Customer Service High School

C'Nae Walker

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**** ****** ** #* *******, Texas 77054 832-***-**** **********@*****.***

Objective

I am looking for a position where my human relations and communication

skills can best be utilized to enhance the growth of a company or

business.

Summary

I am a dependable person. I am very neat and organized. I am able to

work on several different tasks at the same time. I work well with

others and I am good with teamwork.

Skills & Expertise

-Microsoft Office

-Word, Excel, Publisher, Outlook, PowerPoint

- AS400 & As400 Administrative

-Millennium

-PeopleSoft

-Data Management & Analysis

- Project Management

-Medical Records & Coding

- Optical Devices & Contact Lenses

- Clerical & Data Entry

-Receptionist & Customer Service

- Supervisory

- Creative Writing

- Es-cribing Prescriptions

- Medinformax

Work History

Front Office Administrator Houston Cardiac Association

March 2014-June 2014

--Handled the front desk, greeted each patient and employee that

entered the building. Checked the patients in and out; collected co-

pays and payments. Scheduled all received patient referrals to the

practice. Contacted each patient in regards to no shows,

cancellations, and to confirm appointments for the next scheduled

business day. Completed all insurance verifications and procure pre-

authorizations needed. Scheduled all hospital and outpatient

procedures and all meetings and lunches. Answered the switchboard and

directed calls to correct person. Received and sent all faxes,

prescription refill requests, and medical records. I also assisted

with the registration and set up for all seminars and functions for

the practice.

Commercial Accts Coordinator Cox Enterprises July

2013-Jan 2014

--worked at one of the auto auction locations. I dealt with the

commercial accts, (Avis, Enterprise, Budget, Hertz) assisting the

clients with getting their vehicles to the auction, checked in, and

set for the weekly sale. I made sure each account had what they needed

as far as paperwork, weekly reports, condition reports, and auto

checks. I made sure all accounts were paid at the end of the week

whether through wire transfers or paper checks. I kept up with all the

filing and accounting work for each account and I also was the

representative that sold each vehicle each week for the sale. I dealt

with any issues or concerns that each of my accounts may have had and

brought new business clients for each of commercial accounts.

Administrative Asistant (Temp) Bettencourt Tax Advisors

April- June 2013

-- Assisted the tax consultants with their charts for hearings,

Created the consultants hearing schedules, entered the court

hearing dates into the databases, created spreadsheets with the

clients expense reports, rent rolls, and etc. Tended to the filling

and scanning of all important data into the clients' charts and etc.

Service Dept Administrator Mercedes-Benz

Nov 2012-April 2013

-- Showed excellent customer service skills, answered busy

phones, checked out customers and completed payment transactions.

Filed paperwork entered paperwork data into computer systems, faxed

needed paperwork to manufacturer and warranty department. Also

scheduled and confirmed appointments and follow-ups. Assisted with any

problems or concerns of the customers and of the service advisors.

Optical Technician Herman Eye Clinic May

2010- Nov 2012

--Checked the patients in and out, answered busy phone lines,

schedule and cancel appointments completed the eye exams in the rooms,

checked the eye pressures, and fitted patients for contacts and for

glasses. I refilled eye medications and prescriptions and prepped the

patients for minor surgeries and completed paperwork. Also faxed all

necessary paperwork and documents to correct departments including

insurance companies and workers comp.

Medical Filer & Asst. The OBGYN Center Jan

2010- May 2010

--Filed medical records, attended to busy switchboard, updated

the patient's charts and created new ones. Completed paperwork for

scheduled surgeries & deliveries, pulled charts for scheduled appts

for the following day, pulled pts charts to return messages, sent out

mail for the billing dept. verified insurance for new & old pts, and

asst nurses when needed.

Receptionist Direct Buy May 2008- May

2009

--Answered the switchboard, filed contracts and other paperwork,

checked people in, greeted guest, made the refreshments, updated

discontinued items, maintained lobby/reception area, provided

information to visitors, set up voicemail, handled busy phones, and

confirmed and schedule appointments.

Education

Bellaire Senior High School Graduate: May 2009

Houston Community College August 2011-

Present

~Assoc. of Science Exp. Graduation:

Dec 2014

Skills

-Keyboarding and Typing (98wpm)

-Organization and Writing

-Talking and Communication and Good Problem Solver

Community Activities

Acres Homes Community Project

-cleaned an abandoned building for future restoration

YMCA Community Project

-prepared bags for the Breast Cancer Walk

Extracurricular Activities

Houston Area Urban League

Hobbies

Reading, Writing, Swimming, Talking, Education, Traveling

References

Available upon request

Contact this candidate