Buisness Analyst

IT Business Data Analyst

Insightful, results-driven IT professional with notable success directing a

broad range of corporate IT project management initiatives while

participating in planning, analysis, and implementation of solutions in

support of business objectives. Excel at providing comprehensive secure

network design, systems management and data analysis for the full life

cycle. Hands-on experience leading all stages of system development

efforts, including requirements definition, design, architecture, testing,

and support. Outstanding project and program leader; able to coordinate and

direct all phases of project-based efforts while managing, motivating, and

guiding teams.

Strengths

Project Management Data Migration

Technical Analysis End-user Focused Service

Product Implementation Hardware/software upgrade

Desktop/Network Support Quality Assurance/Testing

Professional Experience

Harris & Harris Ltd. Chicago, Illinois

5/2009 to 6/2014

IT Business Data Analyst

Manage and coordinate the operations and network teams to evaluate and

enhance the development of new database system processes while

maintaining current processes. Working with technical and non-technical

staff in the analysis, design, development, testing, quality assurance

and implementation on projects to ensure project deliverables are on time

and under budget while still meeting if not exceeding expectations of the

project scope in areas such as quality, cost and time management. Working

with current and new clientele to evaluate and develop new standards

companywide in which increased operations by 40% and Client satisfaction

by 45% overall.

. Provide efficient technical support and maintenance for over 400 end-

users including, but not limited to desktop and mobile devices.

. Focal point for making sound decisions related to projects, data

collection, data analysis, methodologies and study design.

. Generate and reconcile financial transaction for reporting purposes.

. Troubleshoot end-user computer issues as well as Microsoft Exchange

server related issues.

. Provide superior quality assurance using Professional Practices

Management System (PPMS) standards via CastIMS

. Conduct research to collect and assemble data for databases -

Responsible for design/development of relational databases.

. Review operational and support procedures and methods. Recommend

changes for continual process improvement with an emphasis on

automation for increased efficiency.

. Construction of end-user interfaces, manage database design and

maintenance, administration and security for the company.

. Ensure effective integration management throughout the life cycle of

projects.

. Continue developing technical expertise through training and following

industry trends.

. Cooperation with external sources on the design and development of

system changes or modifications

Key Clients: City of Chicago, Illinois Tollway, City of Milwaukee, Baylor

Medical

Recent project(s): Implementation of a payment module (Payment Vision)

into an existing system (CUBS) in which I was the assistant manager of

this year long project. I was responsible for the parallel testing

environment in which I had developed test cases, documentation and

program enhancements. Gathering key people from each department of which

would be using and or affected by the new module, I generated test

groups to gather needed end-user data and system requirements to further

drive my analysis of this project to best provide a quality product

enhancement to an existing production system.

Doka USA Ltd. Channahon, Illinois

8/2006 to 2/2009

Network Technician

Cross-functional responsibility for managing customer projects,

corporate computer operations, service quality, and technological

support for a high-volume corporate supply company. Achieve complete

customer satisfaction via personalized service, creative project

applications, and relationship building.

. Assess business operations and apply functioning technology

applications.

. Maintain regular follow-up with customers by telephone to enhance

relationships, increase customer satisfaction and develop new

solutions to customer needs.

. Provide customized needs analysis to determine precise business

solutions for diverse clients.

. Maximize competitive edge by promoting cutting-edge products,

improving customer satisfaction, resolving concerns / complaints and

converting customer desires into achievable goals

. Lead individual and group presentations to demonstrate product

features and benefits.

. Handle order specifications, project requirements, confidential data,

time and progress reports (Microsoft Office) and management

administrative support.

. Provide post-sales and computer support for connectivity and technical

issues related to client purchases.

Highlights:

? Increased productivity with technology applications and hardware

(computer setup, wireless LAN technology, WAN troubleshooting).

?Recognized by top customers for quality control, thorough test, time-

management, budgeting on applications and projects to meet deadlines.

? Innovator and motivator in marketing of new product(s) solutions to

enhance productivity as well as cost effectiveness

Education and Achievements

Bachelor of Science, Computer Engineering, DeVry University, Tinley

Park, IL

Presidential Leadership Award

IT Fire Marshall Award for being proactive and for seeing costly

problems and addressing

Technology Profile

Software: Including but not limited to Microsoft Office 95 - current,

Microsoft 365, SharePoint 2007 - current, PowerShell, Microsoft windows 95

- current, Linux, Microsoft Windows Server 2003 - current, Exchange 2003 -

current, Microsoft Project 2010- current, SQL server 2000 - current, Cisco,

VMware, ESX, XenServer, Manage Engine, Zendesk, CastIMS

Hardware: Including but not limited to IBM, Dell, HP, Cisco, Juniper

Routers, Firewalls, Data Center Switches

Software development: Including but not limited to.NET, C++, SQL, Access,

Crystal & SQL reporting, CUBS, PICK, JBase, SCCM/SMS, MDT

Technologies/Protocols: Active Directory, AD-for SSO, SOX, DNS, DHCP,

TCP/IP, IPS/IDS, VPN, BGP, MPLS, OSPF, IPSEC,IKE, SDLC, policy based

routing, bandwidth shaping, redundant Internet connections, Advanced Data

Communications/Networking, AC/DC Circuit Analysis

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