Product Support Representative Technical Information, Service, Parts

*** ******** ****** *****, *********, ON. n*m *a*

Phone: 780-***-**** E-mail: *************@*****.***

Jim Calvert

Objective

I seek to contribute my skills and experience to a challenging and

stimulating role in customer service, sales and administration

within a dynamic organization.

Summary of qualifications

Over 10 years in customer service and product support

Over 10 years in sales, management and operations

Over 10 years in purchasing and inventory management

Employment HISTORY

2013 - 2014 Audioscape, King City, Ontario

Showroom Manager and Product Consultant

Responsible for displaying merchandise of various brands and

products

Respond to phone calls and emails regarding product features,

benefits, pricing and availability

Responsible for demonstrating equipment and educating customers on

use and operation

Responsible for sales, order processing, shipping and delivery of

merchandise

2010 - 2012 Not in Labor Force -- Caring for an Elderly Parent

2009 Klipsch Audio Division / Gentec International, Markham, Ontario

Product Support Rep - Parts and Technical Information

Responsible for ordering parts inventory for all Klipsch brand

products and setting up part descriptions and pricing in company

database

Established network of service depots across Canada and set warranty

repair rates

Advised service depots, dealers and consumers on parts, technical

information, and service issues, and processed all parts orders

2008 - 2009 Klipsch Group, Inc., Indianapolis, Indiana

Product Support Rep - Parts and Technical Information

Responsible to consumers, dealers and coworkers for advising on

parts used in the various brands and types of products made by

Klipsch

Processed orders for parts requested by domestic customers and

international distributors, and orders for finished products for

Canadian dealers

Responded to phone calls, emails and faxes regarding parts,

technical questions and service issues

Selected as customer service employee of the month for April 2009

2006 - 2008 Klipsch Group Canada / Feldstein Marketing, King City,

Ontario

Administrative Assistant

Responsible for the daily administrative functions

Successfully assisted Director of Sales during a period of dramatic

growth, including inventory management, forecasting and customer

service

Worked with national sales reps, dealers and corporate office

personnel to obtain and maintain positive results in sales and

customer service

Assisted in the rapid and successful expansion of the business from

a single brand to five brands

2004 - 2006 Publix Super Markets, Inc., Sarasota, Florida

Store Host / Demonstrator / Front Office Cashier / Cashier / Deli

Clerk

Responsible for cash, debit and credit card transactions, overseeing

cashiers, customer service, promoting products, sales and service.

Selected as employee of the month for August 2004

Prior to 2004: Positions included:

Director of the order entry and purchasing department for a

residential and commercial floor-covering retailer and installer

Buyer and inventory manager for a multi-store home audio and video

retailer and installer

Manufacturer's sales representative in the consumer electronics

industry

Technical support, product consultant and service advisor for a

large consumer electronics manufacturer

POST-SECONDARY EDUCATION

2011 Seneca College, Toronto, Ontario

. Property and Casualty Insurance Program - qualified as Ontario

insurance agent

Contact this candidate