Customer Service Manager

Cha-Qunia Jackson**** Daisy AveCleveland, Oh ***** ****************@*****.*** Cell: 216-***-****

Profile SummaryDedicated customer service professional with four years of experience in consumer relations, educational support, retail operations, cash handling and administrative duties. Builder and leader of customer-focused teams capable of identifying customer needs and interests while providing satisfaction through knowledge of company products and services. Demonstrated history of providing exceptional follow-up and increasing customer retention rates. Successful track record of resolving escalated customer service issues with satisfaction. Received service award for exceptional customer service. I am also a devoted DSP who strive for individuals with special needs to gain independence. I have five years experience in helping those who need a little extra help to maintain a healthy, safe and meaningful life. Skills & Attributes SummaryCustomer Service ManagementComplaint Handling & ResolutionDirect Support Professional Customer Satisfaction Enhancement Retail Operations ManagementMR/DD Residential Manager Teambuilding & TrainingFront-End Operations LeaderFamily and agency relationship building

Professional Experience

PA MENTOR – Washington, PA 2011-2013

Direct Support Professional, 2011 to 2013I assisted highly functional IDD individuals with everyday living skills included but not limited to: showering, dressing, grooming, grocery shopping, clothing shopping, cleaning their home, maintaining appointments, budgeting their finances, and ensuring they attended day program, work or work shop.

NORTH WESTERN HUMAN SERVICES – McMuarry, PA 2010-2012

House Manager, 2010 to 2012Promoted fro DSP to House Manager within moths for my exceptional performance with individuals I which I served. I created schedules for staff, maintained all individual appointments, created budgets for groceries, clothing and everyday living supplies. Ensure the safety for individuals and staff in the home and in the community. ACE HOME HEALTH – Cleveland, OH 2008-2010

Home Health Aide, 2008 to 2010Ensured the individuals I provided care for received the support, help and drive to maintain a gainful life. I made sure individuals were treated equally, respected and received community involvement as they wished.

WEST SIDE ECUMENICAL MINISTRY Cleveland, OH 2005 to 2008

Cashier, 2005 to 2008Promoted to a cashier position in order to assist management in training new employees, fulfilling customer needs, addressing telephone calls and providing a friendly and cheerful attitude. Assisted in fostering an environment where employees are motivated to deliver their top performance. Monitored front-end operations to ensure friendly and efficient transactions occurred at checkout. l Won “Exceptional Service Award” for instrumental role in impeccable customer service and propelling store to improve service ranking.Enhanced personal performance and attendance through daily mentoring program that oversaw one-on-one interaction with customers.Consistently received positive comments from team leaders and received ‘exceptional’ ratings on evaluations.

FUNDAMENTALS ACADEMY Cleveland, OH 2007

Teacher’s Aide, 2007Recruited to provide exceptional customer service to parents with toddlers and infants. Assisted the lead teacher with educational instruction for toddler classroom activities. Maintained high standards in sanitation and safety guidelines. Reinforced family wellness by promoting healthy eating habits. l Achieved perfect score on all teachers’ aide training requirements.l Promoted to teacher’s aide due to professionalism with superiors and parents alike. l Required to monitor all toddlers and infant classes with a primary lead teacher present.

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