Customer Service High School

Karina Arrazolo

**** ****** . *******, ** ***** . 832-***-**** . **************@*****.***

Objective:

Seeking a challenging position in a professional office setting where I

can utilize my knowledge and skills which will enhance the opportunity for

increased growth, responsibility and advancement.

Skills:

Communication: Speaking clearly and effectively, listening attentively, and

providing appropriate feedback, reporting information, bilingual

English/Spanish, dedicated professional team player, able to interact

effectively and in a supportive manner with persons of all ages and

backgrounds

Research and Planning: Identifying problems, Identifying resources,

gathering information, Identifying solutions, setting goals, analyzing,

meeting goals, providing help and assistance to others as needed

Human Relations: Work well with a team or as an individual, being

sensitive, listening, providing support for others, motivating,

cooperating, delegating with respect, representing others, strong ability

to work well under pressure and to work accurately and efficiently

Office: MS Word, Excel, Data Entry, 10-Key, Outlook, Filling, Faxing,

Scanning, Copying, Internet Savvy, EMR, E-clinical, self motivated and

always professional

Work History:

Insurance Verification Specialist - Cardiovascular Association - Houston,

TX

11/ 2010-Present

. Provide efficient customer service to patients and medical staff.

. Verify insurance and obtain prior authorization.

. Assist with checking patients in and out with follow up appointment.

. Handle patient copayment for office visit or procedure.

. Ability to work correspondence mail and sort in and outgoing mail.

. Proficient knowledge of EMR system.

. Bilingual in English and Spanish with the ability to translate

fluently.

. Communicate with patient and insurance agent via phone and email.

. Request medical records from outside facilities and referrals.

. Obtain all insurance information and demographics for patients.

. Assist with billing hospital rounds for multiple doctors (10).

. Ability to verify code procedures and diagnosis codes and add

modifiers.

. Process and submit insurance claims electronically.

. Knowledge in reviewing medical record to assure proper coding.

. Ability to make copies, file, fax, make copies and scan.

. In charge of paging doctors daily for consults and emergencies.

. Knowledge of answering multi phone lines in a professional manner.

. Assist in scheduling appointments for multiple doctors (10).

Externship Training - Outreach Diagnostic Center - Houston, TX

10/2010-11/2010

. Checked patient in and checkout, took payments, and provided payment

receipts.

. Updated demographics and insurance information

. Verified insurance and benefits.

. Answered all incoming calls and took messages.

. Filed, faxed, copied and scanned records.

. Created new patient charts.

. Knowledge of medisoft.

. Cleaned and sterilized instruments and rooms.

. Administered injections, obtained vital signs.

. Scheduled appointments for multiple doctors.

Customer Service Associate - JCPenney - Pearland, TX

07/2007-02/2010

. Administered quality customer service.

. Handled all credit, checks and cashier functions of retail store.

. Answered inbound sales calls and assisted customers with catalog

purchase.

. Managed all cashiering activities in areas of purchasing, returns and

exchanges.

. Handled daily shipment and merchandise.

. Maintained and balanced cash drawer daily.

. Created special promotion and merchandise displays.

. Handled daily store announcement and promotions to customers.

. Successfully resolved or handled numerous customer problems and or

complaints.

Accounts Receivable - Grocers Supply Inc - Houston, TX

06/2002 - 06/2008

. Responsible for handling daily billing and general ledger.

. Verified and processed invoices and coding payment documents.

. Prepared high volume of batches of invoices for data entry.

. Recorded all checks and posted payments on customer accounts.

. Prepare vendor checks weekly and invoices for mailing.

. Answered multi phone lines.

. Processed third party billing.

. Analyzed and determined the amount to be billed to the customers

. Developed and maintained positive relationships with customers and

vendors

. Worked in a fast paced environment and able to prioritize multiple

tasks.

Education:

Everest College Institute Medical Administrative Assistant Diploma

Marque High School High School Diploma

References:

Available upon request

Contact this candidate