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Customer Service Training

Location:
Bahrain
Posted:
July 02, 2014

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Resume:

SHERWIN DIAZ DACQUEL

Flat #**, Block ***, Road **24, Building 1883, Manama, Kingdom Of Bahrain

+973********

acetue@r.postjobfree.com

HIGHLIGHTS OF QUALIFICATION

• 2 years experienced in Hospitality Industry.

• Experienced in Bartending and F and B Services.

• Knowledge in Cocktail Mixing, Wine Service, Food Service, Catering, Commercial

Cooking and Baking and Pastry.

• Fluent in English, can write, speak, and understand.

• Knowledge in Microsoft Office.

SKILLS AND EXPERIENCE

Bartending

Participate in workplace communication.

Work in team environment.

Practice career professionalism.

Practice occupational health and safety procedure.

Develop and update industry knowledge.

Observe workplace hygiene procedures and safety practices.

Perform computer operations.

Provide effective customer service.

Clean bar areas.

Operate Bar.

Prepare and mix cocktails, and non-alcoholic drinks.

Provide wine service.

Catering Services

Knowledge in table setting.

Perform table skirting and flower arranging.

Make catering plan.

Waiter/ Room Service

Delivers and present Room Service order to the guest.

Anticipate customer’s needs.

Prepare table setting.

Taking order and serving foods and drinks.

Present the menu.

Perform food preparation.

Remove dishes and glasses from the table.

Clean tables after the guest finished dining.

Provide effective customer service.

Perform health and safety practices.

EMPLOYMENT HISTORY

Food and Beverage Attendant April 2012 – August 2012

Ursa Major Beach Resort

Ilocos Sur, Philippines

Bartender September 2012 – March 2013

Gulp Club Resto Bar

Quezon City, Metro Manila, Philippines

Barback/Waiter June 2013 – up to present

Elite Crystal Hotel

Manama, Kingdom of Bahrain

ON JOB TRAINING

Food and Beverage Attendant December 2009 – February

2010

Santiago Cove Beach Resort

Ilocos Sur, Philippines

Food and Beverage Attendant January 2012 - March 2012

Coconut Groove Beach Resort

Bauang. La Union, Philippines

SKILLED TRAINING

Bartending, Commercial Cooking `

Baking and Pastry Production

Front Office Services Tour Guiding Services NCII

Technical Education and Skills Development Authority

Manila, Philippines

EDUCATIONAL HISTORY

Bachelor of Science in Hotel and Restaurant Management 2008 – 2012

Ilocos Sur Polytechnic State College

Sta. Maria, Ilocos Sur, Philippines

Caregiving 2006 – 2007

JFK Caregiver Center

Candon City, Philippines

Secondary Diploma 2000 – 2004

Saint Mary’s College

Sta. Maria, Ilocos Sur. Philippines

Elementary Diploma 1993 – 2000

Burgos Central School

Burgos, Ilocos Sur Philipines



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