Customer Service Representative

J uan Medina

**** ***** ****** *******, ** ***** 956-***-**** ********@*****.***

Objective

I am seeking a job that involves providing customers with great customer service treating

them with courtesy and respect.

Personal Profile

Graduated in the top 25 in my high school graduating class .

Member of Hispanic Engineers Society at the University of Texas Pan American.

Education

Weslaco High School, Weslaco, Texas

Distinguished diploma

Graduated May of 2009

The University of Texas Pan American, Edinburg, Texas

Bachelors in Electrical Engineering

Graduating in the year of 2015

Job Experience

Ron and Nancy’s Little Italy

Fine dining Italian Restaurant

425 S International Blvd Weslaco, TX

My job description was waiter and also a bartender then became assistant manager in

charge of training new employees in POS systems. My responsibilities were to take care

of customer’s needs. Take their orders and treat them with the greatest hospitality that I

could offer.

Dates of Employment

August of 2009 – March of 2012

Pins and Cues Bowling Center

514 Plaza Los Encinos Weslaco, TX 78596

My job description is a cashier and also server/bartender. I attend to customers’ needs

and help them with any questions they might have from private events to company parties

to booking events over the phone and catering to their needs.

Dates of Employment

January 1, 2011- January 26, 2013

Blue Onion

925 Dove Ave, McAllen, TX 78504

Job description at the Blue Onion was host/server. Took care of customers by sitting them down

in designated areas for the waitstaff, as well as served tables for guests. Also was bartender for

morning shifts. Had to leave my job due to conflict with other job.

Date of Employment

November 13, 2012- April 30,2013

Teleperformance USA

1701 N Closner Blvd, Edinburg, TX 78539

At Teleperformance USA the job duty that I had to do was to take inbound phone calls

for customers for many different companies. Mostly took care of making sales to

customers with Comcast Cable, when it came to new line of business as well as

troubleshooting customer’s problems over the phone as well as took billing information

over the phone. Worked with many different programs making me computer

knowledgeable in many programs and as well as great customer service skills.

January 28, 2013 – August 1, 2013

Rodz Sports Theater

At Rodz Sports Theater I was a server and also bar back when they need help at the bar.

Serve customers with courtesy and respect. Take orders for the customers for to go orders

and for dine in. Work major events with excessive of 400 people .

Atento/ Contact US Teleservices

1300 Macco drive Pharr, TX 78577

At Atento my job description would be PC Banking Customer Service Representative for

BBVA Compass Bank. I would take inbound phone calls and also do outbound phone

calls to customers having issues accessing their online banking profile where they would

be able to view their online bank statements and as well as pay bills online. We also

would trouble shoot with the customers profiles if they were having problems accessing

certain features like online bill pay and being able to view their monthly statements and

processing loan payments and also credit card payments. I would handle clients’ accounts

and process payments to their loan accounts or do funds of transfers for the customers.

September 16, 2013 - April 10, 2014

Kirby of Mcallen

1301 E Hackberry Ave, Mcallen, TX 78501

At Kirby of Mcallen I would do in house demonstrations of small modular appliances to

customers interested in buying the products. We would sell these items to qualified

buyers on a daily basis. If they had any questions about the products we would provide

them with the best customer service on how the products fully functioned and set up extra

appointments if needed for further knowledge in the product.

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