Customer Service Rep

Zamira Hinton

**** ***** ***** *** * Raleigh NC, 27607

919-***-**** **********@*****.***

OBJECTIVE

To obtain a position in office administration utilizing my strong communication skills to provide quality

customer service.

SKILLS SUMMARY

Customer Service

• Conferred with customers by telephone or in person to provide information about

financial services by providing assistance in account management.

Billed for medical care provided to patients and/or residents by submitting claims

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electronically or by paper to either them or their designated third party payer.

Referred unresolved customer complaints to designated departments for further

•

investigation.

Contact relevant parties. Take recorded statement, discuss injury, etc. Explain claims

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process, medical forms and coverages. Introduce and clarify role of PPO or consulting

medical personnel as required.

Office Administration

• Operated office machines, such as photocopiers and scanners, facsimile

machines, voice mail systems, and personal computers to provide a productive

work environment.

Maintained and updated filing, inventory, and customer database systems, to ensure

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accurate information was provided.

Compiled, sorted, and filed records of business transactions with customers’ accounts and

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claims.

Verified whether treatment and charges are necessary, reasonable, and related to the

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accident. Evaluate the medical injury exposure within guidelines, and make appropriate

and timely payments.

EMPLOYMENT HISTORY

Money Center Rep, Wal-Mart, Raleigh, NC October 2012 – February

2014

Customer Service Rep, Silverscript Insurance Co, Raleigh, NC December 2011 – October 2012

Customer Service Rep, Wells Fargo, Cary, NC November 2010 –

December 2011

Customer Service Rep, Well Point Insurance, Raleigh, NC September 2009 – October

2010

EDUCATION -Tarheel Challenge Academy, Salemburg, NC, GED

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