Customer Service Training
Resume:
SHERWIN DIAZ DACQUEL
Flat #**, Block ***, Road **24, Building 1883, Manama, Kingdom Of Bahrain
**************@*****.***
HIGHLIGHTS OF QUALIFICATION
• 2 years experienced in Hospitality Industry.
• Experienced in Bartending and F and B Services.
• Knowledge in Cocktail Mixing, Wine Service, Food Service, Catering, Commercial
Cooking and Baking and Pastry.
• Fluent in English, can write, speak, and understand.
• Knowledge in Microsoft Office.
SKILLS AND EXPERIENCE
Bartending
Participate in workplace communication.
Work in team environment.
Practice career professionalism.
Practice occupational health and safety procedure.
Develop and update industry knowledge.
Observe workplace hygiene procedures and safety practices.
Perform computer operations.
Provide effective customer service.
Clean bar areas.
Operate Bar.
Prepare and mix cocktails, and non-alcoholic drinks.
Provide wine service.
Catering Services
Knowledge in table setting.
Perform table skirting and flower arranging.
Make catering plan.
Waiter/ Room Service
Delivers and present Room Service order to the guest.
Anticipate customer’s needs.
Prepare table setting.
Taking order and serving foods and drinks.
Present the menu.
Perform food preparation.
Remove dishes and glasses from the table.
Clean tables after the guest finished dining.
Provide effective customer service.
Perform health and safety practices.
EMPLOYMENT HISTORY
Food and Beverage Attendant April 2012 – August 2012
Ursa Major Beach Resort
Ilocos Sur, Philippines
Bartender September 2012 – March 2013
Gulp Club Resto Bar
Quezon City, Metro Manila, Philippines
Barback/Waiter June 2013 – up to present
Elite Crystal Hotel
Manama, Kingdom of Bahrain
ON JOB TRAINING
Food and Beverage Attendant December 2009 – February
2010
Santiago Cove Beach Resort
Ilocos Sur, Philippines
Food and Beverage Attendant January 2012 - March 2012
Coconut Groove Beach Resort
Bauang. La Union, Philippines
SKILLED TRAINING
Bartending, Commercial Cooking `
Baking and Pastry Production
Front Office Services Tour Guiding Services NCII
Technical Education and Skills Development Authority
Manila, Philippines
EDUCATIONAL HISTORY
Bachelor of Science in Hotel and Restaurant Management 2008 – 2012
Ilocos Sur Polytechnic State College
Sta. Maria, Ilocos Sur, Philippines
Caregiving 2006 – 2007
JFK Caregiver Center
Candon City, Philippines
Secondary Diploma 2000 – 2004
Saint Mary’s College
Sta. Maria, Ilocos Sur. Philippines
Elementary Diploma 1993 – 2000
Burgos Central School
Burgos, Ilocos Sur Philipines
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