responsible for increasing overall recruiting numbers 17% nationwide.
- Developed nationwide educational programming seminars.
- Improved chapters’ operational status through strategic planning and nationwide educational programming seminars.
- Managed traveling consultant staff responsible for visiting 60 chapters nationwide.
- Maintained the Chapter’s Efficiency Index Program to motivate members, monitor performance and improve communication between Chapters and Headquarters.
- Proactively prospected and solicited commitments from Universities and students via direct mail, phone calls and special events for the purpose of expansion.
- Increased total Chapter size from 51 to 60 within one year, exceeded budget expectations by 225%
- Negotiated and evaluated room need, rates, and audio/visual needs for various seminars.
- Developed training programs to improve the educational value of the fraternal organization.
- Office management for National Headquarters including, customer service, maintenance, and efficient operations.
- Editor of the InfoTrader, a quarterly publication for chapters and Alumni.
Awards & Recognition
DeVry University, Keller Graduate School of Management
PRIDE - Professional Recognition of Integrity, Dedication and Excellence –
- 2004, 2005, 2006, 2007, 2008, 2009, 2010, 2011
- PRIDE is the highest award the DeVry University honors its top performers. PRIDE is an honor that stands for Professional Recognition of Integrity, Dedication and Excellence during the prior calendar year.
Persistence Leadership Award – 2007,2008, 2010
- This award was for having the highest retention rate for continuing students within the entire DeVry University/Keller Graduate School of Management system above 85%.
Community Involvement
Imagine South Lake Charter School – 2011 – 2014
Board of Directors, Chairman 2011 - 2014
References
Ana Glowa - Director of Admissions - Orlando, Florida
p: 407-***-****
e: ******@*****.***
Scott Schonning - Talent Acquisition Specialist - Nationwide
p: 407-***-****
e: **********@**********.***
Betzi Meyer - Executive Director of Admissions - State of Florida
p: 407-***-****
e. unavailable
Cheryl Smith - Associate Dean
p: 407-***-****
e: ******@*****.***
Tim Haverkamp – Program Director - Nationwide
p: 303-***-****
e: **********@******.***
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